Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
Samsung Smart TV problem
on July 19, 2024
Posted by: Vicky51
from Newfane NY
I have to give it a big failure. This is the second Roku I have use with my Samsung Smart TV and both were not recognized by the TV within 2 weeks of connecting. I have had no luck in getting any tech help woth this problem.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 28, 2024
Hi Vicky, we appreciate you sharing this with us. Thank you for your feedback. If you encounter any challenges during the setup or activation process, please do not hesitate to contact us at support.roku.com. support.roku.com. Your feedback is essential to us and is crucial in shaping our products and services.
We can't wait for you to start streaming!
Roku Customer Advocate
We can't wait for you to start streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Good Product
on July 19, 2024
Posted by: Anonymous
from EDWARDS, MO
It works well for what I need it for. I am brand new to streaming and am still learning.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Disappointed
on July 26, 2024
Posted by: Joedb54
from Boston area
Unit seemed to work fine for awhile and then just after warranty expired I started getting messages saying unplug usb cable from tv and use 110V power adapter. I did and continued having issues. Contacted support who told me I was out of warranty and they wouldn’t help. Too bad.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 5, 2024
Hi, Joe. Help is here! As a quick fix, we recommend using an adapter with a power output of 5 Volts and 1 Amp (1000 mA) or a regular phone charger adaptor and plugging it into a wall outlet. Connecting to a wall outlet ensures that your Roku streaming player doesn’t need to power up each time you turn on your TV. This means your player will be ready to use faster than if connected to the TV. For more information, please refer to this link: https://support.roku.com/article/217787747#section-2. If the issue persists, let us know at http://support.roku.com/contactus.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easily converts TV to Roku
on July 26, 2024
Posted by: LyleK
from Minnesota
Purchased so I could view premium channels on standard TV. Installation was very easy, just need Wifi connection and Roku is up and running.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Nice!
on September 7, 2024
Posted by: Our son
We bought this when we started streaming tv. Very good product, and no problem with
hooking it up.
hooking it up.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Family Loves It
on September 13, 2024
Posted by: The Cabin Family
from Arizona/New Mexico
We have a remote cabin and bought Roku to watch TV with the new internet service and it helped the family when it was to cold to go out. So we got home and got a Roku for the kid’s bedroom. They love it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great Connection and picture
on October 24, 2024
Posted by: Duane S
We have used Apple TV only for years. I only had a Roku in my guestroom. Recently, I realize that the Roku never has to be rebooted like Apple TV, which is constant. So far we’ve been using it for several weeks and I like it so much better. The picture quality is great, the remote is easier to use, and I’ve not once had to reboot.
Written by a customer while visiting roku.com
Customer Rating
5
Easy-Peazy
on October 31, 2024
Posted by: Garland A
Get it out of the box, plug it in....follow the prompts. A 5-year-old could do it!
Written by a customer while visiting roku.com