Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Average customer rating
3.6
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
57
4 Stars
16
3 Stars
6
2 Stars
18
1 Star
22
64%of customers recommend this product.
(
61 out of
95)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Customer Rating
4
Good phone
on October 2, 2022
Posted by: ceecii
from Westland MI
Expertise:Beginner
[This review was collected as part of a promotion.] I got this phone a few days ago and so far it's been an amazing upgrade from my LG Stylo 5+. My only complaint would be that this phone heats up a lot and the battery doesn't last too long. But you just have to use the battery saver to fix that problem.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst smartphone I have ever had
on September 22, 2022
Posted by: Pymmot
from New Jersey
Expertise:Intermediate
I guess my first Nokia phone I got more than 20 years ago was worse.
Samsung needs to stop trying to make an iPhone clone. If I wanted an iPhone I would have bought an iPhone.
If you are doing something on the phone when somebody calls you the call disappears in the background and there apparently is no way to get it back so you can pick up. It's a phone and it fails the most basic operation.
It must take a really special talent to design a phone on which you cannot answer phone calls.
Samsung needs to stop trying to make an iPhone clone. If I wanted an iPhone I would have bought an iPhone.
If you are doing something on the phone when somebody calls you the call disappears in the background and there apparently is no way to get it back so you can pick up. It's a phone and it fails the most basic operation.
It must take a really special talent to design a phone on which you cannot answer phone calls.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 26, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S21 FE 5G. We value all critiques as we continue to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. It sounds as if your device is still under warranty, so I've attached the link to Samsung's Warranty department below, please reach out to them for assistance. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
We appreciate you taking the time to review the Samsung Galaxy S21 FE 5G. We value all critiques as we continue to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. It sounds as if your device is still under warranty, so I've attached the link to Samsung's Warranty department below, please reach out to them for assistance. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible Glass Screen very flimsy
on September 20, 2022
Posted by: Bobby
from Florida
Expertise:Intermediate
I have had this galaxy s21 ultra 5g for nearly a year and I have had the screen replaced 4 times. Only one of these times can be viewed as my fault. Twice now the phone screen has cracked from mild pressure in my pocket. With a case! This phones glass screen is not impressive in any way. It is so bad I almost caved and switched to iphone...
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 22, 2022
Hi Bobby,
We appreciate you taking the time to review the Samsung Galaxy S21 FE 5G. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. They offer Device Protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to Same-day Cracked Screen Repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S21 FE 5G. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. They offer Device Protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to Same-day Cracked Screen Repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
I love the phone but keep saying no SIM card!
on August 31, 2022
Posted by: Mar94
from New Jersey
Expertise:Intermediate
I love the phone but it keep saying no SIM card dedicated even though it's there! And every once in a while it keep saying emergency calls only and i have to restart the phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, September 1, 2022
Hi Mar94,
Thank you for taking the time to review the Samsung Galaxy S21 FE 5G. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. We are thrilled you love your phone! If you need any assistance, please reach out to Samsung Support for assistance. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S21 FE 5G. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. We are thrilled you love your phone! If you need any assistance, please reach out to Samsung Support for assistance. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
It worked great....for a few months...
on August 25, 2022
Posted by: nda227
from Parlin, NJ
Expertise:Expert
Do you want to remove your SIM card and replace it three times a day to get your phone to work? Then this is the phone for you! I am in no way happy with this purchase. I wouldn't recommend anyone buy it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 26, 2022
Hello. We appreciate you taking the time to review the Samsung Galaxy S21 FE 5G. We value all feedback as we strive to innovate and improve on the design and functionality of our products. It sounds as if your device is still under warranty, so I’ve attached the link to Samsung’s Warranty department below. Please reach out to them for further assistance. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
A Solid Phone
on August 25, 2022
Posted by: Babbo
from Cleveland, OH
Expertise:Expert
This phone has exceeded my expectations. The camera quality, display, performance and ease of use are all great. I've had no issues with overheating or random freezes. My biggest con is the price. It is more expensive than some comparable Android phones from other brands.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
It stopped being able to detect the SIM card
on August 20, 2022
Posted by: liljax
from Oceanside, CA
Expertise:Expert
At 16 months old it stopped being able to detect the sim card, of course right after the warranty expired!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 23, 2022
Hello. We appreciate you taking time to review the Samsung Galaxy S21 FE 5G. We value all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached the link to Samsung Support below. Please reach out to them for assistance concerning your sim card. Thank you for being a valuable customer. –Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on July 29, 2022
Posted by: Toyia
from Milwaukee, WI
Expertise:Expert
I love love love my phone!!!!, the pictures are amazing, the AR emoji is amazing as well!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US