Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,651 Reviews)
Rating breakdown 2,651 reviews
5 Stars
1,970
4 Stars
363
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
2
freezes alot
on May 25, 2024
Posted by: notgood
from buffallo mn
I have had to reboot this Roku several times. I also had to buy another remote.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 17, 2024
Hi there! Thanks for sharing your input! Have you tried contacting Roku support to help you troubleshoot the issue? We advise you to check your connection; a weak internet connection may have caused freezing problems. Here’s a support article that you can follow: https://support.roku.com/article/21332781083287. After this, please restart the system. To reboot the system, go to Settings > System > System restart. Need help? You can contact Roku support. Happy Streaming! Roku customer advocate
Written by a customer while visiting roku.com
Customer Rating
4
Works great
on May 27, 2024
Posted by: Tonyd
from Elyria, Ohio 44035
Works great except for the remote. Had a problem with one of the buttons, support talked me thru the fix. It fixed that problem, but now the volume control button is really touchy. When I try to lower the volume it start raising it instead unless I push it really slowly.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Worst remote control Ive ever used
on May 28, 2024
Posted by: Susiam
I need to repair every remote at least once a week. Also, the remotes go through batteries every 3 weeks.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi Susiam, thanks for letting us know about this matter. We want to provide some helpful ideas. Roku remotes are designed to go the distance, but there are a few things that will drain a remote a bit faster, such as heavy usage of private listening on the remote itself, congested Wi-Fi network around the device, or viewing lots of short-form content. By the way, we also offer the Voice Remote Pro, which is a rechargeable remote with private listening, voice search, voice commands, two programmable shortcut buttons, lost remote finder, and you’ll never buy a pack of batteries again. More details about this remote is available at https://www.roku.com/products/accessories/roku-voice-remote-pro. You can also use our Roku Mobile app. You can check this article: https://support.roku.com/article/1500009664402 for detailed information.
We hope this helps!
Roku Customer Advocate
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great movies,shows great music
on May 29, 2024
Posted by: 67Jaher
from Round rock tx
I get to watch all my favorite shows I highly recommend it
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
New to technology
on May 31, 2024
Posted by: LisaMZ
from Sumter SC
Very easy to use. Easy to navigate. Still learning features
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Cut our cord
on May 31, 2024
Posted by: Cfruth
from Cleveland
A world of difference streaming when on our smart tv
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Best purchase in a long time!
on May 31, 2024
Posted by: mrogan27
from Boston, MA
Bought the Roku in April of 2024. Works extremely well, extremely easy to install. Still fascinated with the reception and amount of channels that you get with this small device. Saving a ton of money.
Could not be happier. thanks!
Could not be happier. thanks!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Works Great
on May 31, 2024
Posted by: Carolyn 24
I have 2 of the Roku express 4k. One for my living room and one for the bedroom. They work great I'm very happy with this product.
I would recommend this to a friend!
Written by a customer while visiting roku.com