Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Average customer rating
3.6
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
57
4 Stars
16
3 Stars
6
2 Stars
18
1 Star
22
64%of customers recommend this product.
(
61 out of
95)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Customer Rating
1
Glitchy
on April 28, 2022
Posted by: Jack
from Nd
I do not like this and going to store tomorrow to see options. Very glitchy and can't use internet while on calls. Maps glitch every time you use. No app will remember info so have to log in each time which is not cool for the profession I'm in.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of junk, turning into another apple product.
on April 24, 2022
Posted by: Thisphonesucks
Expertise:Intermediate
I bought this like a month ago after having to trade in my s10e and s9 because the s10e doesnt support 5g and I couldn't make calls. Like that phone a lot. But anyway this phone does everything that does but within a month had bad pixels on the right side of the screen. Not worth the money with the bad quality control. I am now on my s8 because they took my other 2 phones as a trade in. And had to send that back for repair. Plus no more headphone jack or sd slot so if you take a lot of pictures gotta pay onedrive every month to store them in a lousy cloud. But took nice pictures
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Charles, Samsung Care, April 25, 2022
Hi. We apologize for your experience with the Galaxy S21 FE 5G. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review. To use your regular headset with the device, you need to use a USB Type-C to 3.5mm adapter. For additional storage, you can use external storage as an option.
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
DUO Plus USB Type-C Flash Drive
https://www.samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144437602
Have a great day.
^Charles
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
DUO Plus USB Type-C Flash Drive
https://www.samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144437602
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone!
on April 22, 2022
Posted by: Tink
from Strongsville, OH
Expertise:Intermediate
Just a couple of things I miss from my S8+. I wish the S21fe came with a storage card, and I really miss the small indicator lights to inform me of a missed text or call.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Cameras are amazing
on April 20, 2022
Posted by: Wrong Way Ronnie
from Orange County,. Cali
I've had mine for 3 weeks and well needless to say Im writing this review on my new pixel 6 that I received yesterday.Kinda seems like they put little to no effort into the S21,drops calls all the time, doesn't stay connected to wifi, takes forever to connect to ring door bell, all 3 buttons are on the opposite side now, no power button anymore, kinda bulky w/ a case on, resolution not as good and the sound adjustments/eq are as week as it gets..IDK I guess I just expected it to be an upgrade but was quite the opposite. Not to mention its kinda ugly Wrong Way
Written by a customer while visiting Samsung US
Customer Rating
3
Good price
on April 20, 2022
Posted by: Pam E
from Wisconsin
Expertise:Intermediate
I'm happy enough with the phone. I wish the battery lasted longer, have to charge everyday. I also wish it came with a recharger cord, and that there was a place to plug in headphones. I also thik it comes with too many apps
I will never use and cannot uninstall. Overall I would say I'm happy with the phone just few things I would change.
I will never use and cannot uninstall. Overall I would say I'm happy with the phone just few things I would change.
Features
2
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Multiple function issues
on April 20, 2022
Posted by: Doglady
from Owego NY
Expertise:Intermediate
I bought my S21FE in january 2022. Had connection issues related to 5G immediately. Had it about a month when a routine software update caused icon badges to disappear. 2 calls and 3 hours with customer service led to sending the phone back to be reflashed. Also, first time I tried to take pictures, the camera failed. When the S21FE works, it's a pretty good phone, lots of great features, but comes with issues too.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
the perfect size
on April 12, 2022
Posted by: mangtemi
from Albuquerque, NM
Expertise:Expert
[This review was collected as part of a promotion.] I'm so happy with the featured it has, other flagship phone's overkill specs are too much that they're not useful anymore. Galaxy S21 FE's great specs and extremely good battery makes it bang for the upgrafe
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Buy
on April 12, 2022
Posted by: Kshadowguard
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone last month after my LG stopped working. I was originally trying to get the A23 but when I saw this phone I decided might as well. It takes great photos, it has amazing storage. It was also an easy setup and it was totally worth it. And the purple is so pretty
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US