Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Green
Average customer rating
4.3
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
57
4 Stars
11
3 Stars
3
2 Stars
4
1 Star
7
82%of customers recommend this product.
(
41 out of
50)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Green
Customer Rating
4
Starts out great but losses joy
on May 6, 2023
Posted by: Kekaha girl
from Boston
Expertise:Intermediate
Love the phone, camera is okay (I use a digital camera if I want a great photo), I mourn the loss of my headphone jack (nothing like trying to listen to a audio book on a crowded plane without it!), and really am confused by no SD slot. I mean you give us a great camera but no SD slot to do quick transfer!
Features
3
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible pictures in different lighting conditions
on April 20, 2023
Posted by: Shiro
from Wildwood NJ
Expertise:Expert
It is sad to see this phone taking such horrible pictures in little difficult lighting conditions. See the samples I've attached. The nice pictures are taken with my wifes iphone 13 pro, the bad ones are taken with my samsung s23 ultra.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, April 21, 2023
Hello Shiro... Thank you for your thoughts on the Samsung Galaxy S23 Ultra. All opinions are valuable as we continue to bring our consumers the best in design and functionality. I've attached some links that should help you focus your camera to achieve the perfect shot. Along with that, some videos from our YouTube channel that highlight the incredible features of your new camera. Furthermore, the short film 'Behold', by the legendary director, Sir Ridley Scott. It was actually filmed with a Samsung Galaxy S23 Ultra! Feel free to reach out to Samsung Support if we can be of any additional assistance. Thank you for being a valued customer. -Bethany
Use Portrait mode or Live Focus on your Galaxy phone
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Switch between 50 and 200 megapixels on your Galaxy S23 Ultra camera | Samsung US
Issues with Camera app on Samsung phone or tablet
Camera modes and settings on Galaxy phones and tablets
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
Galaxy S23 Ultra: 'Behold' by Sir Ridley Scott – Filmed #withGalaxy | Samsung - YouTube
smsng.us/Samsung-Support
Use Portrait mode or Live Focus on your Galaxy phone
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Switch between 50 and 200 megapixels on your Galaxy S23 Ultra camera | Samsung US
Issues with Camera app on Samsung phone or tablet
Camera modes and settings on Galaxy phones and tablets
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
Galaxy S23 Ultra: 'Behold' by Sir Ridley Scott – Filmed #withGalaxy | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Unexpected Disappointment
on March 16, 2023
Posted by: RandomPhoneGuy90
from Huntington WV
Expertise:Intermediate
I really wanted to like this phone. There is just so much that this phone could have been and they missed it. Let's start off with the reason I bought this phone. I got it mainly to run emulators on. As good as the snapdragon gen 2 processor is. The 8gb of ram in the 256gb model. Is holding this phone back. It's 2023 and we are still limited to 8gb of ram in a flagship phone. The screen is pretty good. It's responsive and smooth. The finger print reader is good. The brightness and details are good. However the curved screen is not a good idea. It's very difficult to make a good screen protector to protect the screen. I don't care how durable the screen is. You don't want to take any chances with this kind of investment. Screen replacements are near impossible and not worth it. The camera is another story. 200MP main camera and the photos come out that bad? Blurry,pixelated, grainy. Sene optimization is the worst. You can't even take a real picture of what you are trying to take a picture of. Like its replacing your picture with a fake picture. Kinda hard to describe. I enjoy the s pen. It is pretty close to feeling like you are writing for real. I usually run the brightness pretty low when I'm inside. Even so, I struggle to get 24h out of a full charge. Of course I'm multi tasking quite a bit throughout the day on it. It's pretty comfortable in the hand. Goes in and out of your pocket easily. It's got some heft to it. Kinda like a small sleek brick. Almost feels like you are holding a hand warmer at times. Got to question the life and safety of the battery. With all of this said. The biggest thing is trying to justify the value. The fact you are spending all that money on a flagship phone that is not very durable and difficult to fully protect for years to come.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
1
Response from Samsung USBy Debra, Social & Commerce, March 16, 2023
Hey there RandomPhoneGuy90, thank you for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your transparency as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Samsung Galaxy S23 Ultra is offered in the following internal storage options: 256GB, 512GB, and 1TB with an 8GB RAM or a 12GB RAM. The Galaxy S23 Ultra is equipped with 5 cameras: a 12MP Selfie Camera, a 12MP Ultra-Wide Camera, a 200MP Wide-angle Camera, a 10MP Telephoto Camera with 10x Optical Zoom and a second 10MP telephoto camera for 3x optical zoom. Low light selfies are AI enhanced for crisp detail and accurate color. Depth mapping enables faster focusing for selfies. And portraits at night are clearly defined thanks to AI-detected depth analysis. You have the option to allow your camera to determine the ideal mode for your pictures or you can choose from several shooting modes. From Camera, swipe the screen right and left to change shooting modes. * Portrait: Adjust the background of your shots for portrait photos. * Photo: Allow the camera to determine the ideal settings for pictures. * Video: Allow the camera to determine the ideal settings for videos. * More: Choose other available shooting modes. Tap Add to drag modes into or out of the shooting modes tray at the bottom of the Camera screen. * Expert RAW: Download the Expert RAW shooting mode. * Pro: Manually adjust the ISO sensitivity, exposure value, white balance, and color tone while taking pictures. * Pro video: Manually adjust the ISO sensitivity, exposure value, white balance, and color tone while recording videos. * Single take: Capture multiple pictures and video clips from different angles. * Panorama: Create a linear image by taking pictures in either a horizontal or vertical direction. * Night: Use this to take photos in low-light conditions, without using the flash. * Food: Take pictures that emphasize the vivid colors of food. * Super slow-mo: Record videos at an extremely high frame rate for viewing in high quality slow motion. You can play a specific section of each video in slow motion after recording it. * Slow motion: Record videos at a high frame rate for viewing in slow motion. * Hyperlapse: Create a time lapse video by recording at various frame rates. The frame rate is adjusted depending on the scene being recorded and the movement of the device. * Portrait video: Adjust the background of your shots for portrait videos. * Director's view: Access advanced features such as lock onto a subject in view, change between different rear camera lenses, and more. For your convenience I have included a link containing your device manual to help you get to know your device's features and settings. The S23 Ultra's intelligent 5000mAh (typical) battery saves power for go time, so you can game and stream into the night with up to 26 hours of video playback. The armor aluminum frame, the Gorilla Glass Victus 2 display, and its water resistant IP68 rating (Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use) make the Galaxy S23 Ultra a durable device. Did you know that we also offer Samsung Care+ that can be added to eligible devices that would extend an umbrella of physical protection to your investments? It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink onto your speakers, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Of course, we do strongly recommend protecting your investment by adding a screen protector and a case. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Check out the Samsung article titled, "Keep your Galaxy device at its normal operating temperature" for some great information about keeping your device at its normal operating temperature. If you would like any additional assistance, please feel free to reach out to Samsung Support when you have some free time. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Samsung-Care-Plus smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
1
Unhappy
on July 25, 2023
Posted by: Mary
from Gretna, LA
This phone has brought me only grief. I really think it is in the process of shutting down altogether. I am unable to send or receive text messages or emails. The only part still working is the phone itself. I am unable to download apps which my bank is requiring me to do. Google play store won't permit me to update any of my apps. The bank app is critical. The games a person can get along without. I need the bank app.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, July 26, 2023
Hi there Mary,
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. When you have the available time in your schedule, please take a look at the article titled, "Messages on Samsung phone are slow, do not send, or cannot be received" for some quick troubleshooting steps that you can take to help resolve what you have been experiencing with your device. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your device is up to date. Please feel free to reach out to Samsung Support after reviewing the provided resources if you would like further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01203575/
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. When you have the available time in your schedule, please take a look at the article titled, "Messages on Samsung phone are slow, do not send, or cannot be received" for some quick troubleshooting steps that you can take to help resolve what you have been experiencing with your device. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your device is up to date. Please feel free to reach out to Samsung Support after reviewing the provided resources if you would like further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01203575/
Written by a customer while visiting Samsung US
Customer Rating
1
Don't Purchase Any <censored> Products Again!
on October 20, 2023
Posted by: Hrothgar
Expertise:Expert
The screen on this phone has gone bad twice now. It develops major flickering issues. The first repair was covered under the warranty. The screen developed the same exact problem a second time and now they want to charge me <censored> for repairs. This is the last <censored> product I will ever purchase!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 23, 2023
Howdy Hrothgar,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, spilling your drink into the speakers, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! Please do not hesitate to reach out to Samsung Support if you would like any additional assistance or if you would like to share any other feedback with us. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, spilling your drink into the speakers, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! Please do not hesitate to reach out to Samsung Support if you would like any additional assistance or if you would like to share any other feedback with us. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Good
on July 17, 2023
Posted by: Anonymous
Expertise:Beginner
My phone good condition I need the Samsung s 23 ultra
I would recommend this to a friend!
Features
5
Performance
4
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Game changer
on March 9, 2023
Posted by: Gyamane
from Taos nm
Expertise:Expert
I bought this with the hope that it could replace my bulky camera gear and for the most part it does! So great not having to lug a whole backpack's worth of gear around. The only area that needs improvement is bokeh - you just can't get a natural looking bokeh with phones yet and so I cannot give up my mirrorless system yet.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
great,
on March 24, 2023
Posted by: webba
I bought this phone a year ago. Its been great. But lately it's been very slow. And I dropped my phone when the cover was off.
Written by a customer while visiting Samsung US