Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,887 Reviews)
Rating breakdown 16,887 reviews
5 Stars
14,896
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Great lovely phone
on August 11, 2023
Posted by: ROLSARA1
[This review was collected as part of a promotion.] My Samsung galaxy S23 ultra is the best phone I have ever used
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
S Ultra may have the s-pen but it is not the Note.
on August 11, 2023
Posted by: Tripsdad
[This review was collected as part of a promotion.] I have been a note user since the note 5. The power and functionality was impressive to say the least. But then I went to upgrade from the note. I was told the series had been discontinued and received the S22 Ultra. Immediately I despised the phone. It was severely underpowered my memory was always full and my service signal is non-existent and the cell tower is less than a mile away. I turned in the 22 for the S23 Ultra after 1 year in hopes improvements were made and they were, the camera is great, signal is better but still non-exsistant especially while indoors. The biggest disappointment is still the lack of power. Needless to say this will most likely be my last Samsung phone. Unless the note sereies or something equivalent is released.
Value
2
Response from Samsung USBy Debra, Social Commerce, August 14, 2023
Hello Tripsdad,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. When you have the free time in your day, please check out the article titled, "Samsung phone has poor signal and cannot use data or make calls" to help you resolve what you have been experiencing with your device's poor signal. I have linked it below for your quick access. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 Ultra has been updated with the most current version of software. I have linked it below for your convenience. Without having more information available regarding your concern about the performance of your Galaxy S23 Ultra, I recommend reaching out to Samsung Support when you have the time for further assistance and/or troubleshooting. Do not hesitate to contact Samsung Support if you would like any further assistance. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. When you have the free time in your day, please check out the article titled, "Samsung phone has poor signal and cannot use data or make calls" to help you resolve what you have been experiencing with your device's poor signal. I have linked it below for your quick access. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 Ultra has been updated with the most current version of software. I have linked it below for your convenience. Without having more information available regarding your concern about the performance of your Galaxy S23 Ultra, I recommend reaching out to Samsung Support when you have the time for further assistance and/or troubleshooting. Do not hesitate to contact Samsung Support if you would like any further assistance. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
5
So much better
on August 11, 2023
Posted by: Makk123
[This review was collected as part of a promotion.] I had the s22 ultra for a while before trading it in the the s23 ultra and the difference in performance is mindblowing.
The 23 handles everything i throw at it like a champ, never a single hiccup.
Amazing phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Toughest smart phone on the market
on August 11, 2023
Posted by: possum8490
[This review was collected as part of a promotion.] What is there not to love about the S23 Ultra? The camera is the best in the market, it's amazing how clear and vivid the pictures are, you can even take close up shots of the moon rivals Hollywood lol I use my S23 for everything from streaming shows, football, work and i never have to worry about keeping up with a charger. For those of you like myself that use your phone for work an find yourself multi tasking, then you'll absolutely love DEX. Samsung really put a lot of thought and hard work into making the best phone of 2023 !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Ultra to date!
on August 11, 2023
Posted by: Radgatt
[This review was collected as part of a promotion.] This is the best Ultra device to date. It has been able to do everything I can imagine and more. The camera features have been amazing and the screen has been a desire to look at on a daily basis. I'm ready for whatever features Samsung has planned in the future. I don't imagine it getting any better but I have been wow'd in the past and can't put it past them to wow me again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best since Note series
on August 11, 2023
Posted by: Bri54bears
[This review was collected as part of a promotion.] Personal phone, use notes for work. Great daily user.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
OUTSTANDING!
on August 11, 2023
Posted by: JTech28
[This review was collected as part of a promotion.] I switched over from IOS and it has been a really cool experience, being able to customize a lot more aspects of the phone. Along with setting default apps in more places!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it!!!
on August 11, 2023
Posted by: Southpawchick
[This review was collected as part of a promotion.] I use my Samsung product for everything. Watch videos, make videos, calendar, Everything I can use it for I use it for. The battery life is amazing. The software is amazing. The speeds are amazing.It is a great phone with great features! Samsung did not disappoint. I highly recommend the Samsung S23 Ultra.
Value
5
Written by a customer while visiting Samsung US