Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Average customer rating
3.6
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
57
4 Stars
16
3 Stars
6
2 Stars
18
1 Star
22
64%of customers recommend this product.
(
61 out of
95)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Customer Rating
5
Great phone
on May 19, 2023
Posted by: jmscott517
Love this phone, upgraded from Samsung A13 and this unit is much faster. Only drawback seems to be the battery, does not last as long as I would expect a phone of this caliber to deliver.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and very fast.
on May 29, 2023
Posted by: Fisherman
Bought 2 weeks ago and I'm very satisfied. Would recommend to anyone.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 29, 2023
Posted by: Yadagoy
I'm very happy with this phone. It is fast, not too big, the screen is beautiful to look at, and the Samsung UI has a lot of features that I like (this is my first Samsung smart phone). It has won me over to the Samsung brand. I now also own a Galaxy tablet and smartwatch.
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on July 5, 2023
Posted by: GaryD
from Pa
Expertise:Intermediate
Great phone but the battery could be bigger..............
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy Social Commerce, December 5, 2024
We appreciate you taking the time to reach out to us, Gary. Your feedback is crucial as we continue to make improvements. We see that you reached out to share your feedback on the Galaxy S21 FE. The S21 FE features 120Hz display technology, which delivers a super-smooth scrolling experience. Its optimized refresh rate and fast touch response provide seamless visuals for both work and play. Additionally, the Galaxy S21 FE is equipped with a robust 4,500 mAh battery, designed to offer all-day power. This substantial battery capacity allows you to enjoy various activities without worrying about running out of battery. Whether you're streaming videos, playing games, or using multiple apps simultaneously, the S21 FE's battery is built to support your lifestyle. If you are experiencing shortened battery life, the first thing to do is to check and make sure that you are running the latest software update available. Check out the links attached for additional options that should help you increase your phone's battery life. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
I love front camera
on February 19, 2022
Posted by: Walle23
from Atlanta, GA
Expertise:Intermediate
I bought this phone a month ago, I believe so, I just love it so much, it's better than s20 fe
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and Smooth
on March 6, 2022
Posted by: Dewey
Expertise:Intermediate
Love this phone. It has a great amount of excellent features (everything from Dex to the 120Hz screen, and much more)! The one thing I wish Samsung still offered would be an expandable memory slot. Otherwise, this phone is an excellent value for the price.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
So so
on March 7, 2022
Posted by: KimD
from Nashville, Tn
Expertise:Expert
I'm not a fan. Camera kept failing when trying to use it. Screen freezes once in a while. Pictures are OK but not spectacular. Would like to trade it in
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
It's a meh phone.
on March 17, 2022
Posted by: Zach
from Ohio
Expertise:Intermediate
This phone is awful. I truly regret getting this phone. On many levels.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Zach,
Thank you for sharing your experience with us. We are saddened to hear that this did not live up to your expectations. I know how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S21 FE to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144427280
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US