Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,651 Reviews)
Rating breakdown 2,651 reviews
5 Stars
1,970
4 Stars
363
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
Easy to use
on January 11, 2024
Posted by: John T
from Tifton, Georgia
Turned a good TV into a smart tv and was able to view hundreds of channels and movies
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 11, 2024
Posted by: Mama V
from Tucson AZ
Love the upgraded remotes love I can turn volume up and down on my tv with Roku remote
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Nice Device, Shoddy Remote
on January 11, 2024
Posted by: Jahmsee79
from SW Wisconsin
I got this on a Black Friday special, so the price was great. It was easy to hook up and get connected. I already have a Roku Ultra so it was just a matter of signing into my account and I was good to go. The device works well and has great wifi reception. The remote, however, is a big flop. After my wife and I used it for about 3 weeks, it developed an odd quirk. After the device has been in use for a couple of hours, the remote acts up. When you press either the volume up or volume down key, the volume goes up. The only way to remedy this is to use the TV remote. This kind of defeats the purpose of having an "all-in-one" remote. While I would recommend the device wholeheartedly, I can't recommend the remote until the volume issue is fixed. Since they come as a pair, you'll have to weigh the pros and cons when making a buying decision.
I would recommend this to a friend!
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Hi there, thanks for sharing. We're always here to help. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great device
on January 11, 2024
Posted by: BENG
from Houston, TX
Easy to program to TV. Has all the functions I need/want. Great value for price.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
awesome alternative
on January 12, 2024
Posted by: satisfiedPa
from pennsylvania
have had these products for a number of years in different areas of my home. Finally dropped expensive cable and rely fully on Roku, and glad i have made the full change.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Quick and Responsive!
on January 12, 2024
Posted by: TropicOfCancer
from Virginia Beach, VA
So far so good. I think I purchased it in Nov/Dec 2023 because the Firestick was getting clunky, unresponsive and going bananas. Since my sister has a Roku and I've played with it, I decided to give it a try because I like how responsive it was. Easy set up and navigation is intuitive, I decided I really like it. The only criticism I have of it is the side mute button. The side buttons tend to get in the way as the remote control is already compact. I have normal sized hands and I still would accidentally press the side buttons. That's it but functionally, I like it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great features, easy to use
on January 12, 2024
Posted by: Harold
from Ashland, Oregon
I love the Roku, great features to access all my streaming services, easy to use, good picture and sound quality. Loved it so much u bought a second unit for a tv in my office.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
fair
on January 12, 2024
Posted by: Alan Correa
from Fawn Grove PA.
bought mine about one month ago and am not happy with it. Great no commercials, but in their place, you play the same advertisement for the same show over and over again. Can't get Local News channel even when on news networks.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 12, 2024
Hello, Alan. Thank you for sharing your experience with us. If you use Roku, you can access various streaming platforms and TV channels that include ads. However, some services offer ad-free plans for a subscription fee. You can manage the ads on your Roku player and find more information in this FAQ article at https://support.roku.com/article/16255268195607#section-1. Please note that Roku (and/or its partners and content providers) may display advertising and promotional messages through your Roku products and content services. Free services like the Roku Channel, Tubi, Crackle, and PBS include commercials. Currently, there is no paid, ad-free version of Roku available. If you have any future inquiries or need assistance, feel free to reach out to us through our website at https://support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com