Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
Don't recommend
on February 20, 2022
Posted by: Laura
from New York, NY
I have several Roku devices going back to the original, they've all worked fine. This is the first one I've been really disappointed with. It worked fine at first but now every time I steam anything it drops wifi connection and is unable to scan for my network. My internet service is fine, everything else works, but this device fails to recognize my network unless I reset the device. This happens every time I use it.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 3, 2022
Hi Laura, thanks for taking a moment to share your feedback with us. Signal strength can vary due to factors and we're here to help!
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great features
on February 1, 2023
Posted by: Pammy
from Indiana
I got this because of the volume controll and the power button.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
it is either broken or it makes choices for me....
on February 22, 2024
Posted by: upset
from portland
I have had Roku for years, but recently I purchased a new one. This product thinks it can control me.... it turns off my tv whenever it wants and will not assist in going where I want instead it takes me to where it wants. The screen does not open properly, rather it shows a no signal sign on a black screen..... totally not up to standard
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, September 16, 2024
Hi there! Thanks for letting us know about the behavior you're seeing with your Roku device. We're here to help. Please check the device's running software update by going to Settings > System > Software update. A system restart will also help the device. Go to Settings > System > System restart. If the issue is still the same, please visit us online at support.roku.com/contactus to connect with an agent who can assist you in troubleshooting this. Your feedback is very important to us, and we're eager to help. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
on July 19, 2024
Posted by: PGConway
I called 23 times trying to get a refund for my purchase and was put off and given the run around for 27 days by your company that answers your phone's in India or where ever it is located very unhappy with your service would not recommend
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
2
Worked great - now not so much
on November 7, 2021
Posted by: RebeccaM
from NJ, NJ
Bought this in September to replace my old Roku Stick that was no longer compatible with several streaming sites. It worked great for 2 months and now I have to unplug it and plug it back in every time I want to watch TV. The blue light that indicates the device is working just turns off randomly and requires a reset to work.
Reading several reviews this seems like a major bug with the device. Roku - will you replace these faulty devices?
Reading several reviews this seems like a major bug with the device. Roku - will you replace these faulty devices?
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, November 9, 2021
Hi Rebecca, this doesn't sound quite right and we'd like to help, if you still have the device.
Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Poor support
on January 30, 2022
Posted by: MaWa
from MN
I have a Roku Express 4K+ and Disney plus gives us error code 42 and it was working when we first got the device a month ago. When we first got the device it was great now with problems no tech support to call. Online forums but that’s it. Terrible customer service! Would not recommend. Help us fix issues and this could be a 5 star rating.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
What happened
on January 16, 2024
Posted by: Dontknow
from Oklahoma
My volume and mute stopped. Now I have to push all kinds of combos to get the vol to change or mute.
Response from roku.comBy Bernie, Roku Customer Advocate, September 16, 2024
Hi there! Help is here. If your remote's volume buttons have stopped working, update your Roku device to the most recent software. Navigate to Settings > System > Software update to manually update your software. Also, try using a fresh pair of AAA batteries for the remote. Be sure to check out this article with more suggestions to resolve the issue: https://support.roku.com/article/115013019828.
In the meantime, you can use the voice control on your remote to turn the volume up or down. Should you still need assistance, you can always contact our support team. Happy Streaming! Roku Customer Advocate
In the meantime, you can use the voice control on your remote to turn the volume up or down. Should you still need assistance, you can always contact our support team. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Won’t connect unless next to router
on December 31, 2021
Posted by: Bpro215
from Greensburg, pa
I bought this on 12/30/2021 to connect to a tv 100 feet from main router. I have a net gear mesh extender to cover that area. It won’t connect even tho every other device connects including my Apple TV device which is 6 years old. I move it next to router and it works. What’s up roku. I have done searches and apparently your device will not work with Netgear. Piece of crap when I have no trouble with any other device connecting. Fix YOUR problem.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com