Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23+ 256GB (Unlocked) - Phantom Black
Average customer rating
4.4
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
120
4 Stars
27
3 Stars
13
2 Stars
5
1 Star
7
86%of customers recommend this product.
(
128 out of
149)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23+ 256GB (Unlocked) - Phantom Black
Customer Rating
2
last update problems
on June 3, 2025
Posted by: friend
Used to love my phone. However, since the last update I feel frustrated. A little thing like the way the time is displayer on the first screen. Not left to right; now it reads up and down. How do I change that? A big thing that is not acceptable at all. When I swipe down to access things like airplane mode and others; nothing happens; just "no notifications". How do I fix that?
Response from Samsung USBy R&R Team, June 5, 2025
Hey Friend, we appreciate your feedback on your Samsung Galaxy S23+. We understand how frustrating it can be when your device has been updated and the software changes have occurred. We have provided a link to the full device manual that will highlight these changes, and to the Samsung Support Team to offer one on one guidance in aligning the settings to your preferences. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone for the price
on May 13, 2025
Posted by: LarkinParkin
Phone was worth the money. I kinda wish I hadn't gottten the 512, I ended up not ever using more than 20% of storage.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R Team, May 14, 2025
Hey LarkinParkin, we appreciate your feedback on your Samsung Galaxy S23+. We are thrilled to hear how pleased you are with the usage of your phone, and are finding it so useful for all of your daily needs. We hope you'll reach out to us again any time in the future if you have questions, or would like to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
frustrating updates
on April 30, 2025
Posted by: customer
I will use my phone less because I don't like the recent updated icons / screen look.
Response from Samsung USBy R&R Team, April 30, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S23+ with us. We understand that updates to the software that you can see changes can cause frustration as you readjust your usage of your device. We have provided a link below to the Samsung Support Team to help answer any questions you may have about the updates to your software. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone
on December 3, 2024
Posted by: Steve
from florida
Expertise:Expert
Samsung always delivers. Best phone yet. Perfect size.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad prospects, bad integrity, and bad phone.
on November 5, 2024
Posted by: FamilyGuy1895
I cracked the screen to my S21+ and had to replace it with an S23+. I might as well have kept my S21+ since it's functionally the same as this S23, I wouldn't mind the visibility loss with the crack since it at least functions. My wife was completely stranded at a grocery store for 20 minutes because my S23+ constantly bugs out and loses the ability to call/ recieve calls at random! I thought by now this would be fixed by an "update", but every update I receive just installs MULTIPLE unwanted games. I also can't listen to music on an aux cord for too long because it keeps cutting out completely, and I have to unplug/ plug back in the aux in order to get it to play music again, which I can't do while driving. Idk how much of this review is due to Verizon, you should check with them, but regardless I'm surprised there was a Galaxy S22 since this phone is completely identical to the S21. Bad phone, I can't believe y'all really charge a whole band for this. You guys are funny.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 6, 2024
We appreciate you taking the time to share your thoughts about the Galaxy S23+. At 3900mAh (typical) and 4700mAh (typical), both Galaxy S23 and S23+ have increased battery life compared to Galaxy S22 and S22+.23 Night selfies and low light videos are clearer thanks to the 12MP Selfie Camera, an improvement from 10MP Selfie Cameras on Galaxy S22 and S22+. And now you can shoot high-quality 50MP photos for extra detail in Expert RAW. We hate to see that you've experienced some network connection challenges. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Check out the link attached for options to help troubleshoot your network connection. We'd like to gather some additional information regarding what you are experiencing when updating. Please reach out to us at Samsung Support so that we can look further assist you! -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Written by a customer while visiting Samsung US
Customer Rating
4
I enjoyed all that it can do. Amazing.
on November 3, 2024
Posted by: Fun talker
I bought this, thinking it was too much for me. It turns out it was exactly what I needed.
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on October 2, 2024
Posted by: Newsamsungtexh
from Port Angeles was
Expertise:Intermediate
I upgraded from an a11 to this speed and percussions
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Great features@
on September 30, 2024
Posted by: Dianesca
from Florida
I wish it had a pen. Though sometimes it freezes. I don't understand why.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US