Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23+ 256GB (Unlocked) - Phantom Black
Average customer rating
4.4
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
120
4 Stars
27
3 Stars
13
2 Stars
5
1 Star
7
86%of customers recommend this product.
(
128 out of
149)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23+ 256GB (Unlocked) - Phantom Black
Customer Rating
5
Good phone..dependsble..sleek strong and durable
on August 24, 2024
Posted by: Dilligaf
from South carolina
Expertise:Intermediate
I took this yesterday it was a ugly flight but the phone took a beautiful pic
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sound not much
on June 19, 2023
Posted by: djhill44
Expertise:Intermediate
When talking it is hard to hear and speaker is not much better.l
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 20, 2023
Hi Djhill44, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy S23+. We understand how important being able to have conversations on your device is, and how inconvenient using speaker or headphones can be to do all the time. Without knowing what kind of protective case or other accessories you are using with your device that may be covering the speaker or causing the sound to be diminished, we recommend reaching out to the Samsung Support Team linked below for assistance. We appreciate you being a Samsung customer, and look forward to helping you resolve this difficulty. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
last update problems
on June 3, 2025
Posted by: friend
Used to love my phone. However, since the last update I feel frustrated. A little thing like the way the time is displayer on the first screen. Not left to right; now it reads up and down. How do I change that? A big thing that is not acceptable at all. When I swipe down to access things like airplane mode and others; nothing happens; just "no notifications". How do I fix that?
Response from Samsung USBy R&R Team, June 5, 2025
Hey Friend, we appreciate your feedback on your Samsung Galaxy S23+. We understand how frustrating it can be when your device has been updated and the software changes have occurred. We have provided a link to the full device manual that will highlight these changes, and to the Samsung Support Team to offer one on one guidance in aligning the settings to your preferences. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Phone continues to crash while on calls
on July 9, 2023
Posted by: Disappointed
from California
I bought less than one month ago. I've taken it back to the store twice.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, July 10, 2023
Hi there,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without knowing more details about what you are experiencing with your device, I suggest reaching out to Samsung Support when you can to conduct troubleshooting on your device. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without knowing more details about what you are experiencing with your device, I suggest reaching out to Samsung Support when you can to conduct troubleshooting on your device. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
Learning new features
on March 17, 2023
Posted by: Sued
from Florida
Expertise:Intermediate
I love the camera, some features difficult to understand, phone is fast, volume not as loud as my s9, thru hearing aids, sound adjusts itself have to keep correcting. Don't care for screen shot buttons 3 buttons to control everything. Changes other adjustments.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Upgrade from my S20
on April 14, 2023
Posted by: Jaticeo
from Farmingdale,NY
Expertise:Expert
I Bought this Because my S20 ultra will no longer get any updates soon so I figured it was time to upgrade, so happy I did ,Not the Ultra I had but definitely a great upgrade,blazing fast and great camera
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Had to upgrade
on September 7, 2023
Posted by: Android enthusiast
from San Antonio TX
Expertise:Intermediate
The phone has some glitches. Messages don't come in when received.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Debra, Social Commerce, September 8, 2023
Hi Android,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. Check out the article titled, "Messages on Samsung phone are slow, do not send, or cannot be received" to help resolve what you are experiencing with your messages, linked below. Please do not hesitate to reach out to Samsung Support if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. Check out the article titled, "Messages on Samsung phone are slow, do not send, or cannot be received" to help resolve what you are experiencing with your messages, linked below. Please do not hesitate to reach out to Samsung Support if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Written by a customer while visiting Samsung US
Customer Rating
1
Bad battery, doesn't hold even 12h
on March 24, 2023
Posted by: Ane ta
Battery doesn't hold even 12h.they replacement my phone and same.my Samsung s10 edge was same battery life but after 4y of use and then I replaced it.
Don't waste your money, nothing new to see on this phone.
Don't waste your money, nothing new to see on this phone.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, March 30, 2023
Hello there Ane, thank you for finding the free time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enjoyable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience I have included a few links below for some awesome information about how to optimize your Galaxy battery. Check them out when you have the free time. Afterwards if you would like additional assistance, please do not hesitate to reach out To Samsung Support. Thank you for being a loyal Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US