Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23+ 256GB (Unlocked) - Phantom Black
Average customer rating
4.4
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
120
4 Stars
27
3 Stars
13
2 Stars
5
1 Star
7
86%of customers recommend this product.
(
128 out of
149)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23+ 256GB (Unlocked) - Phantom Black
Customer Rating
3
Not much better than my Samsung Galaxy Note 20
on November 29, 2023
Posted by: Lipps
from Charleston WV
Expertise:Intermediate
I both this tonreplace Note 20. The battery life was starting to decline after 4 years so I treated myself to a newer model. I can't go a whole day with out having to put it on charge. I would hate to see how it performs if I was streaming videos or games all day.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, November 29, 2023
Greetings Lipps,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Did you know that the Galaxy S23+ has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps you use regularly to stay in memory after you exit them. Also, apps you use rarely are killed as soon as you exit them so that they don’t run in the background and waste battery life or use Wi-Fi or mobile data. Pretty cool, right? For your convenience, I have included a few links below with articles for your review that address how to get the most of your Galaxy battery. The titles of the articles I have linked below are, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a wealth of information that you may find beneficial to optimizing your battery life. If you would like any further assistance after reviewing the provided resources, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Did you know that the Galaxy S23+ has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps you use regularly to stay in memory after you exit them. Also, apps you use rarely are killed as soon as you exit them so that they don’t run in the background and waste battery life or use Wi-Fi or mobile data. Pretty cool, right? For your convenience, I have included a few links below with articles for your review that address how to get the most of your Galaxy battery. The titles of the articles I have linked below are, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a wealth of information that you may find beneficial to optimizing your battery life. If you would like any further assistance after reviewing the provided resources, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
4
Not very impressed.
on December 12, 2023
Posted by: Love Sphone
from Los Angeles
Expertise:Intermediate
For the first time after more than 10 years with Samsung I'm not happy with this time of upgrade from my s20+ Every other time of upgrade I always happy and enjoyed the new Samsung phone. This is not, the new s23+ makes me missed my old one, the design, the software, the camera they're about the same or worse than the s20+ now I'm waiting for the next year or maybe the othe Android phone from Google, OnePlus etc
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
S23+
on April 12, 2024
Posted by: Wade
from Sylvester Ga
Expertise:Expert
Don't like it at all wouldn't get another one ever
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, April 15, 2024
Hi there Wade,
Thanks for taking the opportunity to review your Samsung Galaxy S23+. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy S23+, however, without having any information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, we suggest reaching out to Samsung Support if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the opportunity to review your Samsung Galaxy S23+. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy S23+, however, without having any information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, we suggest reaching out to Samsung Support if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
frustrating updates
on April 30, 2025
Posted by: customer
I will use my phone less because I don't like the recent updated icons / screen look.
Response from Samsung USBy R&R Team, April 30, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S23+ with us. We understand that updates to the software that you can see changes can cause frustration as you readjust your usage of your device. We have provided a link below to the Samsung Support Team to help answer any questions you may have about the updates to your software. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone!
on March 4, 2023
Posted by: All2Happy
from Sloan, IA
Went from an A11 to the S23+ and couldn't be happier. Fast, super crisp screen. Nearly no lag opening apps. Plenty of storage. Surprisingly sharp sound with fair amount of bass out of such a small speaker. Great investment running AT&T's reliable 5G service. I live outside of any big towns and always get a great signal. Couldn't be happier with my S23+.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's alright
on March 4, 2023
Posted by: PlumSmart
from Cally
Expertise:Intermediate
Nothing special, camera adequate otherwise just another Samsung with 5g. No special features
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, March 6, 2023
Hello PlumSmart... Thank you for your review of the Samsung Galaxy S23+. We appreciate your thoughts as we continue to give our consumers the best in design and functionality. I've linked some videos from our YouTube channel that showcase the awesome features of your new device. Also below is Samsung Support. Please feel free to reach out to them if we can be of any assistance. Thank you for being a valued customer. -Bethany
Galaxy S23 | S23+: Night Video | Samsung
Galaxy S23 Series: Unveiling | Samsung
Galaxy S23 Series: Meet the epic inspired by nature in 3D | Samsung
Galaxy S23 Ultra: How to use Multi Control | Samsung
smsng.us/Samsung-Support
Galaxy S23 | S23+: Night Video | Samsung
Galaxy S23 Series: Unveiling | Samsung
Galaxy S23 Series: Meet the epic inspired by nature in 3D | Samsung
Galaxy S23 Ultra: How to use Multi Control | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE IT
on March 7, 2023
Posted by: HARRYD21
from PORTER, TX
CHANGED FROM A FLIP 4 TO S23+ AND HAVE NO REGRETS. MUCH EASIER TO USE AND BETTER RESPONSE TO COMMANDS.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on March 9, 2023
Posted by: Rajean
from Memphis TN
Expertise:Intermediate
I purchased this 3 weeks ago, however, problems with activation eSIM which is very difficult to use dual.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US