Customer reviews from philips.com
Philips Sonicare - ExpertClean HX9630/17 Rechargeable Toothbrush,Bluetooth Connectivity, Pink
Average customer rating
4.4
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
74
4 Stars
18
3 Stars
6
2 Stars
5
1 Star
4
88%of customers recommend this product.
(
82 out of
93)
Customer Reviews for Philips Sonicare - ExpertClean HX9630/17 Rechargeable Toothbrush,Bluetooth Connectivity, Pink
Customer Rating
5
Nice Feature Set
on June 21, 2022
Posted by: adams171
Gender:Male
[This review was collected as part of a promotion.] When my similar Philips broke they sent me this one for a replacement. Almost the same but has four modes instead of the three I had before. Works well and the battery life is great. have not used the charging travel case but looking forward to trying it. The only issue I seem to have is the brush heads do not seem to fit tightly on the toothbrush body which necessitates cleaning frequently.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Product is easy to use and my teeth feel clean
on October 5, 2022
Posted by: Teddy41979
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I decided to replace my old, tired electric brush with a new one, and I’m glad I did. First, toothbrush comes with a nice and slim powered travel case. The home charging stand is small and low profile. The toothbrush is light and comfortable to hold, and provides a very powerful but not painful brushing experience. My teeth feel cleaner than ever, which the dental hygienist even noticed without prompting at my recent cleaning. I also appreciate the brushing data captured by the app—I only wish I could download the data when my toothbrush was still sitting on the charging dock.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: DJ Xray
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was my first all electric toothbrush. I was a little skeptical because there are so many and wasnt sure of the differences. needless to say, This is the best toothbrush I have ever used. The toothbrush is powerful on the first setting but it has higher intensity levels if needed. This paired with the app has helped my overall oral routine to the point. that I wonder how I went so long without the expert clean Toothbrush. I recently saw my dentist and this was the first time I saw her after purchasing the toothbrush and she was highly impressed with my overall improvement. This toothbrush is awesome and i even got my wife to purchase it at well.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Coreyboy7
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] After having switched to another brand, I went back to the Phillips and there’s no comparison with its performance. Highly recommend - best choice in the market!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Hey Jude
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] My older Sonicare had a setting that was 30 seconds, 4 times. I got used to that…30 seconds top front, top inside, bottom inside, bottom outer. I can’t seem to find that same cycle on Sonicare. Kind of disappointing.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
Easy and Convenient
on December 16, 2020
Posted by: *Lancer*
The mode options are good for daily brushing and it's user-friendly.
I am sharing this review as part of the Holiday Sweepstakes.
I am sharing this review as part of the Holiday Sweepstakes.
Written by a customer while visiting philips.com
Customer Rating
3
I just like it
on May 29, 2021
Posted by: Mare1949
Gender:Female
It’s okay. I find that I keep shutting it off inadvertently. I don’t know if I’m holding it wrong, but I often hit the off button while brushing my teeth & having the cycle start all over again. It always is beeping, I must be holding it wrong too all the time. I can’t get it to perform for me the way it should. Is it me?
No, I would not recommend this to a friend.
Response from philips.comBy Consumer care, May 31, 2021
Hi there,
Thank you for your sharing feedback with us. We are sorry to hear about this inconvenience. We can imagine this must be quite frustrating. If you have any questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for your sharing feedback with us. We are sorry to hear about this inconvenience. We can imagine this must be quite frustrating. If you have any questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
Good Product App. Usage Margin al
on May 28, 2021
Posted by: Dirt Water Fox
Gender:Male
The product works very well, but with all the added features still a learning curve. Example the other day did not realize battery was low, started to brush & stopped had to use Wife’s handle to complete brushing. We’re as old handle gave indication on completion of brushing, requiring charge.
The App is ok but syncing with my phone is hit and miss and tells me what I already know that I brushed 2 times per day or things I care nothing about! I track when brush head replacement is required.
The App is ok but syncing with my phone is hit and miss and tells me what I already know that I brushed 2 times per day or things I care nothing about! I track when brush head replacement is required.
I would recommend this to a friend!
Written by a customer while visiting philips.com