Customer reviews from philips.com
Philips Sonicare - ExpertClean HX9630/17 Rechargeable Toothbrush,Bluetooth Connectivity, Pink
Average customer rating
4.4
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
74
4 Stars
18
3 Stars
6
2 Stars
5
1 Star
4
88%of customers recommend this product.
(
82 out of
93)
Customer Reviews for Philips Sonicare - ExpertClean HX9630/17 Rechargeable Toothbrush,Bluetooth Connectivity, Pink
Customer Rating
1
Broke after a few months of use
on July 25, 2021
Posted by: smiliebaby24
Gender:Female
I spent a lot of money on this toothbrush and it no longer works.
Response from philips.comBy Philips Consumer Care, July 27, 2021
Hello,
We are sorry to read that your Sonicare is not working properly anymore.
We would really like to know what happened, and possibly find a suitable solution for you.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
We are sorry to read that your Sonicare is not working properly anymore.
We would really like to know what happened, and possibly find a suitable solution for you.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
2
On the fence
on November 25, 2021
Posted by: Dissointed
[This review was collected as part of a promotion.] The brushing is fine it’s the brush replacement indicator that still isn’t working we got our unit replaced because it didn’t work and even the replacement unit isn’t working why have it if it’s not going to tell u when to change your brush heads??
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , December 9, 2021
Hi,
thank you for taking the time to leave this review. We're so sorry to hear that your replacement device is not working properly, and we can imagine this is quite disappointing. We'd like to take a closer look and do our best to help you find a solution, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
thank you for taking the time to leave this review. We're so sorry to hear that your replacement device is not working properly, and we can imagine this is quite disappointing. We'd like to take a closer look and do our best to help you find a solution, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Disappointed with product
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve only had my Sonicare for a few months and it seems to already be on its last leg. It’s unreliable about working with my phone, or turning on without pushing the power button repeatedly, or selecting the level of clean. I expected a lot for the price and for the manufacturer, and this product’s return is certainly not worth the investment. Color me disappointed.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 29, 2022
Hi,
Thank you for writing your review, your opinion is highly appreciated. We're sorry to hear that your toothbrush is not behaving properly after such a short amount of time. Allow us to share some tips that may help with this. We recommend cleaning the toothbrush with a damp cloth after every use, to ensure that no buildup causes malfunction. As for the issues with the app, please try following these steps:
1. Make sure your toothbrush is fully charged.
2. Check that your phone’s operating system and the app are updated.
3. Activate Bluetooth on your mobile device.
4. Hold your toothbrush and mobile device close together.
5. Remove your toothbrush from the charger or push the mode button to activate the LED symbols on the handle.
6. Open the Sonicare app.
Hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Thank you for writing your review, your opinion is highly appreciated. We're sorry to hear that your toothbrush is not behaving properly after such a short amount of time. Allow us to share some tips that may help with this. We recommend cleaning the toothbrush with a damp cloth after every use, to ensure that no buildup causes malfunction. As for the issues with the app, please try following these steps:
1. Make sure your toothbrush is fully charged.
2. Check that your phone’s operating system and the app are updated.
3. Activate Bluetooth on your mobile device.
4. Hold your toothbrush and mobile device close together.
5. Remove your toothbrush from the charger or push the mode button to activate the LED symbols on the handle.
6. Open the Sonicare app.
Hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
2
Was great at first but started making load noises
on September 12, 2022
Posted by: Brush the ones you want
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Because very load after a few months. Purchased a new one and hope this is not going to happen again.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 13, 2022
Hi,
Thank you for taking the time to share your experience with us. We are sorry to hear that you are having issues with the lifespan of your Sonicare. We would love to have a closer look at this for you to see if we can help you with this. please feel free to get in touch with us via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Hope to speak to you soon
Kind regards,
Thank you for taking the time to share your experience with us. We are sorry to hear that you are having issues with the lifespan of your Sonicare. We would love to have a closer look at this for you to see if we can help you with this. please feel free to get in touch with us via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Hope to speak to you soon
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
4
Great features
on September 15, 2021
Posted by: shortcakkes
Gender:Female
[This review was collected as part of a promotion.] I chose this because brushing with a regular toothbush was not getting my teeth clean.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
great feeling!
on November 25, 2021
Posted by: Texaswhites
Gender:Male
[This review was collected as part of a promotion.] Initially, I thought the vibrating head was a bit much, but now I love the effect of a massage on my gums!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Excellent product
on January 4, 2022
Posted by: Bratt
Gender:Male
[This review was collected as part of a promotion.] The toothbrush is amazing and the multiple setting from which to choose are wonderful. Every time I use the bush it feels like I just left the dentist office
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Good before, not — with Bluetooth — great!
on February 10, 2022
Posted by: Ed the Critic
Gender:Male
[This review was collected as part of a promotion.] At first I could not believe that my new Sonicare with Bluetooth would improve my oral hygiene. But I downloaded the app to my iPhone anyway. Wow! The old toothbrush will never be the same again. I am pleased to report that the stains that I used to have on some of my caps are gone.
I would recommend this to a friend!
Written by a customer while visiting philips.com