Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Average customer rating
3.6
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
57
4 Stars
16
3 Stars
6
2 Stars
18
1 Star
22
64%of customers recommend this product.
(
61 out of
95)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Customer Rating
5
Great features
on July 4, 2023
Posted by: Kev1985
from Ga
This is the best Samsung device I've had so far love the security features fast speed a wonderful features
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great reliable phone!
on July 17, 2023
Posted by: DMP1103
from Los Angeles, CA
Expertise:Intermediate
I was given this as a gift and love it. I have used other brands in the past (LG, Motorola, ect), have used older Samsung phones and Samsung is by far my favorite. The features are great. Memory is good (so far) and the photos are much nicer than any other model. The battery seems to last all day with basic usage. I love my phone!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the hype. Not worth your time.
on July 20, 2023
Posted by: Giftedandlifted95
Drove to FL from IL in US and got moisture detected notification. Never before until now. Also same time I just finished paying off the phone. Got lots of software updates. One too many in such a short time period since having paid off the phone. My carrier is T Mobile.
Response from Samsung USBy Debra, Social Commerce, July 21, 2023
Aloha Giftedandlifted95,
Thanks for taking the opportunity to review your Samsung Galaxy S21 FE 5G. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your device has a LDI (Liquid Damage Indicator) strip inside its SIM or SD card tray that changes colors when your phone or tablet has been exposed to water or other liquids. If you suspect that your device has sustained liquid damage, you can easily access the LDI. Check out the article titled, "Check the liquid damage indicator on the phone or tablet" for some simple steps on how you can easily check the indicator on your device to ensure if liquid damage has occurred. I have linked that article below for your convenience. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for your investment. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink into your charging port, having your device stolen, or dropping and breaking your screen while bringing in your last bag of groceries in from the car. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Feel free to contact Samsung Support if you would like any additional assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001077/
Thanks for taking the opportunity to review your Samsung Galaxy S21 FE 5G. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your device has a LDI (Liquid Damage Indicator) strip inside its SIM or SD card tray that changes colors when your phone or tablet has been exposed to water or other liquids. If you suspect that your device has sustained liquid damage, you can easily access the LDI. Check out the article titled, "Check the liquid damage indicator on the phone or tablet" for some simple steps on how you can easily check the indicator on your device to ensure if liquid damage has occurred. I have linked that article below for your convenience. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for your investment. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink into your charging port, having your device stolen, or dropping and breaking your screen while bringing in your last bag of groceries in from the car. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Feel free to contact Samsung Support if you would like any additional assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001077/
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone. Still worth the money
on July 26, 2023
Posted by: Clip
from PA
Expertise:Intermediate
Nice phone, I had hard time deciding between it and S21 5G as I liked the extra memory. I came down to the extra year of support for me. I like the phone and it is functioning great. I takes nice pictures and programs run fast. Size is perfect and screen is excellent. I actually got one made in January 2023.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Definitely a must own
on July 28, 2023
Posted by: Anonymous
I just got my phone about 2 weeks ago and love it!!! It is my favorite phone yet. Easy to navigate, learn, use. Beautifully made, quality phone. I absolutely would buy this phone.
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed in this phone
on August 6, 2023
Posted by: Altoaware
from Wv
Expertise:Intermediate
I had a new 20 and it was so much better than this 21 this 21 doesn't stay charged well and in my opinion the 20 was much better, I regret trading mine in
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Debra, Social Commerce, August 7, 2023
Hi there Altoaware,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S21 FE 5G. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. For your convenience, I have linked an article titled, "Galaxy phone or tablet will not charge" that contains some helpful troubleshooting steps that you can conduct in the privacy of your home to help you resolve what you have been experiencing with your device. Feel free to reach out to Samsung Support afterwards if you would like further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S21 FE 5G. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. For your convenience, I have linked an article titled, "Galaxy phone or tablet will not charge" that contains some helpful troubleshooting steps that you can conduct in the privacy of your home to help you resolve what you have been experiencing with your device. Feel free to reach out to Samsung Support afterwards if you would like further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Written by a customer while visiting Samsung US
Customer Rating
3
Overheating and no signal
on August 9, 2023
Posted by: JBlack45
from Bogata,Texas
Expertise:Expert
Have had trouble with my phone over heating regardless if I'm using it or it's charging or it's just sitting on my table. The signal sucks.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, August 10, 2023
Howdy JBlack45,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S21 FE 5G. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. "Keep your Device at its normal operating temperature" is a great article that is filled with tips that will help guide you in keeping your Galaxy devices at their normal operating temperatures. Check it out when you have some free time. I've linked it below for your easy access. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. "Samsung phone has poor signal and cannot use data or make calls" is an awesome troubleshooting guide that has some self-guided troubleshooting steps that you can take to resolve what you have been experiencing with your low or no signal issues. If you would like additional assistance after reviewing these resources, please do not hesitate to reach out to Samsung Support. We'd be happy to assist you further. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S21 FE 5G. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. "Keep your Device at its normal operating temperature" is a great article that is filled with tips that will help guide you in keeping your Galaxy devices at their normal operating temperatures. Check it out when you have some free time. I've linked it below for your easy access. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. "Samsung phone has poor signal and cannot use data or make calls" is an awesome troubleshooting guide that has some self-guided troubleshooting steps that you can take to resolve what you have been experiencing with your low or no signal issues. If you would like additional assistance after reviewing these resources, please do not hesitate to reach out to Samsung Support. We'd be happy to assist you further. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Written by a customer while visiting Samsung US