Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Green
Average customer rating
4.3
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
57
4 Stars
11
3 Stars
3
2 Stars
4
1 Star
7
82%of customers recommend this product.
(
41 out of
50)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Green
Customer Rating
5
A fantastic piece of technology.
on July 26, 2023
Posted by: Anonymous
from Bailey Island, ME
Expertise:Expert
The camera is phenomenal, amazing display, and of course great productivity thanks to the S-pen features I use daily.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not real happy with the scratch it came with
on July 31, 2023
Posted by: Tsc6397
from West Virginia
Expertise:Expert
I got this phone and did not notice right away that there is a scratch on the screen. I can not be left without a phone so that's why I have not sent it back. The phone functions as to be expected but seems like Samung is cutting corners on their glass if the screen comes already scratched.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Debra, Social Commerce, August 1, 2023
Greetings Tsc6397,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have no fear, the armor aluminum frame, the Gorilla Glass Victus 2 display, and its water resistant IP68 rating (Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use) make the Galaxy S23 Ultra a durable device. We also have offer Samsung Care+ that can be added to your eligible devices to extend physical damage coverage to protect your investment. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Please do not hesitate to contact Samsung Support if you have any additional feedback to share with us, if you have any questions, or if you would like any help troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have no fear, the armor aluminum frame, the Gorilla Glass Victus 2 display, and its water resistant IP68 rating (Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use) make the Galaxy S23 Ultra a durable device. We also have offer Samsung Care+ that can be added to your eligible devices to extend physical damage coverage to protect your investment. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Please do not hesitate to contact Samsung Support if you have any additional feedback to share with us, if you have any questions, or if you would like any help troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing camera, super fast, stylus is excellent
on August 7, 2023
Posted by: grantw
from Illinois
Expertise:Expert
Got this 2 weeks ago after I shattered my s21 regular. This is for sure an upgrade. I was worried about it being too big but I got used to it in a day. I am a student I use my S pen daily. The camera is the best in industry and I cant wait to use that feature more. I have been a samsung user since the galaxy s3 and this is the best so far!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung
on August 11, 2023
Posted by: Tera
from Florida
Expertise:Beginner
I bought one for me and one for my sister. We both love them. Still learning everything on it, but it's exciting!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE the S23 Ultra - great decision to purchase
on August 14, 2023
Posted by: Texasgal
from Texas
Expertise:Intermediate
I just received this Galaxy S23 Ultra after having a S21 Ultra for a couple of years. WOW...what a difference. I LOVE this phone. Transfer of data was seamless, screen is super clear/bright even after putting a screen protector on phone. Fingerprint unlock is still just as bad as last phone but that is not an issue. I traded mainly because my camera on the old phone kept putting streaks on my photos. The new phone camera specs are 10 x better so that should improve.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 14, 2023
Posted by: Chrissy
I bought this 2 weeks ago, and am very happy with the speed, view, weight, it's great
Written by a customer while visiting Samsung US
Customer Rating
4
Threat features and super fast BUT
on August 22, 2023
Posted by: Ajl323
from New York, NY
Expertise:Expert
I've gotten SIM card errors so many times it's kind of annoying. Even after exchanging the phone AND SIM card swap. I don't know what to do anymore. Only reason 1 star got knocked off.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Camera is nice
on August 23, 2023
Posted by: Sk261
from Florida
Not happy with the phone. Problem 1 is I live in Florida and carry the phone in my pocket and the moisture detection sensor keeps telling me moisture detected and will not allow me to charge the phone. Had to buy a case that covered the charging port and now people have a hard time hearing me talk on the phone.
Problem 2 is sending pictures in text messages they take forever to go through if they go through at all.
Problem 3 even though I have a pass code to open my phone carrying the phone in my pocket the phone will open on its own and start dialing numbers.
4th is if someone is calling you while moving it will only ring once and stop ringing
Problem 2 is sending pictures in text messages they take forever to go through if they go through at all.
Problem 3 even though I have a pass code to open my phone carrying the phone in my pocket the phone will open on its own and start dialing numbers.
4th is if someone is calling you while moving it will only ring once and stop ringing
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Debra, Social Commerce, August 25, 2023
Hey Sk261,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. "Keep your Galaxy device at its normal operating temperature" is a great guide that may help you keep your device at its optimal operating temperature. Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port. "Moisture in water-resistant Samsung phone or tablet's charging port" is another article that will help you troubleshoot your device so be sure to check that out when you can. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. "Messages on Samsung phone are slow, do not send, or cannot be received" will help you troubleshoot what might be occurring with your text messages. I have linked it below for your convenience. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your device has been updated with the most current version of software. I have also included that link below for you. If you would like additional assistance after reviewing the provided resources, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001449/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. "Keep your Galaxy device at its normal operating temperature" is a great guide that may help you keep your device at its optimal operating temperature. Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port. "Moisture in water-resistant Samsung phone or tablet's charging port" is another article that will help you troubleshoot your device so be sure to check that out when you can. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. "Messages on Samsung phone are slow, do not send, or cannot be received" will help you troubleshoot what might be occurring with your text messages. I have linked it below for your convenience. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your device has been updated with the most current version of software. I have also included that link below for you. If you would like additional assistance after reviewing the provided resources, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001449/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US