Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
Unable to set up with Wireless
on September 16, 2023
Posted by: PJ2023
from Iowa
I just bought last week and I am unable to get the Roku set up. Wireless signal is Excellant but will not connect, I have put in my correct password for the router. It appears the red button and the Home buttons are not working. I have done several suggestions. When it says push Home button, so I can go to settings, it goes to the screen to choose language.I am ready to return especially since there seems to be no support available.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
2
No longer functioning without a reset everyday
on October 5, 2023
Posted by: Mike T
I bought the 4K Express and it is no longer working properly. The device only works for so long, then you have to order a new one!!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
Good product but I have two complaints
on December 21, 2023
Posted by: Jimbo
from Indiana
What I like: it has a small footprint; easy setup; reasonable price; the remote is laid out well with the buttons you use most near the top.
What I dislike: volume and mute buttons on the side of the remote. Half the time I pick it up, I change the volume on the TV, or I mute it. Just by grasping the remote. Annoying.
But an even bigger pet peeve is the "Auto power savings" setting has only two choices - NONE or After 20 minutes of no interaction. If you set it to none, the Roku appears to never power off. If you set it to the 20 minute thing, then if you pause live TV, after 20 minutes it shuts off and you lose the paused program. How about more options? Such as 2 or 4 hours?
What I dislike: volume and mute buttons on the side of the remote. Half the time I pick it up, I change the volume on the TV, or I mute it. Just by grasping the remote. Annoying.
But an even bigger pet peeve is the "Auto power savings" setting has only two choices - NONE or After 20 minutes of no interaction. If you set it to none, the Roku appears to never power off. If you set it to the 20 minute thing, then if you pause live TV, after 20 minutes it shuts off and you lose the paused program. How about more options? Such as 2 or 4 hours?
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Does not work
on December 22, 2023
Posted by: RichardBurton
from Southern cal
I bought this Roku player and it kept asking me to enter my WiFi password one character at a time. I gave up and called help. Half an hour later my device was working but the picture would breakup and get fuzzy. So I am tossing the device and going back to my older model. Really unhappy. Packaging and paying to ship back is not worth it.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Frustrated
on December 28, 2023
Posted by: KbCon
from Palmetto Florida
It seems if someone else uses their remote, it turns my tv to what ever they are turning their tv to. Example: I will be watching hulu and the other tv remote will kick me off and turn to Netflix (the streaming the other person was switching too). It's so freaking frustrating.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Awful product
on December 30, 2023
Posted by: Deb12
from Richmond va
Terrible decision!! Hooked up the system to my tv and it worked a week. Never could get it to work again. Returned it !!!!!
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, August 29, 2024
Hi Deb, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Does not work
on December 31, 2023
Posted by: Deborah
from Big pine key fla
We have tried several times as have our teenage tech savy grand kids and cannot get it to worke . Not sure if it is the product or tv. We have always in the past preferred Roku.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, August 30, 2024
Hi Deborah, thanks for sharing. Are you still having issues getting set up? We encourage you to contact us online at support.roku.com/contactus. Our team would be happy to learn more and help troubleshoot this with you. Thank you so much for choosing Roku, and we hope to get you back up and streaming soon. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Mute button placement Inconvenient
on January 8, 2024
Posted by: Lcroku
from California
Roku unit works fine but I’m having difficulty with the mute button. It is constantly muting by accident while I am holding the remote in my hand. It probably should be situated on the front plate instead of the side.
I would recommend this to a friend!
Written by a customer while visiting roku.com