Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Average customer rating
3.6
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
57
4 Stars
16
3 Stars
6
2 Stars
18
1 Star
22
64%of customers recommend this product.
(
61 out of
95)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Customer Rating
1
Piece of junk, turning into another apple product.
on April 24, 2022
Posted by: Thisphonesucks
Expertise:Intermediate
I bought this like a month ago after having to trade in my s10e and s9 because the s10e doesnt support 5g and I couldn't make calls. Like that phone a lot. But anyway this phone does everything that does but within a month had bad pixels on the right side of the screen. Not worth the money with the bad quality control. I am now on my s8 because they took my other 2 phones as a trade in. And had to send that back for repair. Plus no more headphone jack or sd slot so if you take a lot of pictures gotta pay onedrive every month to store them in a lousy cloud. But took nice pictures
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Charles, Samsung Care, April 25, 2022
Hi. We apologize for your experience with the Galaxy S21 FE 5G. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review. To use your regular headset with the device, you need to use a USB Type-C to 3.5mm adapter. For additional storage, you can use external storage as an option.
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
DUO Plus USB Type-C Flash Drive
https://www.samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144437602
Have a great day.
^Charles
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
DUO Plus USB Type-C Flash Drive
https://www.samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144437602
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Very Happy with this Device
on October 6, 2022
Posted by: ZeroXMRK
from Citrus Heights, Ca
Expertise:Expert
[This review was collected as part of a promotion.] I absolutely love this phone. It works great, it seems to me that it's gonna stay working for long time, software and hardware wise. The only things I dislike are the screen fingerprint scanner. It doesn't seem to work 100% of the time. The other thing, which is my biggest dislike, is that it doesn't have an Iris Scanner like the Galaxy S9 did. I think that was the honestly the BEST feature. It worked 100% of the time, in daylight or the dark. I wear gloves, masks and other headgear for work, so being able to hold the phone up to my eye to unlock it was amazing.
Other than those 2 things, the S21 battery is pretty good, it lasts me a full day even with continuous use. Though sometimes it does die very quickly and I won't even be using it, which is an every now and then thing. The waterproofing has held up 100%, and I use this thing in the water a lot. I also wash it everyday with soap and cold water. The cameras are excellent and the quality of the screen and the pictures are stunning. Pictures can be blown up on bigger screens and still be crystal clear. I love this phone. I'm glad I pre-ordered it.
Other than those 2 things, the S21 battery is pretty good, it lasts me a full day even with continuous use. Though sometimes it does die very quickly and I won't even be using it, which is an every now and then thing. The waterproofing has held up 100%, and I use this thing in the water a lot. I also wash it everyday with soap and cold water. The cameras are excellent and the quality of the screen and the pictures are stunning. Pictures can be blown up on bigger screens and still be crystal clear. I love this phone. I'm glad I pre-ordered it.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Phone!!
on February 2, 2022
Posted by: RedRoeder
from Santa Barbara, CA
Expertise:Intermediate
I absolutely love the S21 FE! I could go on and on about the many features, but the battery is what should be in the spotlight. I've never had a phone that I can take off the charger before going to bed, wake up and go all day without ever needing to plug-in. It just keeps going and going..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, fast and full of features
on May 6, 2022
Posted by: Gorichb
from Lake Ozarks Missouri
Expertise:Intermediate
Going on a couple months now and completely satisfied so far. This is my 5th galaxy phone and they keep getting better. The phone responds quick and has all the latest features. The camera is one of the best I have seen by far and is equal too if not better than my wife's iPhone. Excellent phone so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Cameras are amazing
on April 20, 2022
Posted by: Wrong Way Ronnie
from Orange County,. Cali
I've had mine for 3 weeks and well needless to say Im writing this review on my new pixel 6 that I received yesterday.Kinda seems like they put little to no effort into the S21,drops calls all the time, doesn't stay connected to wifi, takes forever to connect to ring door bell, all 3 buttons are on the opposite side now, no power button anymore, kinda bulky w/ a case on, resolution not as good and the sound adjustments/eq are as week as it gets..IDK I guess I just expected it to be an upgrade but was quite the opposite. Not to mention its kinda ugly Wrong Way
Written by a customer while visiting Samsung US
Customer Rating
3
Something good, something bad
on February 3, 2022
Posted by: John Chicago
from Chicago
Expertise:Intermediate
Overall - good graphics, some features redundant, Bixby - just frustrates me. Switching on -off phones is too complicated for new S21 users.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
2 things I like best abt my new Samsung S21 Fe....
on February 5, 2022
Posted by: Libra
from IL
Expertise:Intermediate
128 gb & the phone is purple! I didn't have a choice since my fave LG stopped making phones! Maybe after I've had this one for many months, it might grow on me.
The special characters on the keyboard are in different places than a normal keyboard.
I can't find simple things that I've always been able to find.
And why in God's name, do you send me an email toe "review your new phone" and the link takes me FIRST to a page full of marketing ads for new phones & services? Hellooooo! You're asking me to "review your new phone".... Nuff said!
The special characters on the keyboard are in different places than a normal keyboard.
I can't find simple things that I've always been able to find.
And why in God's name, do you send me an email toe "review your new phone" and the link takes me FIRST to a page full of marketing ads for new phones & services? Hellooooo! You're asking me to "review your new phone".... Nuff said!
Features
2
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Luxurious
on March 11, 2022
Posted by: Waz7
from Omaha, NE
Expertise:Intermediate
The last galaxy S phone I had was a S3. It's been years since I had a galaxy S phone. I love the size, since I do not have the hads like Andre the Giant. The phone feels like it slim and yet sturdy. Luxurious quality comes to mind when holding and using the phone. Samsung has won me over from the other Android competition and the fruit company. The last galaxy phone I had was an A35 5G which I loved, but this S21 FE 5G is light years ahead of that one.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US