Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Average customer rating
3.6
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
57
4 Stars
16
3 Stars
6
2 Stars
18
1 Star
22
64%of customers recommend this product.
(
61 out of
95)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Customer Rating
5
Great phone for the price
on May 29, 2023
Posted by: Hellzombiex
from Virginia Beach, VA
Expertise:Intermediate
I bought this phone a little over a month ago, so far it hasn't disappointed me yet. Yes it's an older phone, but it's a lot cheaper than the newer phones and still can run as fast as well. It has a stylish design if you are minimalist person. I enjoy the phone and will for a couple of years.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and very fast.
on May 29, 2023
Posted by: Fisherman
Bought 2 weeks ago and I'm very satisfied. Would recommend to anyone.
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 19, 2023
Posted by: jmscott517
Love this phone, upgraded from Samsung A13 and this unit is much faster. Only drawback seems to be the battery, does not last as long as I would expect a phone of this caliber to deliver.
Written by a customer while visiting Samsung US
Customer Rating
2
Waste of money
on May 8, 2023
Posted by: Rogue
from Oregon
Expertise:Intermediate
Very disappointed with this phone. Bad reception, less options.
Getting my Galaxy S10 repaired and throwing this thing in the trash
Getting my Galaxy S10 repaired and throwing this thing in the trash
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 9, 2023
Hey there Rogue, we appreciate you taking time to provide your feedback to us about your Samsung Galaxy S21 FE 5G. We want to assist you in getting the most of your device. If you have already reached out to your carrier and have been assured of service coverage in your area and are still experiencing this difficulty, we recommend reaching out to the Samsung Support Team. They can ascertain where this difficulty may be occuring and what options may be available to resolve it. We have also provided the product manual to help you get the most of the options available for your device. We appreciate you being a Samsung customer, and are always here to assist you. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy
on May 5, 2023
Posted by: TG Ells
Worst phone I ever owned..it locks me out constantly
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 9, 2023
Hey there TG Ells, we appreciate your feedback on your Samsung Galaxy S21 FE 5G. We understand your frustration and how important a fully functioning device is to your life. We would be more than happy to help you troubleshoot your device further if you would like. The Samsung Support Team, linked below, is a great resource for assistance. They can provide all the options available to you with regards to troubleshooting as well as any warranty options that may be available to you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
2
Pass On It
on April 25, 2023
Posted by: CHCL
Poor screenshot design, camera just okay, screen not vibrant, disappointing, overpriced phone.
Response from Samsung USBy Bethany, Social Commerce, April 27, 2023
Hello CHCL... Thank you for your thoughts on the Samsung Galaxy S21 FE 5G. Your opinion is appreciated as we continue to lead the charge on innovation. The Samsung Galaxy S21 FE 5G has 12MP Ultra-Wide Camera, 12MP Wide-angle Camera, and 8MP Telephoto Camera rear cameras, and a 32MP Selfie Camera in the front. I've attached a few links that should help with the display. Please reach out to Samsung Support if we can offer any additional assistance. Thank you for being a valued customer. -Bethany
Samsung phone's display is not clear or has poor resolution
Adjust your Galaxy phone or tablet's display settings (samsung.com)
Camera modes and settings on Galaxy phones and tablets
smsng.us/Samsung-Support
Samsung phone's display is not clear or has poor resolution
Adjust your Galaxy phone or tablet's display settings (samsung.com)
Camera modes and settings on Galaxy phones and tablets
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Worst ever
on April 21, 2023
Posted by: Jim s
from Michigan
Expertise:Intermediate
I am on my second 21 in 5 months. Terrible battery life, not user friendly, shuts down without warning. Worst Samsung phone I have ever had. Really regret buying it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, April 23, 2023
Hi Jim...We appreciate you taking the time to review the Samsung Galaxy S21 FE 5G. At Samsung, we value your input as we strive to innovate and improve on our product design and functionality. I've attached a few links, as well as a video from our YouTube channel, that should help concerning the battery life, as well as your device shutting off unexpectedly. Please feel free to reach out to Samsung Support, also below, if we can offer any additional assistance. Thank you for being a valued customer. -Bethany
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung phone or tablet unexpectedly powers off
Samsung phone or tablet reboots repeatedly
smsng.us/Samsung-Support
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung phone or tablet unexpectedly powers off
Samsung phone or tablet reboots repeatedly
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Nice Phone
on April 19, 2023
Posted by: Glo79
from Out west
The worse thing about this phone is having to push 2 buttons to shut it off. Terrible.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US