Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Nothing short of spectacular
on September 11, 2023
Posted by: Yavapai
[This review was collected as part of a promotion.] This has been an amazing phone and I love the ability to use Samsung Dex.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not very good
on November 13, 2023
Posted by: Mickle
[This review was collected as part of a promotion.] The phone continues shut off on me it constantly kicks me out of my apps and just doesn't work to the 5g performance I was expecting when I think about galaxy phones I have always had them my whole life just alittle disappointing to say the least definitely not a 5g phone
Value
1
Response from Samsung USBy Social Commerce, November 14, 2023
Greetings Mickle,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Suddenly shutting down can be an unwelcome surprise, especially if you are in the middle of something. Check out the article that I have linked below for you titled, "Samsung phone or tablet unexpectedly powers off" to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy S23 Ultra. Also check out the article titled, "Use 5G on Galaxy phones and tablets." Towards the bottom of the article is a section that shows troubleshooting steps for your 5G connection. Take a look at those when you have the available time. Let us know if you have any questions or if you would like any further assistance after reviewing the provided resources. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01002035/
https://www.samsung.com/us/support/answer/ANS00083184/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Suddenly shutting down can be an unwelcome surprise, especially if you are in the middle of something. Check out the article that I have linked below for you titled, "Samsung phone or tablet unexpectedly powers off" to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy S23 Ultra. Also check out the article titled, "Use 5G on Galaxy phones and tablets." Towards the bottom of the article is a section that shows troubleshooting steps for your 5G connection. Take a look at those when you have the available time. Let us know if you have any questions or if you would like any further assistance after reviewing the provided resources. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01002035/
https://www.samsung.com/us/support/answer/ANS00083184/
Written by a customer while visiting Samsung US
Customer Rating
1
Charging port, slowness, and reception
on November 13, 2023
Posted by: Oldtimebuddy
[This review was collected as part of a promotion.] I rarely plug in to charge my phone. I always use wireless charging for my phone, but when I plug in to charge, it has issues with connection.
I'm using AT&T as my carrier, but I constantly have connection problems. This might be an unlocked Samsung phone instead of an AT&T phone, but regardless of what, it should be the same with every phone.
This a newer phone. I don't feel any faster than my older model.
I'm using AT&T as my carrier, but I constantly have connection problems. This might be an unlocked Samsung phone instead of an AT&T phone, but regardless of what, it should be the same with every phone.
This a newer phone. I don't feel any faster than my older model.
Value
1
Response from Samsung USBy Social Commerce, November 15, 2023
Howdy Oldtimebuddy,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have some available time out of your hectic day, please feel free to take a look at the article that I have linked below titled, "Issues with mobile network connection on Samsung phone or tablet" for some troubleshooting steps that you can take to help resolve what you may be experiencing with your mobile network connection. Without having more information available regarding what you are experiencing with your charging port, I suggest reaching out to Samsung Support for further assistance when you have a free moment so we can further assist you. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have some available time out of your hectic day, please feel free to take a look at the article that I have linked below titled, "Issues with mobile network connection on Samsung phone or tablet" for some troubleshooting steps that you can take to help resolve what you may be experiencing with your mobile network connection. Without having more information available regarding what you are experiencing with your charging port, I suggest reaching out to Samsung Support for further assistance when you have a free moment so we can further assist you. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and amazing camera!
on November 14, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] Love my samsung ultra and the camera is the best I've ever seen on a phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone it is amazing I love the reminder
on November 14, 2023
Posted by: Misstlg
[This review was collected as part of a promotion.] I love the fact that I can download games and play without any problems my camera is the best I love the videos that I can take
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent overall phone
on November 14, 2023
Posted by: pubgdr3a
[This review was collected as part of a promotion.] The 23 ultra is for EVERYTHING I use it for photographing and taking photos to my daily life and I travel a lot everyone asks me what device u using and streaming video games and I never had an issue with it everything was smooth and even the battery last for long time. And I used it for study too and doing my assignments and multi tasking and the pen also helps me with signature for my important documents and drowning for my classes. Overall the S23 ultra got you covered for EVERYTHING
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the best
on November 14, 2023
Posted by: Mirooo
[This review was collected as part of a promotion.] Thanks for giving us this opportunity,
This phone is the best phone between all;
There is no competitor to it, and it contains all the characteristics, features and options.
Finally, thanks for the support, development and continously update.
This phone is the best phone between all;
There is no competitor to it, and it contains all the characteristics, features and options.
Finally, thanks for the support, development and continously update.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
High performance over cellphone devices.
on November 14, 2023
Posted by: Mikesccs007
[This review was collected as part of a promotion.] There is no device that compares to the quality, design, simplicity, slim design, processing speed, screen quality and of course none compares to its 200 megapixels and 100 x space zoom. No device reaches all the good details that I have on my Samsung S23 Ultra device.
Value
5
Written by a customer while visiting Samsung US