Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23+ 256GB (Unlocked) - Phantom Black
Average customer rating
4.4
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
120
4 Stars
27
3 Stars
13
2 Stars
5
1 Star
7
86%of customers recommend this product.
(
128 out of
149)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23+ 256GB (Unlocked) - Phantom Black
Customer Rating
4
Very fast phone.
on May 12, 2023
Posted by: PaulR
from Arizona
Expertise:Intermediate
I love how much faster this phone is compared to my last Samsung S9+.
I hate how the 23+ opens now with the side button instead of the home button.
I also do not like what it now takes to do a screen shot compared to the S9+.
The flat screen is better because it will retain a screen glass saver muchbetter than the S9+.
I hate how the 23+ opens now with the side button instead of the home button.
I also do not like what it now takes to do a screen shot compared to the S9+.
The flat screen is better because it will retain a screen glass saver muchbetter than the S9+.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Bad prospects, bad integrity, and bad phone.
on November 5, 2024
Posted by: FamilyGuy1895
I cracked the screen to my S21+ and had to replace it with an S23+. I might as well have kept my S21+ since it's functionally the same as this S23, I wouldn't mind the visibility loss with the crack since it at least functions. My wife was completely stranded at a grocery store for 20 minutes because my S23+ constantly bugs out and loses the ability to call/ recieve calls at random! I thought by now this would be fixed by an "update", but every update I receive just installs MULTIPLE unwanted games. I also can't listen to music on an aux cord for too long because it keeps cutting out completely, and I have to unplug/ plug back in the aux in order to get it to play music again, which I can't do while driving. Idk how much of this review is due to Verizon, you should check with them, but regardless I'm surprised there was a Galaxy S22 since this phone is completely identical to the S21. Bad phone, I can't believe y'all really charge a whole band for this. You guys are funny.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 6, 2024
We appreciate you taking the time to share your thoughts about the Galaxy S23+. At 3900mAh (typical) and 4700mAh (typical), both Galaxy S23 and S23+ have increased battery life compared to Galaxy S22 and S22+.23 Night selfies and low light videos are clearer thanks to the 12MP Selfie Camera, an improvement from 10MP Selfie Cameras on Galaxy S22 and S22+. And now you can shoot high-quality 50MP photos for extra detail in Expert RAW. We hate to see that you've experienced some network connection challenges. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Check out the link attached for options to help troubleshoot your network connection. We'd like to gather some additional information regarding what you are experiencing when updating. Please reach out to us at Samsung Support so that we can look further assist you! -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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smsng.us/Samsung-Community
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https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Written by a customer while visiting Samsung US
Customer Rating
5
Long lasting battery, and beautiful pictures.
on April 12, 2023
Posted by: Tystick
from San leandro Ca
Expertise:Intermediate
Battery last all day in heaven use and the pictures are next level.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Quality decline
on January 7, 2024
Posted by: Sad buyer
Expertise:Intermediate
Doesn't back its products. Purchased phone with manufacturer defect ( green line on screen). Known defect on these screen just got the run around from company just kept passing me from one depth to another
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, January 8, 2024
Aloha,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for your investment. It offers you that ultimate peace of mind for those unexpected situations in life like leaving your device behind in Uber, spilling your drink into your speakers, having your device stolen, to dropping and breaking your screen while walking your dog. With over 700 authorized repair locations available nationwide, getting back to what you love most is our highest priority. Our partners at UBreakIFix are also available to assist you with your repair needs. Take a look at, "Pink lines or dead pixels on Galaxy phone or tablet's display" for some troubleshooting steps that may help resolve what you have described to be experiencing with your display. Feel free to reach out to Samsung Support afterwards if you would like any further assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for your investment. It offers you that ultimate peace of mind for those unexpected situations in life like leaving your device behind in Uber, spilling your drink into your speakers, having your device stolen, to dropping and breaking your screen while walking your dog. With over 700 authorized repair locations available nationwide, getting back to what you love most is our highest priority. Our partners at UBreakIFix are also available to assist you with your repair needs. Take a look at, "Pink lines or dead pixels on Galaxy phone or tablet's display" for some troubleshooting steps that may help resolve what you have described to be experiencing with your display. Feel free to reach out to Samsung Support afterwards if you would like any further assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on March 22, 2024
Posted by: Unhappy
Expertise:Intermediate
I've always been happy with Samsung products but this one is disappointing. It takes too long yo start or restart. Having all the function buttons on one side is clumsy. Screenshots?...very awkward trying to use both hands on the same side of the device. It says a Screenshot can be taken by swiping the edge of the hand across the screen but the only time it has worked was while reading about it. Volume...even when turned up to the highest level it can't be heard in the next room. I could go on and on...
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 22, 2024
Hi there,
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23+. If taking a screenshot by pressing and releasing the Side button and Volume down button of your device feels too awkward for you, you can use your palm swipe to capture a screenshot instead. You would capture an image of the screen by swiping the edge of your hand across it, from side to side, keeping in contact with the screen. However, you would want to enable this feature beforehand. From Settings, tap Advanced features > Motions and gestures > Palm swipe to capture. Then tap to enable this feature. You can also configure settings to help you interact with your device’s sounds, including captioning, sound balance, and hearing aid support. From Settings, tap Accessibility > Hearing enhancements and tap an option that best suits your needs. For your convenience, I have included a link to your device manual so that you may easily customize your device settings to suit your preferences. If you have any questions for us or if you would like further assistance, please do not hesitate to contact Samsung Support. We're always happy to help you in every way that we can! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23+. If taking a screenshot by pressing and releasing the Side button and Volume down button of your device feels too awkward for you, you can use your palm swipe to capture a screenshot instead. You would capture an image of the screen by swiping the edge of your hand across it, from side to side, keeping in contact with the screen. However, you would want to enable this feature beforehand. From Settings, tap Advanced features > Motions and gestures > Palm swipe to capture. Then tap to enable this feature. You can also configure settings to help you interact with your device’s sounds, including captioning, sound balance, and hearing aid support. From Settings, tap Accessibility > Hearing enhancements and tap an option that best suits your needs. For your convenience, I have included a link to your device manual so that you may easily customize your device settings to suit your preferences. If you have any questions for us or if you would like further assistance, please do not hesitate to contact Samsung Support. We're always happy to help you in every way that we can! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
1
A step backwards
on July 27, 2024
Posted by: Dissatisfied customer
from Conn
Expertise:Intermediate
Phone doesn't perform nearly as well as my LG THIN Q
7 years old. Can't forward so.e texts, emails,Instagram.
Diffi ult to forward to multiple people without forming groups. Graphics s appear during calls,preventi g use of all numeric keys. WASTE OF MONEY
7 years old. Can't forward so.e texts, emails,Instagram.
Diffi ult to forward to multiple people without forming groups. Graphics s appear during calls,preventi g use of all numeric keys. WASTE OF MONEY
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 28, 2024
We appreciate you leaving us your candid review. We strive to improve and provide our valued customers with the best products and services. We understand that you are reaching out to us about your S23+. We would like to gather more information about what you are experiencing with your device. Please contact us at Samsung Support so that we can look into a resolution for you. -Kelvin
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smsng.us/X-Messages
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone
on December 3, 2024
Posted by: Steve
from florida
Expertise:Expert
Samsung always delivers. Best phone yet. Perfect size.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bring back the physical fingerprint reader
on January 2, 2024
Posted by: GalacticDissapointment
Expertise:Expert
I just upgraded from my S9+ to the S23+ after switching carriers. Generally speaking the phone meets all my expectations from Samsung. What I hate is the on-screen fingerprint reader. The size of the phone and the location of the reader makes it impossible to use one-handed while doing things like opening secured apps that require a pin/passphrase or fingerprint. At least my S9+ had the iris scan that most apps accepted as an alternate biometric input...
All-in-all, Samsung really took a few steps backward when they did the biometric functionality in this phone. I'll be glad when my 3 yrs is up with the new carrier and I can look at dumping this phone for something a bit more useful with one hand.
All-in-all, Samsung really took a few steps backward when they did the biometric functionality in this phone. I'll be glad when my 3 yrs is up with the new carrier and I can look at dumping this phone for something a bit more useful with one hand.
Features
1
Performance
4
Design
1
Value
3
Response from Samsung USBy Social Commerce, January 4, 2024
Hello,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy S23+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us regarding your purchase or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy S23+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us regarding your purchase or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23/
Written by a customer while visiting Samsung US