Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,887 Reviews)
Rating breakdown 16,887 reviews
5 Stars
14,896
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
3
It's Exactly What you expect from Samsung
on March 16, 2023
Posted by: Unicorn
[This review was collected as part of a promotion.] I love my new phone. I struggle with not calling it the Note phone, but that's ok. The crispness of the phone is unlike any other phone! People ask to use my phone for pictures because theirs just don't compare. The only thing I have noticed about this phone is the volume/ speakers are not as loud as the previous ones.
Response from Samsung USBy Debra, Social & Commerce, March 16, 2023
Hello Unicorn, thank you for taking the opportunity to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Please look over the Samsung article titled, "Speaker not working on Samsung phone" for some great troubleshooting information. Make sure that nothing is covering the microphone or speaker on your phone. A poorly placed screen protector or case is one of the most common causes of sound distortions during calls. If you would like further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a dedicated Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Written by a customer while visiting Samsung US
Customer Rating
4
Super fast and nice to look at
on March 16, 2023
Posted by: Hidden
[This review was collected as part of a promotion.] I use my phone for day to day use, to listen to music, directions, calls, etc.
It's super fast compared to my old Note 20 Ultra (which is crazy because that phone I'd already super fast), the pen is more functional as well as that was one of the main things I hoped for. The speakers and 100x zoom are phenomenal, I've never thought we'd get to the point of functional pictures at that zoom level!
For the cons I've had so far, while the camera is great, optimization in apps for dark environments isn't over the top great, it adds significantly more noise and looks meshy when in darker environments, same with Google meets, quality is dependant on lighting (I know it's going to be darker, but it shouldn't mesh my face together) and its annoying at times.
Overall, other than my con, pretty good phone, can't wait to use it more!
Written by a customer while visiting Samsung US
Customer Rating
5
One step closer to perfect
on March 16, 2023
Posted by: Joeherold
[This review was collected as part of a promotion.] I use this phone for everything from gaming to multitasking for work. It can keep up with everything. Apps open and run at lightning speed while games are smooth and don't lag. The cameras are incredible and hard to believe rhe photos are coming from a phone and not a professional camera.
The s pen continues to become more functional and no longer feels like a gimmic or parlor trick. I use it multiple times daily versus forgetting about it like I did on earlier notes and s ultra models.
The screen is beautiful and the phone is huge. It's heavy and can get hard to hold but I need all the screen realistic to watch movies game and go through spread sheets. Get the grip case! Makes holding this thing that much easier.
Love this phone and will never have anything other than a Galaxy S Ultra Model.
Written by a customer while visiting Samsung US
Customer Rating
5
Major upgrade for a former s9+ user
on March 16, 2023
Posted by: Vernobass
[This review was collected as part of a promotion.] I have thoroughly enjoyed the upgrade to the s23 ultra coming from the s9+. The stylus has been a fun addition. The battery life has been what I hoped for. I pre-ordered and received the 2nd gen earbuds (not the pros). I love easily they connect.
Written by a customer while visiting Samsung US
Customer Rating
5
Love it this phone
on March 16, 2023
Posted by: SamFan
[This review was collected as part of a promotion.] This phone is amazing for my personal use & work use! Love the camera quality & the display! The only downside is that the monthly security batch is delayed by month. I still have Feb that was installed the beginning of March!
Written by a customer while visiting Samsung US
Customer Rating
2
New phone...not ready to be shipped
on March 16, 2023
Posted by: Richba
[This review was collected as part of a promotion.] Many problems w this phone. Does not connect to wifi 6. Completely lost my watch after an update. My watch had to be completely reinstalled. Has difficulty transferring cell towers and has required a restart several time to reconnect it any tower even after the travel has been completed. I live in a low service/signal area and never had a problem connecting with my note 9 and this phone doesn't connect at all. Poor connecting and wifi trouble makes it nearly impossible to use at home.
Response from Samsung USBy Bethany, Social Commerce, March 29, 2023
Hi Richba... We appreciate you taking the time to review the Samsung Galaxy S23 Ultra. At Samsung, we value your feedback as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help concerning the connectivity of your device, as well as its connection to your smart watch. Also, since your device is still under warranty, I've linked our warranty department below. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
Cannot sync content between phone and Samsung smart watch
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
Cannot sync content between phone and Samsung smart watch
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone huge upgrade
on March 16, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] The color is beautiful the camera is amazing and I love how well the s pen works best phone I've ever had
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on March 16, 2023
Posted by: ld1860
[This review was collected as part of a promotion.] I use my phone as having a computer, web searcher, phone calls, camera and more all in one. The camera is the best quality I have ever seen. My pictures blow away my wife's iPhone pics. Also I own many smart watches and the battery power last much longer than my past phones. The quality of the screen is outstanding and the phone is well built. It feels very solid. I own several Samsung products and they haven't let me down yet.
Written by a customer while visiting Samsung US