Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,651 Reviews)
Rating breakdown 2,651 reviews
5 Stars
1,970
4 Stars
363
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
4
Works great
on January 23, 2024
Posted by: jimbob
from Dallas, Texas
I like everything about the Roku except the remote. I like the voice and the fact that they have rechargeable batteries in some versions. What I would like to see a simpler version with only the necessary buttons. You could make the buttons bigger and maybe back light them and make their placement more logical - I wouldn't hurt if the remote was larger - easier for us old folks to see and find :)
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Bad just doesnt work
on January 23, 2024
Posted by: Dan k
from Utah
Remote is the worst I've ever seen the app itself stops working buttons don't work you have to turn everything off by removing the batteries and then putting them back in turning it off and then it'll work again but the worst thing is the remote the side buttons are horrible
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hello Dan! Help has arrived! If you're having trouble with your Roku remote, try these steps: First, reset your Roku remote. If your remote has a pairing button, press and hold it on the back for 20 seconds. If your remote doesn't have a pairing button, press and hold the Back and Home buttons for 20 seconds. Then, restart your Roku device, replace or recharge the batteries, and try to re-pair your voice remote to your streaming device. For detailed instructions, you can refer to this FAQ article at https://support.roku.com/article/21303049528855. Additionally, you can also use our Roku remote app for voice control, quick searches, launching apps, and more. Just in case you are still facing difficulty. Please contact our support team for further assessment on this matter at http://support.roku.com/contactus to get in touch with our skilled support representatives. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Fantastic streaming device
on January 23, 2024
Posted by: Mawcul
from Bonita Springs, Florida
I have purchased Roku streaming devices for years and with each new iteration of Roku the function just gets better and better. I now have two wireless units that perform flawlessly and exceed my expectations.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use
on January 24, 2024
Posted by: Robyn
from Knoxville, TN
Not complicated to set up for the first time or to use everyday.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
It will do
on January 25, 2024
Posted by: Deanne
from Washington
This is not as simple as one might think. It does the job but there are some hiccups that we still have to work through like hearing Prime videos but not seeing them. Ahh the details.
I would recommend this to a friend!
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Deanne, thanks for sharing. We want to help. Please ensure that your device is within range of the Wi-Fi signal and not blocked by anything. Make sure your Wi-Fi network is active and visible on other devices. If the issue continues, try restarting your devices. Sometimes, connectivity problems can be fixed with a simple restart. For more details on fixing this issue, check out this FAQ article at https://support.roku.com/article/208755548. It's also important to update all software to get the best performance and latest features. To do this, press Home > Settings > System > Software Update.
If the issue persists, please let us know at https://support.roku.com/contactus. Your feedback is important to us.
Happy Streaming!
Roku Customer Advocate
If the issue persists, please let us know at https://support.roku.com/contactus. Your feedback is important to us.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Remote
on February 19, 2024
Posted by: Anonymous
from Oklahoma
My volume won't work on remote. The channels do. Thx!!!
Written by a customer while visiting roku.com
Customer Rating
5
on March 5, 2024
Posted by: thomas weschler
from marina calif
it's better then direct tv and i am happy with roku , and i am putting on all the tv's in the house
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Not what I expected
on April 1, 2024
Posted by: Dave1991
from Redondo Beach, CA
Sometimes I have to re-initiate the WIFI connection . Sometimes it just locks up,
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, July 16, 2024
Hi Dave, we appreciate you sharing your experience with us and we are here to help! Please try to improve your internet connection by restarting your Wi-Fi router or resetting the network connection on your Roku Device through the device-operated system. You can refer to this FAQ article for detailed instructions on how to do these steps: https://support.roku.com/article/208757008. Just in case you're asking for further assistance, contact support.roku.com/contactus to get in touch with our skilled support representatives. We always value your feedback on us, and looking forward to working with you.
We're always ready to help!
Roku Customer Advocate
We're always ready to help!
Roku Customer Advocate
Written by a customer while visiting roku.com