Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Green
Average customer rating
4.3
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
57
4 Stars
11
3 Stars
3
2 Stars
4
1 Star
7
82%of customers recommend this product.
(
41 out of
50)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Green
Customer Rating
1
Back is made out of glass
on September 25, 2023
Posted by: Jenn
from Akron, ohio
Expertise:Intermediate
I bought my phone as soon as it was released. I have no issues with the phone. However, I have no idea why anyone would make the back out of glass...? I now have a phone with a shattered back.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, September 26, 2023
Hi Jenn,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your pocket, to dropping your phone and shattering the screen. Talk about the ultimate peace of mind when it comes to protecting your investments! Our partners at UbreakIfix are also on standby to assist you with your repair needs! If you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your pocket, to dropping your phone and shattering the screen. Talk about the ultimate peace of mind when it comes to protecting your investments! Our partners at UbreakIfix are also on standby to assist you with your repair needs! If you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
Not the best
on June 25, 2023
Posted by: Joguill00
from Houston
Expertise:Intermediate
The phone is decent. It is not like the note 20 ultra where the screen wraps around the edges. It is similar to the cheaper phones with a bezel very sad for a top of the line phone. If you have the note 20 ultra 5g then i recommend keeping it until something better comes out. Also no micro sd card slot big issue.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 27, 2023
Hey there Joguill00, we appreciate your feedback on your Samsung Galaxy S23 Ultra. We understanding to feel as though you are getting value in your device. We would be more than happy to help you with any difficulty you are experiencing. With regards to the storage capacity of your device, while we have discontinued the usage of a micro SD card for storage expansion, you can make use of digital storage expansion options availbable. We have provided a link to the Samsung Support Team if you would like assistance with options and set up of your additional storage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded from iPhone 13 Pro Max! To
on August 6, 2023
Posted by: Ayoooo77
Expertise:Expert
So far this phone been the best ! Thought ppl were going to far with the "best phone" thing. But I decided to try it anyways. Been a really great phone !! Beautiful pictures, extremely fast & battery is excellent. One thing I'm frustrated about is finding a glass screen protector that truly works with it I have bought so many and it is hard to touch the screen without it lagging. Like of course no one wants to crack an expensive phone. Besides that I have no issues and I've seen ppl have said it is heavy but to me it isn't. Maybe being use to iPhone but yeah the phone isn't all that heavy. Bought beautiful cases for it already hopefully to get a good screen protector soon! Definitely worth buying :) Also I use to be a Samsung fan since s3 until I got the iPhone XR :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best galaxy yet!
on April 12, 2023
Posted by: KkGalaxy
Expertise:Intermediate
I pre-ordered this phone and received it on February 15th. I've been using it daily since then and wow is this phone something!
For reference I've had Galaxy phones consistently since the s7 edge. I've always loved the operating system, customization abilities and the cameras. This phone is no exception and in my opinion is the best galaxy phone to date.
The battery life is amazing - I've taken it on long days of hiking and snowboarding while taking pictures and streaming music, and the battery has yet to go under 20%.
The camera and it's various settings are amazing and great for someone like me who dabbles in all kinds of photography from portraits, landscapes and wildlife shots. I've had no issues with the 200mp setting or the pro settings -all my photos have come out looking amazing and capture true to life photos.
My phone has never gotten warm even under heavy usage while charging simultaneously. I've had no bugs or errors or anything unexpected. It operates perfectly.
If you want the most capable phone for everything from streaming music and videos to professional looking photos -all on a phone that has a beastly battery and seamless operation- this is the one.
For reference I've had Galaxy phones consistently since the s7 edge. I've always loved the operating system, customization abilities and the cameras. This phone is no exception and in my opinion is the best galaxy phone to date.
The battery life is amazing - I've taken it on long days of hiking and snowboarding while taking pictures and streaming music, and the battery has yet to go under 20%.
The camera and it's various settings are amazing and great for someone like me who dabbles in all kinds of photography from portraits, landscapes and wildlife shots. I've had no issues with the 200mp setting or the pro settings -all my photos have come out looking amazing and capture true to life photos.
My phone has never gotten warm even under heavy usage while charging simultaneously. I've had no bugs or errors or anything unexpected. It operates perfectly.
If you want the most capable phone for everything from streaming music and videos to professional looking photos -all on a phone that has a beastly battery and seamless operation- this is the one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
From apple to android and I am happy
on April 15, 2023
Posted by: brookGod
from Jersey city
Expertise:Beginner
Came to androids from apple today and I've been a loyal fan to iPhone for years . I got tired of the same Ole screen so I decided to do an experiment and try the new S23 out . So far I love it , everything feels new and alien, that's what's making the phone outstanding for me. Will I go back to iPhone? I will never know. So far I am loving this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Irreconcilable Differences
on November 25, 2023
Posted by: Matt G
Expertise:Expert
The biometrics are so bad on the S23 Ultra. I refuse to accept the continuous frustration.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, November 27, 2023
Hi there Matt,
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. Check out, "Samsung phone is not recognizing fingerprints" for some great troubleshooting steps to help resolve what you might be experiencing with your device. Without knowing more details about what you are actually experiencing with your biometrics on your Galaxy S23 Ultra, I recommend reaching out to Samsung Support at your earliest convenience for further assistance and/or troubleshooting. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. Check out, "Samsung phone is not recognizing fingerprints" for some great troubleshooting steps to help resolve what you might be experiencing with your device. Without knowing more details about what you are actually experiencing with your biometrics on your Galaxy S23 Ultra, I recommend reaching out to Samsung Support at your earliest convenience for further assistance and/or troubleshooting. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone in ever way.
on April 13, 2023
Posted by: Dwaltus
from OK
Expertise:Intermediate
The S23 Ultra is a fantastic phone. I have had it now since February. There is not one thing that I can find fault with. My last phone was S21 ultra and this has been a nice update to that great phone. I like having the S pin docked in the phone, not like the s21 that had to be docked in a phone case. The pin works great and comes in very handy. My granddaughter has IOS 13 pro and this blows that phone out of the water in every area. The cameras are pretty equal until you factor in the zoom on the S23 ultra then her camera doesnt come close. This phone is very stable and has never had any problems like freezing up droping calls or loosing Wi Fi connections. It is very smooth and fast. I love the flat ends. I can stand the phone on end and take group pictures. The phone intigrates flawlessly with my galaxy watch 5. When taking group pictures you can view and shoot the picture from the watch. No more running back to get in the picture, that is a very welcomed feature. The flip case I got with the phone also is very handy with the small window that shows notifications. The new green color is also a very soothing and nice color. I feel the camera picture quality could be improved but it does take better photos than any other Galaxy phone I have owned.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Touch screen sucks
on May 1, 2023
Posted by: Kososs
from Florida
Expertise:Expert
Touch screen is sucks. My previous s10 has way better respond and didn't freak me out like this one. Doesn't worth this higher price at all. S23 plus bet better option overall.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 4, 2023
Hello Kososs, we love hearing your thoughts on your Samsung Galaxy S23 Ultra. We understand the desire to have your device respond with ease when you are using it. We have included a link below to help you adjust the touch sensitivity settings for your device. If that does not solve your difficulty, we have also included al link to the Samsung Support Team for additional troubleshooting assistance or to help review the warranty of your device. We appreciate you being a Samsung customer. -Elizabeth
Touch Sensitivity Settings
https://www.samsung.com/us/support/troubleshooting/TSG01213974/
Samsung Support
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Samsung Community
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Facebook
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Twitter
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Touch Sensitivity Settings
https://www.samsung.com/us/support/troubleshooting/TSG01213974/
Samsung Support
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Samsung Community
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Samsung Warranty
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Written by a customer while visiting Samsung US