Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Average customer rating
3.6
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
57
4 Stars
16
3 Stars
6
2 Stars
18
1 Star
22
64%of customers recommend this product.
(
61 out of
95)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Customer Rating
1
Dumb phone
on January 26, 2022
Posted by: Luve
from Atlanta
Expertise:Intermediate
I have s21. It is really slow and freezing sometimes. I don't expect this from this galaxy s21.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible reception, wifi calling is useless
on January 24, 2022
Posted by: Eric
from peoria illinois
Expertise:Intermediate
This phone shows connected to 5G, can't make calls or even open up web pages on 5G. It suggests to me use WIFI calling, that makes everything worse, doesn't drop a call but i can't hear the other person or they can't hear me. I can be in any major city and everyone around me with the same carrier will have great reception on their devices, not mine. I have bought mainly samsung phones for 14 or 15 years. This is by far the worst.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Worst smartphone I have ever had
on September 22, 2022
Posted by: Pymmot
from New Jersey
Expertise:Intermediate
I guess my first Nokia phone I got more than 20 years ago was worse.
Samsung needs to stop trying to make an iPhone clone. If I wanted an iPhone I would have bought an iPhone.
If you are doing something on the phone when somebody calls you the call disappears in the background and there apparently is no way to get it back so you can pick up. It's a phone and it fails the most basic operation.
It must take a really special talent to design a phone on which you cannot answer phone calls.
Samsung needs to stop trying to make an iPhone clone. If I wanted an iPhone I would have bought an iPhone.
If you are doing something on the phone when somebody calls you the call disappears in the background and there apparently is no way to get it back so you can pick up. It's a phone and it fails the most basic operation.
It must take a really special talent to design a phone on which you cannot answer phone calls.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 26, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S21 FE 5G. We value all critiques as we continue to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. It sounds as if your device is still under warranty, so I've attached the link to Samsung's Warranty department below, please reach out to them for assistance. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
We appreciate you taking the time to review the Samsung Galaxy S21 FE 5G. We value all critiques as we continue to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. It sounds as if your device is still under warranty, so I've attached the link to Samsung's Warranty department below, please reach out to them for assistance. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent value!
on January 26, 2022
Posted by: Oldtechi
from Marion Iowa
Expertise:Intermediate
Had the S22 FE for three weeks now. This is close to the S21 Ultra! The S21 Ultra has better cameras but the S21 FE cameras get the job done! As far as screen. Processor, battery, sound it's a Flagship phone! I think anyone would be happy with this phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung health not compatible
on March 28, 2022
Posted by: JJin LA
from LA, California
Expertise:Intermediate
Very Disappointing that samsung health is not compatible
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S21 FE 5G. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Manage apps on your phone https://www.samsung.com/us/support/answer/ANS00078952/
Check for a software update on your phone
https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone
https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378670
Have a great day.
^Charles
Manage apps on your phone https://www.samsung.com/us/support/answer/ANS00078952/
Check for a software update on your phone
https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone
https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378670
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for the price
on May 29, 2023
Posted by: Hellzombiex
from Virginia Beach, VA
Expertise:Intermediate
I bought this phone a little over a month ago, so far it hasn't disappointed me yet. Yes it's an older phone, but it's a lot cheaper than the newer phones and still can run as fast as well. It has a stylish design if you are minimalist person. I enjoy the phone and will for a couple of years.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for the money
on June 5, 2023
Posted by: Billy1964
from Calhoun, Georgia
Expertise:Intermediate
I bought this phone last year and is still a beast I love the features the fast processor and the cameras are very good
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great value
on April 29, 2022
Posted by: Cocoiswhite
from Beaverton, OR
Expertise:Expert
I bought this phone a month ago. My previous phone was S10e. Definitely an upgrade in almost every category. Before I purchased this phone I did my research on various phones and came to a conclusion that this is the one for me. Many people complained about the plastic back but honestly how many people use their phone as it is without a case anyway so the plastic finish didn't bother me at all as Samsung did it to keep the cost down.
the resolution is full HD and looks crisp and vivid.
the refresh rate is 120Hz. so when you scroll up and down it's much smoother than 60Hz.
it will drain your battery faster though but you can go to Display settings and change it to 60Hz if you want.
the refresh rate is 120Hz. so when you scroll up and down it's much smoother than 60Hz.
it will drain your battery faster though but you can go to Display settings and change it to 60Hz if you want.
On my S10e the scanner was a side-mounted button and it worked great. I was a little worried about the on-screen fingerprint scan at first but it works well too.
I recommend you to pay a little more and get a 256g version because this device doesn't come with an expansion slot for more memory and the 256g version has 8GB RAM vs 6GB in the 128g version. So it's better for multitasking.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US