Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,651 Reviews)
Rating breakdown 2,651 reviews
5 Stars
1,970
4 Stars
363
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
2
Loses TV guide
on May 22, 2024
Posted by: Pinefang
from Washington
Recently the program guide as disappeared. I have to completely close the app and reopen it to get the guide back. Very frustrating.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hey Pinefang, help is here! If you're having trouble with your TV Guide, try restarting your Roku device. Just press Home>Settings>System>Power>System Restart. Once it's done, your device will return to normal operation. Additionally, make sure your device has the latest software version for optimal performance and a bug-free experience. You can refer to this FAQ article for detailed instructions at https://support.roku.com/article/208755668. If the issue persists, try uninstalling and reinstalling the App where you access your TV guide. You can refer to this support article for detailed instructions at https://support.roku.com/article/232010488. If you need help please contact us directly at https://support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Good selection of programs
on May 22, 2024
Posted by: Daniel
from Seymour in
Put it on the wife's TV and now she can watch all of her favorite shows
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Amazing
on May 22, 2024
Posted by: GloGlo
from Manassas va
I wish I would have gotten this before I would have saved thousands
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great features
on May 22, 2024
Posted by: Anonymous
from Iowa
I got this about 3 weeks ago and really love it it's so easy to use I would recommend it
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on May 22, 2024
Posted by: Dave C
from Bay City, MI
Very happy with the product and it’s performance!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Roku
on May 22, 2024
Posted by: MollieMollz
from Lyons, GA
Roku itself is nice, but the remote control stops working properly after a month of light use.
I would recommend this to a friend!
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi, Mollie; thank you for choosing our Roku product. Here's a quick tip to help you fix the issue: First, reset your Roku remote. If your remote has a pairing button, press and hold it on the back for 20 seconds. If your remote doesn't have a pairing button, press and hold the Back and Home buttons for 20 seconds. After resetting the remote, restart your Roku device, replace or recharge the batteries, and try to re-pair your voice remote with your streaming device. For detailed instructions, you can refer to this FAQ article at https://support.roku.com/article/21303049528855. Additionally, you can also use our Roku remote app for voice control, quick searches, launching apps, and more. If the issue persists please contact us directly at https://support.roku.com/contactus. Your feedback is very important to us.
We're looking forward to getting you back streaming.
Roku Customer Advocate
We're looking forward to getting you back streaming.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Awesome
on May 22, 2024
Posted by: Kim13
from Greenwood ind
My dad got this for me about a month ago I really enjoy it
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Controller stinks
on May 23, 2024
Posted by: Nathan Dunaway
from Madison, MS
The controller is already going out. I’ve changed the batteries twice
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hello, Nathan. Help is here! If you're having trouble with your Roku remote, try these steps: First, reset your Roku remote. If your remote has a pairing button, press and hold it on the back for 20 seconds. If your remote doesn't have a pairing button, press and hold the Back and Home buttons for 20 seconds. Then, restart your Roku device, replace or recharge the batteries, and try to re-pair your voice remote to your streaming device. For detailed instructions, you can refer to this FAQ article at https://support.roku.com/article/21303049528855. Additionally, you can also use our Roku remote app for voice control, quick searches, launching apps, and more. If the issue persists please contact us directly at https://support.roku.com/contactus. Your feedback is very important to us.
We're looking forward to getting you back streaming.
Roku Customer Advocate
We're looking forward to getting you back streaming.
Roku Customer Advocate
Written by a customer while visiting roku.com