Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Average customer rating
3.6
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
57
4 Stars
16
3 Stars
6
2 Stars
18
1 Star
22
64%of customers recommend this product.
(
61 out of
95)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Customer Rating
1
Worst Samsung phone ever made.
on June 30, 2023
Posted by: Ceasar
Expertise:Expert
The phone worked great for a little more than a year and then exactly when is out of warranty the Wi-Fi failed, this never happened with any of my Samsung phones before. I took it to two different Samsung authorized repair shops and both declined to service the phone, first place said that they didn't have the right tools and second that Samsung didn't provide the parts. Very disappointed, I have owned Galaxies since the S7 but I will never buy another of their phones again.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, July 3, 2023
Hey there Ceasar,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S21 FE 5G. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. As you are aware, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Be sure to check out the article titled, "Galaxy phone or tablet Wi-Fi connection issues" for some quick troubleshooting steps that you can take in the privacy of your home to help you resolve what you may be experiencing with your device. If you would like further assistance after reviewing the article provided, please do not hesitate to reach out to Samsung Support when you have the available time to do some troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S21 FE 5G. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. As you are aware, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Be sure to check out the article titled, "Galaxy phone or tablet Wi-Fi connection issues" for some quick troubleshooting steps that you can take in the privacy of your home to help you resolve what you may be experiencing with your device. If you would like further assistance after reviewing the article provided, please do not hesitate to reach out to Samsung Support when you have the available time to do some troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 29, 2023
Posted by: Yadagoy
I'm very happy with this phone. It is fast, not too big, the screen is beautiful to look at, and the Samsung UI has a lot of features that I like (this is my first Samsung smart phone). It has won me over to the Samsung brand. I now also own a Galaxy tablet and smartwatch.
Written by a customer while visiting Samsung US
Customer Rating
1
Nope
on June 22, 2023
Posted by: BenSBG
Nope...probably one of the worst phones I've owned in the last 20 yrs. Battery is short-lived even with power saver mode turned on, cannot turn off 5G. There is no "Restart the phone" button...and sometimes holding down the main button doesn't give me the option to turn off the phone. Not a good phone here!
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 26, 2023
Hi BenSBG, .thank you for your feedback on your Samsung Galaxy S21 FE 5G. We completely understand wanting your device to function as best as posible to suit your specific needs, and we would be more than happy to help you troubleshoot the difficulties you mentioned in your device. We have included two links about the battery life of your device whether you would like to maximize the battery or you believe it is not functioning as intended. You can change the settings on the buttons on your device in your settings, you can also turn off your device by swiping down from the top of your device two times and then you will see the power button. We have also included a link to help you with the 5G connection of your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Use 5G on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS00083184/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Use 5G on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS00083184/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on June 19, 2023
Posted by: jydyp4
from SWNC
Expertise:Intermediate
I HATE changing phones. This was a step down from our S8+
Had to buy all new accessories b/c ones we had aren't compatible. (Wonder who thought THAT idea would generate some $! 😡)
Upgrades & new features are difficult to use & disappointing.
Really dislike Bixby feature.
So I'll have to put up with this till next change.
Had to buy all new accessories b/c ones we had aren't compatible. (Wonder who thought THAT idea would generate some $! 😡)
Upgrades & new features are difficult to use & disappointing.
Really dislike Bixby feature.
So I'll have to put up with this till next change.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 20, 2023
Hi Jydyp4, we appreciate you taking time to reach out to us with your feedback on your Samsung Galaxy S21 FE 5G. We completely empathize with the learning curve that can come with any new device. We have provided to help make the transition easier a link to the full product manual and the Samsung Support Team to answer any questions you may have. You can also disable the key press that will wake up Bixby if you are not wanting to use this feature, and the changes in the accessories occur as technology advances and devices can become more durable and secure without loss of functionality. We appreciate you being a Samsung customer, and are here to assist you at any time. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
S21 Review
on June 17, 2023
Posted by: Anonymous
from Jasper Tn
Expertise:Expert
Very disappointed in Some of the Features! Such as No more expandable Storage on ge Galaxy Series Phones. Either they bring it back OR Expamd to 1 tb of storage or higher and increase the ram also.
Features
5
Performance
1
Design
2
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 19, 2023
Hey Mike, thank you for taking time to share your thoughts with us on your Samsung Galaxy S21 FE 5G. We completely understand wanting to ensure you have enough storage space for all of your data. While this device doesn't come with the 1TB of storage capacity you are seeking. We do have devices available with that capacity available on our website. We have included a link to the Samsung Support Team when you are ready to help you explore all of your options to choose the best device for your needs. You can also make use of digital storage options to enhance the capacity of the device you have. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Locked up
on June 15, 2023
Posted by: Locked up
from Hillsboro West Virginia
Expertise:Beginner
Not mine about 3 weeks ago it was dead in 2 weeks locked up totally could not use it had to send it back not happy
No, I would not recommend this to a friend.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 19, 2023
Hey there, we appreciate you reaching out to us with your feedback on your Samsung Galaxy S21 FE 5G. Without knowing exactly what difficulty you are experiencing, we would be more than happy to help you troubleshoot any difficulty. The Samsung Support Team is linked below to help you at any time answer quetions, troubleshoot difficulties, and help you with warranty information and other options. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for the money
on June 5, 2023
Posted by: Billy1964
from Calhoun, Georgia
Expertise:Intermediate
I bought this phone last year and is still a beast I love the features the fast processor and the cameras are very good
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Do not buy this phone
on June 5, 2023
Posted by: Alleybaker
from Kearney Nebraska
Expertise:Intermediate
This phone only worked properly for 8-9 months. By time it was a year old the Bluetooth doesn't work, the wifi won't work, and I even have trouble loading the internet when I have full bars of service. This is one of the worse phones I've ever had. My phone isn't even damaged. It has no cracks and it's been kept in a phone case it's whole life. It should have lasted at least a year so I'm really rethinking even getting another Samsung phone. Do not buy this phone!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 6, 2023
Hey there Alleybaker, we are grateful to you for providing your thoughts on the Samsung Galaxy S21 FE 5G. We recognize the importance of your phone being able to connect through Bluetooth and Wi-Fi networks. We would be more than happy to assist you in troubleshooting this difficulty you mentioned. We have included a link to the Samsung Support Team, and the manufacturer warranty for your reference. We appreciate you being a Samsung customer and are here to assist you at any time. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
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Written by a customer while visiting Samsung US