Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,964
4 Stars
362
3 Stars
129
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
New Roku disappointing
on January 5, 2024
Posted by: Linda66
I am disappointed in this model. Has a hard time connecting to WiFi and sometimes just stops while watching TV. Previously had a Roku stick that worked wonderfully for years.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello there! Thank you for letting us know. We’re happy to help fix this issue. To start, try unplugging your Wi-Fi router for at least 60 seconds. Then, restart your Roku device by going to Home > Settings > System > System Restart. You can find more tips to improve your Wi-Fi connection at https://support.roku.com/article/213122277#section-1. Additionally, try to reset your device's Wi-Fi connection through the Roku system. You can refer to this link for guidance at https://support.roku.com/article/208757008#section-2. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Useless Outside the US - there should be a warning
on January 7, 2024
Posted by: unhappyuser
The device is virtually useless outside the US - there should be a warning for those who want to purchase it but are outside the US. Simple features like the search bar are even blocked.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hi there! Thank you for the moment of sharing. Please note that Roku devices work worldwide, but some features may not be available outside the US due to restrictions from streaming providers. For example, The Roku Channel is only accessible in the US and Canada. If you're outside the US, you may be redirected to content available in your country or unable to watch certain shows. To bypass these restrictions, you can use a VPN or DNS service to create a virtual location. If you have any issues, please contact us at support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
made my old flat screen tv better
on January 9, 2024
Posted by: Arthur
from Checotah, Oklahoma
This product made me very happy. Have more channels than I ever had before.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
I cut the cable
on January 18, 2024
Posted by: Maggie
from Nashville, TN
And am really enjoying my first experience with streaming. Roku is so easy to use for a novice
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great features and price
on January 19, 2024
Posted by: Gwen
from Asheboro NC
Will never go back to cable or satellite plans. Roku streaming has all apps I need.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use
on January 19, 2024
Posted by: Living Room
from Buffalo, NY
I love that I can pick up watching a program from one room to another.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great!
on January 20, 2024
Posted by: Kendra
from Greenville, MI
I bought this less than a month ago. No more paying for cable!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great features. Easy to use
on January 24, 2024
Posted by: Doug7879
from Cleveland, Ohio
My favorite streaming device. Love how easy it is to use and how smooth it works
I would recommend this to a friend!
Written by a customer while visiting roku.com