Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
2
Disappointed after upgrade
on April 22, 2024
Posted by: Eth38392
from Mercer, Tn
I loved the device until they upgraded the software. Now local channels have changed and even after I changed zip codes keep going back to wrong zip code. I have reached out to them and received no help. Very disappointed! Thinking about changing services. I have to change to correct zip code and stream thru phone.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hello, thank you for sharing your concerns regarding the zip code discrepancies affecting local channels on your Roku device. This issue usually stems from how your location is determined. This can be influenced either by the settings on your Roku device, Roku account, or by the location services used by your apps, your channels, or your WiFi network. These services usually use your IP address or your billing address to guess your location, which can sometimes lead to inaccuracies.
To investigate this, please check your city location as reported by your IP address at: https://www.whatismyip.com.
If this doesn’t resolve the issue, please contact us directly with the results so that we may explore other solutions.
We hope this helps!
Roku Customer Advocate
To investigate this, please check your city location as reported by your IP address at: https://www.whatismyip.com.
If this doesn’t resolve the issue, please contact us directly with the results so that we may explore other solutions.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy to install, Variety of entertainment
on April 22, 2024
Posted by: Irish77
from Daytona Beach, FL
Very easy to install on any TV or monitor. Customization of the menu and available channels is a plus. Ability to place controller behind TV keeps a clean look for display
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Fairly simple and user friendly
on April 25, 2024
Posted by: Jackie D
from 70764
Bought for my 85 year old mother and I like that it's pretty simple for her to use
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Not great.
on May 8, 2024
Posted by: Chuck
from Fairmont WV
This product requires constant factory reset and consequence logins to my apps. I have three 4K Express uniys and they are all the same.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Roku
on May 23, 2024
Posted by: imhackney
from Apple Valley, CA
I bought this about a month and a half ago and as near as I can tell it does nothing new.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 17, 2024
Hi imhackney, thanks for sharing. This sounds a bit unusual, and we would like to extend our assistance and learn more about your experience. Please visit us online at http://support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us.
We’re looking forward to doing business with you!
Roku Customer Advocate
We’re looking forward to doing business with you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Disappointed
on May 31, 2024
Posted by: no clue
from vt
Bought it s month ago for my wife to save money. NOT able to get channels I was told I would get. She watches a movie a week or so, I don't..
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hello there! You've made a great choice with our Roku products. You were right about saving money by "Cutting the Cord" and replacing your cable service with a few video streaming subscriptions. In addition, we offer thousands of free TV series, popular movies, classic shows, kids' entertainment, 350+ live streaming channels, and much more. To access you can refer to this FAQ article at https://support.roku.com/article/208756428. If you already have a subscription with another streaming platform, you also access their application by adding their App on your Roku TV/device by following this step. Press Home>Search>Type the Channel Name>Select Channel> Add Channel. We hope this will help you, and your feedback is very important to us.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Should have done this sooner!
on June 1, 2024
Posted by: Pamkc1213
from U.P., Michigan
Very happy I purchased the Roku. There is so much to watch, for free!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Super nice, much better than the FireTV we bought.
on June 7, 2024
Posted by: Mudwallower
from Olympia, WASH
Will never buy another smart TV, only Roku with a non-smart TV.
I would recommend this to a friend!
Written by a customer while visiting roku.com