Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
4
Roku rocks!
on January 31, 2023
Posted by: The Big MrE
from Whidbey Island, Washington.
I knew I liked my Roku when one day as I dozed off and when I woke up the screen was covered with little messages saying,"are you okay?"How could you not like something that was so concerned about your well-being?
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Dont order the wrong thing, Returns are impossible
on April 3, 2024
Posted by: Anonymous
from Kentucky
I ordered the wrong remote, after several unanswered emails to roku support I found out that return was not an option.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
on May 21, 2024
Posted by: Roku
from Walmart Upland California
I bought this product few months ago and the remote control doesn’t work anymore
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hey there, thanks for your feedback. Can you specify the issue you are experiencing? If you haven't already, we recommend contacting our support team at: https://support.roku.com/contactus for assistance. In the meantime, we suggest changing the batteries and checking the following article for suggested troubleshooting steps: https://support.roku.com/article/21303049528855.
Thanks again,
Roku Customer Advocate
Thanks again,
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Love my Roku
on August 24, 2024
Posted by: Bmack
from West Boylston ma
I now have 4 of these and love them. Easy to use, short learning curve.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Waste of money
on January 25, 2022
Posted by: Gwhiz
from Kentucky
I bought the 4K+ about3 months ago on occasion I would have to unplug it for it to work but today just stopped working connects to my router but not internet tried everything still won’t work. Unfortunately reading the reviews I know I’m not the only person with this problem. Please fix your products!
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, January 31, 2022
Hello, we're sorry to hear about your connection troubles and we'd like to help.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible. If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength. Alternatively, it may also help to manually change the wireless channel. You can find more details about how to executive this linked in the FAQ article above.
We hope this helps!
Roku Customer Advocate
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible. If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength. Alternatively, it may also help to manually change the wireless channel. You can find more details about how to executive this linked in the FAQ article above.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Video freezes, audio continues DON’T BUY
on December 1, 2022
Posted by: Lizz
from Northern california
Bought this 10/14. After a 10/25 Roku update, streaming video began to freeze while the audio continued. There is, apparently, no fix for this…although hundreds of users have reported it over the past 6 weeks. Don’t buy it. Roku no longer stands behind its products.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, December 7, 2022
Hi Robert, thanks for reaching out. This is not considered normal behavior and we'd like to connect with you directly. We can see you've emailed our team and a member of our escalation team has taken over your case. Please check your email inbox for further instructions so that we can work on providing a solution for you.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Roku remote
on December 31, 2023
Posted by: Anonymous
from Reidsville NC
I have had to replace the remote 5 times. They do not last! Stop working after a few months. Bad quality!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Got a dud
on January 7, 2024
Posted by: ksiderakis
from Gig Harbor, WA
Remote has had several sets of Duracell batteries and now it doesn’t work at all.
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello there, help is here! If you're having trouble with your Roku remote, try these steps: First, reset your Roku remote. If your remote has a pairing button, press and hold it on the back for 20 seconds. If your remote doesn't have a pairing button, press and hold the Back and Home buttons for 20 seconds. Then, restart your Roku device, replace or recharge the batteries, and try to re-pair your voice remote to your streaming device. For detailed instructions, you can refer to this FAQ article at https://support.roku.com/article/21303049528855. Additionally, you can also use our Roku remote app for voice control, quick searches, launching apps, and more. If the issue persists please contact us directly at http://support.roku.com/contactus. Your feedback is very important to us.
We're looking forward to getting you back streaming.
Roku Customer Advocate
We're looking forward to getting you back streaming.
Roku Customer Advocate
Written by a customer while visiting roku.com