Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Average customer rating
3.6
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
57
4 Stars
16
3 Stars
6
2 Stars
18
1 Star
22
64%of customers recommend this product.
(
61 out of
95)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Graphite
Customer Rating
5
Excellent features
on June 29, 2022
Posted by: MarcL
from Charlotte, NC
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had it for 3 months and performs well. No drops, fast connections, no slow downs. Battery lasts me 24+ hours.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S20 was a little better, S21 doesn't seem much di
on June 30, 2022
Posted by: Lisak
from Grand Rapids, minn
Expertise:Beginner
[This review was collected as part of a promotion.] I bought this phone around 3 months ago and I don't seem much different
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
No complaints
on July 3, 2022
Posted by: Shawtway
from Okeechobee Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had no complaints about the functionality of the device and I've even referred family Togo with the same model.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great
on July 11, 2022
Posted by: Jaybug
from Illinois
Expertise:Intermediate
I love this phone, it does every thing I need. The only problem I have is I hate the camera. The pictures don't focus properly. Snapchat takes better quality without filters than this camera does. Other than that I love everything about this phone. It doesn't have a space for a memory card but I have the cloud so it doesn't bother me.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on July 11, 2022
Posted by: Nitin
from New Mexico
Expertise:Intermediate
Solid Android phone.
I brought it mainly for the camera - where it did not disappoint with daytime photography. It could improve with nighttime or low light. One can force better results in the Pro-mod. This would suggest the device is capable, just needs software tweaks. Anything past 10x zoom is really not needed. For the most 5 x zoom is adequate, given the sensor size.
It is large and at times awkward to hold with one hand to take pictures - but this is a given with today's near phablet-size devices.
All in all - no complaints. Good job with this phone Samsung.
I look forward to more innovation which would include form factor (Flip size) combined with better cameras or as a stop-gap measure - sell attachable lens extenders.(real optical zoom and macro)
I brought it mainly for the camera - where it did not disappoint with daytime photography. It could improve with nighttime or low light. One can force better results in the Pro-mod. This would suggest the device is capable, just needs software tweaks. Anything past 10x zoom is really not needed. For the most 5 x zoom is adequate, given the sensor size.
It is large and at times awkward to hold with one hand to take pictures - but this is a given with today's near phablet-size devices.
All in all - no complaints. Good job with this phone Samsung.
I look forward to more innovation which would include form factor (Flip size) combined with better cameras or as a stop-gap measure - sell attachable lens extenders.(real optical zoom and macro)
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on July 17, 2022
Posted by: JimS
from Manassas Park, Virginia
Expertise:Intermediate
I bought my s21 fe about 3 weeks ago and I'm very pleased as it is an improvement over the s8 that I had at the time. I had read other reviews that were not as positive about this phone as I had hoped. But I'm very pleased with my purchase and would recommend it to anyone looking to get a new phone. For me a phone is a basic communication instrument and a quick and easy way to look things up on the internet. I don't stream movies or other video for the most part so I probably don't use this phones capabilities but I still recommend it.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
28 Days life span
on July 28, 2022
Posted by: Regretsinlife
from New York
Expertise:Beginner
This is my first samsung phone, not only did the phone not come with a wall charger but died after 28 days of usage, be it that it was NOT dropped or gotten wet, literally was taking a pic and just went black and unable to turn on.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce , August 1, 2022
Hello,
Thank you for your review of the Galaxy S21 FE 5G. At Samsung, all critiques are appreciated as it ensures we remain innovative and improve on our designs and functionality.
Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment, we believe their removal can help address the growing e-waste problem
It sounds as if your device should still be under warranty so I've attached that below. Please feel free to reach out to them and or Samsung Support for further assistance. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Galaxy S21 FE 5G. At Samsung, all critiques are appreciated as it ensures we remain innovative and improve on our designs and functionality.
Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment, we believe their removal can help address the growing e-waste problem
It sounds as if your device should still be under warranty so I've attached that below. Please feel free to reach out to them and or Samsung Support for further assistance. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on July 29, 2022
Posted by: Toyia
from Milwaukee, WI
Expertise:Expert
I love love love my phone!!!!, the pictures are amazing, the AR emoji is amazing as well!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US