The top of the pot is very warm while using. Is this normal, or the pot I have is defected?
Response from zojirushi.comBy Customer Service, January 18, 2022
Thank you for sharing your impression on the lid. There is a transfer of heat to be expected from the lid and the body. It is normal and not a defect. We hope this helps!
I've had this for almost ten years and it's never failed me. Only recently I needed to replace the top. A bit expensive when it only needed a small seal replacement, but still, I assume that's because it is such a tight fit that it needs to be done by a machine. I'm still totally happy with this purchase and very grateful that it hasn't been discontinued.
The quality is bad. The lid doesn’t fully open. When I try to open it wide so I fill the water, it broke, after two weeks of use.
No, I would not recommend this to a friend.
Response from zojirushi.comBy Customer Service, October 4, 2021
We appreciate your honest feedback and sharing your experience with this water boiler. The lid should open at a little over 90 degrees to be able to fill it up using a pitcher. Please contact our Customer Service Team at 1-800-733-6270 or email support@zojirushi.com and they will be able to assist you if the water boiler is not responding. We would be very happy to help!