Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Average customer rating
3.6
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
57
4 Stars
16
3 Stars
6
2 Stars
18
1 Star
22
64%of customers recommend this product.
(
61 out of
95)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Customer Rating
2
It's a meh phone.
on March 17, 2022
Posted by: Zach
from Ohio
Expertise:Intermediate
This phone is awful. I truly regret getting this phone. On many levels.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Zach,
Thank you for sharing your experience with us. We are saddened to hear that this did not live up to your expectations. I know how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S21 FE to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144427280
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Luxurious
on March 11, 2022
Posted by: Waz7
from Omaha, NE
Expertise:Intermediate
The last galaxy S phone I had was a S3. It's been years since I had a galaxy S phone. I love the size, since I do not have the hads like Andre the Giant. The phone feels like it slim and yet sturdy. Luxurious quality comes to mind when holding and using the phone. Samsung has won me over from the other Android competition and the fruit company. The last galaxy phone I had was an A35 5G which I loved, but this S21 FE 5G is light years ahead of that one.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
So so
on March 7, 2022
Posted by: KimD
from Nashville, Tn
Expertise:Expert
I'm not a fan. Camera kept failing when trying to use it. Screen freezes once in a while. Pictures are OK but not spectacular. Would like to trade it in
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and Smooth
on March 6, 2022
Posted by: Dewey
Expertise:Intermediate
Love this phone. It has a great amount of excellent features (everything from Dex to the 120Hz screen, and much more)! The one thing I wish Samsung still offered would be an expandable memory slot. Otherwise, this phone is an excellent value for the price.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Galaxy phone yet
on February 23, 2022
Posted by: FrustratedAsCanBe
from Phoenix, Az
I have had nothing but issues with this phone. It will randomly not send texts (and there is no way to find out if your texts went through or not unless you do that terrible and intrusive confirmation report), the camera quality is about the same as the original Galaxy S phones, the fingerprint is unusable, the battery life is terrible and it drains significantly faster on the lower end than it does when fully charged, the charging port has been loose since I got it and it won't charge well. It doesn't sound like much, but on a daily basis it's extremely frustrating. I wish typing on an iPhone wasn't terrible because I'd absolutely switch permanently otherwise.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
I love front camera
on February 19, 2022
Posted by: Walle23
from Atlanta, GA
Expertise:Intermediate
I bought this phone a month ago, I believe so, I just love it so much, it's better than s20 fe
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
This phone sucks
on February 17, 2022
Posted by: Anonymous
I've had this phone for a month and it sucks!! I transfered all my stuff from my s10, had to reset the phone a cpl days layer because it was telling me I didn't have permission to use my camera! After I fixed that, I had to reset it again this time if I put it in landscape mode I couldn't get it out until I backed out to my home screen!! The battery life sucks, I get 6 hours of use before I have to charge it, and I have to use a wireless charger because the cord won't charge the phone unless you have it in there just perfect and even then it says fast charging but says it will be done it 30 hours! Truthfully I want to give this phone back and get my s10 back, it was a far superior phone
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
S21 FE 5G
on February 8, 2022
Posted by: Jenn
from McMinnville, TN
Expertise:Intermediate
I just got it a couple weeks ago and I absolutely love it, lavender purple and my favorite color and also got lavender purple buds2 so I'm super happy. Great price and great service
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US