Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
3
Great phone but delicate
on September 11, 2023
Posted by: Odin13
[This review was collected as part of a promotion.] This phone has excellent graphics, sound, and style. I absolutely love the camera! I am not a fan of how delicate it is. I had it for a week and the screen cracked and the second one it cracked 2 weeks in. I had my last Galaxy for 4 years with no screen issues, not a scratch.
Value
3
Response from Samsung USBy Debra, Social Commerce, September 13, 2023
Howdy Odin13,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that the armor aluminum frame, the Gorilla Glass Victus 2 display, and its water resistant IP68 rating (Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use) make the Galaxy S23 Ultra a durable device? We strongly recommend protecting all of your Galaxy devices with screen protectors and cases. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investments. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen from your briefcase, spilling your coffee onto your speakers and damaging them, to dropping your phone and shattering the screen while carrying in your groceries. With over 700 authorized repair locations available nationwide to take your device to be repaired, we strive to help you get back to what you love doing the most in life. Please feel free to reach out to Samsung Support if you would like any additional assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that the armor aluminum frame, the Gorilla Glass Victus 2 display, and its water resistant IP68 rating (Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use) make the Galaxy S23 Ultra a durable device? We strongly recommend protecting all of your Galaxy devices with screen protectors and cases. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investments. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen from your briefcase, spilling your coffee onto your speakers and damaging them, to dropping your phone and shattering the screen while carrying in your groceries. With over 700 authorized repair locations available nationwide to take your device to be repaired, we strive to help you get back to what you love doing the most in life. Please feel free to reach out to Samsung Support if you would like any additional assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on November 19, 2023
Posted by: Shepard
[This review was collected as part of a promotion.] Great update to the S22. It has excellent battery life and even amazing camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Great Gaming Experience
on November 20, 2023
Posted by: MidnightCafe
[This review was collected as part of a promotion.] For many, performance on a device in today's age is a must for all forms of gaming, streaming, and many of the applications we use to daily task. None other does the S23 Ultra takes these expectations and exponentially blows me out of the water. The pen being a bonus with those who love the creative arts or more for those who dislike the constant tapping of your fingers to text. What's not to love? A great product for those looking to get the best out of Samsung, and yes, it does indeed take pictures of the moon. Trust me, I've tried. And I'll leave them here.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the new expert raw with the astro photogr.
on November 15, 2023
Posted by: DonaldDuck
[This review was collected as part of a promotion.] I had no issues with the streaming quality on the phone And i get very good results with the astro photography setting on the expert raw With little to know effort.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on February 19, 2023
Posted by: schmee
[This review was collected as part of a promotion.] Greatt battery life, good performance, big and beautiful display. It's a very well-rounded experience.
If I'm nitpicking, I don't like the hole punch camera, curved display, lack of audio jack & sd card support, and the locked bootloader. If none of those things are dealbreakers to you, this is a great phone.
Written by a customer while visiting Samsung US
Customer Rating
4
Splitter plug does not utilize mic for phone calls
on May 1, 2023
Posted by: Iwannarock414
[This review was collected as part of a promotion.] I use my s23 ultra for social media, email, hands free calls and rides share/delivery apps
Love the camera but bring back the mic/ear bud jack.
Written by a customer while visiting Samsung US
Customer Rating
3
Curved screens need to end
on May 1, 2023
Posted by: AterVorus
[This review was collected as part of a promotion.] There is nothing that breaks so quickly on a mobile device than a system with a curved screen.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 3, 2023
Hello AterVorus, thank you for your feedback on your Samsung Galaxy S23 Ultra. If you are concerned about this display durability of your device, there are some steps that can be taken. We always recommend a protective case for your device to protect from accidental drops or other impact. You can also add a screen protector for additional coverage. You can also enroll in the Customer Care+ program that will offer additional coverage for if something does occur with your device. We appreciate you being a Samsung customer. -Elizabeth
Customer Care+
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Samsung Community
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Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Customer Care+
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Product is great when new but declines quickly
on August 21, 2023
Posted by: Js1990
[This review was collected as part of a promotion.] Phone was absolutely awesome for the first couple of months. As time goes on the phone slows and doesnt load as fast as it use too. Even after freeing up memory and reseting the phone it is still fairly slow. The speakers were awesome at first and still are ok but are crackley.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 22, 2023
Hey there Js1990,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 Ultra has been updated with the most current version of software. I have linked your software update before for your easy access. If you find yourself running low on storage for your device, I recommend taking a look at the article titled, "Manage storage on your Galaxy S23 series phone" that outlines your cloud-based storage options to help you alleviate your device slowing down prematurely. That article has also been linked below for you. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. "Speaker not working on Samsung phone" has some troubleshooting steps that you can conduct when you have the free time to help you resolve what you have been experiencing with your device's speakers. Please do not hesitate to contact Samsung Support if you would like further assistance after reviewing the provided resources. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 Ultra has been updated with the most current version of software. I have linked your software update before for your easy access. If you find yourself running low on storage for your device, I recommend taking a look at the article titled, "Manage storage on your Galaxy S23 series phone" that outlines your cloud-based storage options to help you alleviate your device slowing down prematurely. That article has also been linked below for you. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. "Speaker not working on Samsung phone" has some troubleshooting steps that you can conduct when you have the free time to help you resolve what you have been experiencing with your device's speakers. Please do not hesitate to contact Samsung Support if you would like further assistance after reviewing the provided resources. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Written by a customer while visiting Samsung US