Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
seniors streaming for the first tilme
on June 28, 2024
Posted by: kay 18
from Southern Illinois
We bought our first Roku stick when we were finally able to get internet fast enough for streaming. One of our TVs needed to have a stick to smarten it up and it worked beautifully. After a month or so, we decided to get another for our already smart tv . We appreciated the ease of use and all the free programing that it offers. We are over 70 and really don't like change, but this was certainly worth it. We may even get another stick for another set we use occasionally.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
A-OK
on June 30, 2024
Posted by: Tessmama
from New York, NY
I'm not tech savvy so I can only comment on my experience. So far, problem free and that's what I seek.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
I just bought this
on July 2, 2024
Posted by: LaCona
from Phoenix
And already it glitches and turns tv off. Plus, it won’t stay on long enough to update!!! I also have a Roku tv and it will just go back to the Home Screen when u are watching something!! Down hill Roku ick
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, August 9, 2024
Hello LaCona, thanks for sharing and this sounds a bit unusual. It's important to note that all Roku devices should have a stable internet connection to avoid a playback issue. You can check the connection by going to Home > Network > Check Network Connection. Additionally, try restarting your Wi-Fi router. You can also try moving your router and Roku device to a higher location in the room. Also, make sure that your TV is not blocking the wireless signal to the Roku device. Visit this page for more tips on fixing playback issues https://support.roku.com/article/208755548.
If your TV is turning off, it may be because the auto-power savings feature is enabled. To learn more or disable it, visit our article here: https://support.roku.com/article/6306527767575.
Let us know if we can assist you further at https://support.roku.com/contactus.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
If your TV is turning off, it may be because the auto-power savings feature is enabled. To learn more or disable it, visit our article here: https://support.roku.com/article/6306527767575.
Let us know if we can assist you further at https://support.roku.com/contactus.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
does not work
on July 3, 2024
Posted by: why4
from Pa
keeps turning TV on and off your tech teem say it is my new TV set and will not deal with your equipment is the problem HDMI brand new cable from three different stores
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, August 9, 2024
Hi there, thanks for letting us know about the issues you're experiencing. It seems like your Roku device might not be getting enough power. To fix this, we suggest plugging your Roku into a separate power outlet instead of using a USB port on your TV. Additionally, many modern TVs have a built-in sleep timer feature. If your TV is turning off and on around the same time each day, you should check your TV's scheduling settings to make sure this feature is turned off. In addition, it may help to try temporarily turning off Power Savings mode. To do so, please follow these steps: Go to Settings/System/Power/Auto Power Savings. Uncheck “After 20 minutes of no interaction”. We hope this is helpful. After performing this step, please let us know at https://support.roku.com/contactus so that we can assess this matter thoroughly.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Can’t get app
on July 3, 2024
Posted by: Dan G
from Sacramento CA
I’ve given up using my Roku 4k because the Roku app disappeared from my Samsung smart tv and, after multiple attempts with Roku support, I can’t redownload the Roku app. I can download the roku channel app but that isn’t what i want
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, August 9, 2024
Hello Dan, help is here! Here are some quick tips to fix the issue: Try updating the software version of your Roku device. Press Home > Settings > System > Software Update and check for available updates manually. If the issue persists, please let us know at http://support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Ditch the cable
on July 4, 2024
Posted by: Chris 570
from Pine grove Pennsylvania
Saved me $100 a month and it works amazing the only thing is I wish I would of just switch sooner but I was scared I wouldn't like it... well I love it roku is were it's at.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Remote died after a week
on July 10, 2024
Posted by: Lulu27
from California
The Roku remote broke and died . The lights are completely off and can’t reset even after changing batteries . Only lasted a week
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 22, 2024
Hi Lulu, thanks for taking a few moments to share your feedback with us. This does not sound like expected behavior and we'd like to help.
Please visit us online at support.roku.com/contactus to get started chatting with a support agent. The team will work with you directly to troubleshoot the issues and they can determine if your device is eligible for a replacement.
Happy Streaming!
Roku Customer Advocate
Please visit us online at support.roku.com/contactus to get started chatting with a support agent. The team will work with you directly to troubleshoot the issues and they can determine if your device is eligible for a replacement.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Too Few Control Features
on July 18, 2024
Posted by: notveryhappy
from Wentzville, MO
I bought a Roku device to allow my older Samsung TV to hookup to a new cable service. I found that the Roku controller had very few features. It didn't even have numerical buttons. I soon replaced it with a Xumo box that had better compatibility with my Samsung and the cable provider (Spectrum).
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 14, 2024
Hello! Thanks for taking a moment to share. We're sorry to hear that it didn't work out. We appreciate your feedback nonetheless. If there is anything we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com