Customer reviews from philips.com
Philips Sonicare - ExpertClean HX9630/17 Rechargeable Toothbrush,Bluetooth Connectivity, Pink
Average customer rating
4.4
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
74
4 Stars
18
3 Stars
6
2 Stars
5
1 Star
4
88%of customers recommend this product.
(
82 out of
93)
Customer Reviews for Philips Sonicare - ExpertClean HX9630/17 Rechargeable Toothbrush,Bluetooth Connectivity, Pink
Customer Rating
5
Happy Teeth!!!
on September 4, 2020
Posted by: BouncerSue
Gender:Female
I've used sonic for about 20 years. My dentist recommended the product and can't imagine anything else. I'm on my 3rd and all have been great. I had to use a regular toothbrush for about 3 days and absolutely hated it!!!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
I love it!
on February 24, 2020
Posted by: Fa-ny
Gender:Female
It's very easy to use. I would recommend everyone to buy and use this product. It gave you a very deep clean, you won't regret.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Invigoratingly clean & satisfying gum care
on January 16, 2021
Posted by: jestingl
Gender:Female
With my previous experience as a dental assistant and growing up with a dentist as a father, oral health is important to me and for my family. Having an earlier version of this tooth brush, I feel my teeth are as clean as can be and my gingival health is better off because of the massage feature. I suggest Sonicare tooth brushes over all others - no matter the version because the technology is fantastic. I am also a sonographer so the science & technology of sound waves is not lost on me. I am sharing this review as part of the Sonicare Prestige Sweepstakes.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
First Sonic Toothbrush
on February 21, 2021
Posted by: fnpn01
Gender:Female
I wanted the best for my teeth and gums, so I chose Philips ExpertClean 7700 Sonic toothbrush. Easy to use
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Good Toothbrush
on January 7, 2022
Posted by: VA123456
Gender:Female
[This review was collected as part of a promotion.] I really like this toothbrush. It’s like getting a dentist cleaning twice a day. I actually had to get a replacement brush when mine broke. After all the hassle of figuring out what was broken, the replacement process was easy. I do NOT like the app at all. It frequently does not pair with my toothbrush. I would buy another.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, January 21, 2022
Hi, thanks for your review. We are happy to hear you are so satisfied with your toothbrush! Too bad you are experiencing app connectivity issues, though. Please consider these easy tips to see if you can solve the issue: make sure you have the latest app version and phone operating system; make sure your toothbrush is on and charged when you try to do the pairing; consider cleaning the cache on your phone (https://philips.to/3KouhE2); make sure no other devices are interfering. If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
3
Changed a good product for the worse
on May 21, 2022
Posted by: firemanjsr
Gender:Male
[This review was collected as part of a promotion.] I’ve owned 4 Phillips toothbrushes, this one was a replacement for one under warranty. Phillips is really good to work with on warranty requests. I liked their brushes right up to when they changed the timing on my new brush. Someone decided that four thirty second periods of brushing wasn’t good enough. They needed six twenty second periods, which means less time brushing and more time repositioning the brush.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 30, 2022
Hi,
Thank you for leaving a review. We're glad to hear that you've been satisfied with our warranty services. That's why it saddens us that the features of the replacement brush aren't satisfactory. We're increased the periods to accommodate different area's with more focus. We hope that you'll see the benefits over time.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for leaving a review. We're glad to hear that you've been satisfied with our warranty services. That's why it saddens us that the features of the replacement brush aren't satisfactory. We're increased the periods to accommodate different area's with more focus. We hope that you'll see the benefits over time.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
5
very user friendly and clearly is effective
on February 25, 2023
Posted by: BruHoos
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] My old sonicare just ssuddenly stopped working after 8 years so I had to get a new one.I chose the 7500 because it had the best features for the price point I wanted. I'm very pleased with the three brushes i can choose from - one focuses on plaque, one on whitening and one for the gums. I mostly use the plaque brush and then the whitener brush . My gums are very healthy so I haven't used that brush yet unless my dentist tells me to, I follow the app on my phone when brushing. It syncs up with the brush head I am using and guides you through the different zones. It definitley induces you to do a thorough brushing.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Great Toothbrush / Struggle with the App
on January 20, 2022
Posted by: Bigtoothbob
Gender:Male
[This review was collected as part of a promotion.] The toothbrush does a wonderful job. My dentist even commented about how little plaque I had during my last checkup. As such, I love, love, love the toothbrush. On the other hand, the app is useless. My app shows it was last connected more than three months ago. I tried to reconnect it, but got frustrated after several tries.
I would recommend this to a friend!
Written by a customer while visiting philips.com