Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,878 Reviews)
Rating breakdown 16,878 reviews
5 Stars
14,887
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
3
Nice phone. Love the stylus
on December 12, 2023
Posted by: MissMay
[This review was collected as part of a promotion.] So the phone has been extremely glitchy since I started using it.
Apps will stall or close out completely. All the sudden all my auto log in apps are signed out (email , Facebook, Netflix etc).
It freeze alot and sometimes I have to turn it off and on for the phone or touch screen to actually work again.
I gave it 3 stars for this reason. It does what it is suppose to 75% of the time.
I love having a stylus, I enjoy the size of the screen it allows me ti get everything done with ease, the camera quality is great.
Apps will stall or close out completely. All the sudden all my auto log in apps are signed out (email , Facebook, Netflix etc).
It freeze alot and sometimes I have to turn it off and on for the phone or touch screen to actually work again.
I gave it 3 stars for this reason. It does what it is suppose to 75% of the time.
I love having a stylus, I enjoy the size of the screen it allows me ti get everything done with ease, the camera quality is great.
Value
3
Response from Samsung USBy Social Commerce, December 19, 2023
Aloha MissMay,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your honesty. Were you aware that Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship? Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. When you have some free time, take a look at the article titled, "Samsung phone or tablet freezes and crashes" for some quick troubleshooting steps that you can conducts that may help you resolve what you have been experiencing with your Galaxy S23 Ultra. Please do not hesitate to reach out to Samsung Support if you have any questions for us or if you would like any additional assistance. That's what we're here for! Have a great holiday season and thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your honesty. Were you aware that Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship? Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. When you have some free time, take a look at the article titled, "Samsung phone or tablet freezes and crashes" for some quick troubleshooting steps that you can conducts that may help you resolve what you have been experiencing with your Galaxy S23 Ultra. Please do not hesitate to reach out to Samsung Support if you have any questions for us or if you would like any additional assistance. That's what we're here for! Have a great holiday season and thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on December 12, 2023
Posted by: Minasa
[This review was collected as part of a promotion.] I really like my Glaxy ultra 23 phone. The camera is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I only use Galaxy phones.
on December 12, 2023
Posted by: Lovelylady73
[This review was collected as part of a promotion.] This phone is great for playing my games, taking pictures and stays charged all day long.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Insane Pictures and Easy to Navigate
on December 12, 2023
Posted by: kjb123
[This review was collected as part of a promotion.] I've loved my phone so far! It takes incredible photos. I'm constantly getting compliments on the picture quality, especially from those who use other brands of devices. It seems fairly easy to navigate various features, and the amount of storage is top-notch. All in all, very happy with this product.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features and the spen helps
on December 12, 2023
Posted by: Funsized
[This review was collected as part of a promotion.] I use my phone a lot at work now the s pen helps a lot expecially just taking a quick note about something if needing to. I like the fact that it has 2 different speakers. If your a gamer I'd suggest this phone the picture quality is good and how fast your games load.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 23 Ultra
on December 12, 2023
Posted by: Steelersfan
[This review was collected as part of a promotion.] I love this phone. The only thing I don't like is there is no AUX plug. My car is not a smart one, but other that the pictures it takes are awesome. It functions flawless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S23 Ultra is super
on December 12, 2023
Posted by: Lesgummybear
[This review was collected as part of a promotion.] This device is so high tech. Everything from the fonts to surfing the web to texting, it's great. I love how much space it has and how I can basically do everything on my phone. Definitely worth it!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is powerful
on December 12, 2023
Posted by: Thunderbrake
[This review was collected as part of a promotion.] I used my device for using daily apps like bank apps, garage app and social media.
Value
4
Written by a customer while visiting Samsung US