Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Average customer rating
3.6
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
57
4 Stars
16
3 Stars
6
2 Stars
18
1 Star
22
64%of customers recommend this product.
(
61 out of
95)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Customer Rating
4
Amazing Phone
on April 9, 2022
Posted by: LeAnn39
from North Wilkesboro, NC
Expertise:Intermediate
I have been completely satisfied with my S21 FE 5G! It is a great telephone with amazing camera quality and a wide variety of features. I have had my telephone for about a month and I still keep finding things that I didn't realize that I had! This is my first Samsung and I have certainly found the quality and quantity in this product that one looks for when making a purchase. I will certianly go to Samsung for any future telephone needs and wants.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone bad battery
on April 11, 2022
Posted by: DominoEffect
from Lexington,Ky
Expertise:Intermediate
[This review was collected as part of a promotion.] I love my phone and all it's features like the best phone I've ever had.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and reliable
on April 11, 2022
Posted by: Nuno
from West Orange, NJ
Expertise:Expert
[This review was collected as part of a promotion.] I really like this phone. It's extremely fast and reliable.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Surprisingly Amazing!
on April 11, 2022
Posted by: abbas30
from Las Vegas
[This review was collected as part of a promotion.] I have been using this phone for over a month now, and I it is now the best phone I have owned! For the price, it is one of the finest phones out there with amazing features and camera. The only problem I have is there is no SD card slot. Please Samsung, bring back the SD card.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent deal
on April 12, 2022
Posted by: Ruthie
from Georgia
Expertise:Intermediate
[This review was collected as part of a promotion.] I originally wanted to buy an S21 but the S21 FE was way more budget friendly. For the price it's an excellent phone, and can definitely hold up against the mainline S21 series. Occasionally closes out of apps, but not enough to be a huge issue (yet) so not a perfect score. Very respectable battery life and camera quality.
I would recommend this to a friend!
Features
5
Performance
3
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 12, 2022
Posted by: Rhon24266
from Lebanon Va
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had this phone for 2 months. It has good cameras, updates regularly, fast operations, plenty on storage for my usage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not much better
on April 12, 2022
Posted by: Malissa0218
from Ohio
Expertise:Expert
[This review was collected as part of a promotion.] The only thing different between this and my S9+ is I can use fingerprint on the screen to unlock.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 13, 2022
Hi Malissa0218,
Thank you for reaching out and for purchasing the Samsung Galaxy S21 FE. We are saddened to hear that this did not meet your expectations. I understand how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your phone to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144399777
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out and for purchasing the Samsung Galaxy S21 FE. We are saddened to hear that this did not meet your expectations. I understand how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your phone to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144399777
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great Buy
on April 12, 2022
Posted by: Kshadowguard
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone last month after my LG stopped working. I was originally trying to get the A23 but when I saw this phone I decided might as well. It takes great photos, it has amazing storage. It was also an easy setup and it was totally worth it. And the purple is so pretty
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US