Customer reviews from https://www.asus.com
ASUS - ROG Rapture GT-AXE16000 Ethernet Wireless Router - Quad Band - 2.40 GHz ISM Band - 6 GHz UNII Band - 10 Gigabit - Unknown
Average customer rating
4.6
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
81
4 Stars
15
3 Stars
2
2 Stars
4
1 Star
2
92%of customers recommend this product.
(
55 out of
60)
Customer Reviews for ASUS - ROG Rapture GT-AXE16000 Ethernet Wireless Router - Quad Band - 2.40 GHz ISM Band - 6 GHz UNII Band - 10 Gigabit - Unknown
Posted by: Colonel Zechs
Verified Purchase:Yes
Fast and simple to set up a gaming server, nice hardline and Wifi speeds. Only complaint is wishing the Router was cheaper.
Written by a customer while visiting https://www.asus.com
Posted by: Mario A.
Verified Purchase:Yes
Excellent router, great signal and speed. Would buy again.
Written by a customer while visiting https://www.asus.com
Posted by: Jules-C
Frequency of use:Daily
Verified Purchase:Yes
The GT-AXE16000 is extremely powerful and easy to setup from your mobile phone
Written by a customer while visiting https://www.asus.com
Posted by: EDX99
Frequency of use:Daily
Verified Purchase:Yes
I replaced my old Netgear router and extenders with the Asus GT-AXE16000 and the difference is like night and day. The WiFi signal is solid and the AIMesh partnered with the Asus Zen WiFi XT9 is an unbelievable feature. I'm able to take WiFi all the way to the other side of our house's second floor and it is still a solid connection. The number of options under the web GUI for administrations is amazing. This is a great choice when it comes to any home network. Thank you.
Written by a customer while visiting https://www.asus.com
Posted by: Lordkirivos
Frequency of use:Daily
Verified Purchase:Yes
Excellent router! has two 10G ports, WIFI 6E, just what I need to run my 8 gig speed from google fiber. I trust the Asus brand for all my computer needs
Written by a customer while visiting https://www.asus.com
Posted by: Austinn
Frequency of use:Daily
Verified Purchase:Yes
Very disappointed on how expensive this router is not worth the money!!
Response from https://www.asus.comBy ASUS Customer Loyalty US Support, March 29, 2025
Dear Austinn,
We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2503037056-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ: Wireless Network (Wi-Fi) Issues https://www.asus.com/support/faq/1015073
We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2503037056-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ: Wireless Network (Wi-Fi) Issues https://www.asus.com/support/faq/1015073
Written by a customer while visiting https://www.asus.com
Posted by: Davyde06
Frequency of use:Daily
Verified Purchase:Yes
it is unstable, and has less signals strength than my Asus AC5300. Not Impress.
(click to see the video)
Response from https://www.asus.comBy Chantae, CLM, September 21, 2024
Dear Davyde06,
We sincerely apologize for the connectivity issue you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2409006193-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
We sincerely apologize for the connectivity issue you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2409006193-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
Written by a customer while visiting https://www.asus.com
Posted by: Jabalwan
Verified Purchase:Yes
The hardest router I have ever setup... It took days with telephone calls to every manufaacturer of the equipment I had between the cable and the input of the GT-AXE16000.
Every manufacturer blamed the others, which left me without a wireless router.
In the end, I was told by ASUS that the unit had to be retuned to ASUS under an RMA at my expense. I was advised the return could take a month or more.
I am waiting...
Every manufacturer blamed the others, which left me without a wireless router.
In the end, I was told by ASUS that the unit had to be retuned to ASUS under an RMA at my expense. I was advised the return could take a month or more.
I am waiting...
No, I would not recommend this to a friend.
Written by a customer while visiting https://www.asus.com