Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,887 Reviews)
Rating breakdown 16,887 reviews
5 Stars
14,896
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Expectations exceeded
on March 16, 2023
Posted by: Jcurt214
[This review was collected as part of a promotion.] Going with the Galaxy S23 Ultra for personal life, as well as work life has been a decision I don't regret. It's fast, delivers exceptional quality videos, and photography, packs a battery that goes strong for longer than other smartphones I have used before it. Connecting to wearables is seamless as well.
Written by a customer while visiting Samsung US
Customer Rating
3
I was in love at first!
on March 16, 2023
Posted by: Andyman517
[This review was collected as part of a promotion.] So at first I was in love with the Speed,Looks,Camera. But two things that bother me a lot.
1: The battery life is worse of if not the same as my 2 year old S21 Ultra. I had a Samsung rep remotely on both devices at the same time and they were 6% difference in charge capacity and he was on them for 3 -5 hrs. They both drained at the exact same time 6% difference up until about %30 for the 21 then the 23 was at %5. I thought to myself how is this phone supposed to have better battery life? A 2 year old phone versus a new 23 Ultra! Disappointed.
1: The battery life is worse of if not the same as my 2 year old S21 Ultra. I had a Samsung rep remotely on both devices at the same time and they were 6% difference in charge capacity and he was on them for 3 -5 hrs. They both drained at the exact same time 6% difference up until about %30 for the 21 then the 23 was at %5. I thought to myself how is this phone supposed to have better battery life? A 2 year old phone versus a new 23 Ultra! Disappointed.
2: The sound. I have to adjust the sound every time a have something new to watch. Most of the time I'm cranking it almost full blast to hear people. With my 21 Ultra I never had to adjust the sound for anything unless I wanted other people to hear something. The sound also is just not that great to me.
Also I do feel what people say about the sharp corners. Sometimes it does hurt the palm of your hand. I hope another case I'm going to buy has rounded corners for protection and should soften it up.
In the end I wish I kept my 21 Ultra. Battery life was still the same, Sound was amazing, Picture perfect. I lost way to much money for being 2 years old. PS My Youtube video was when I first got it and had not used it really at all yet.
(click to see the video)
Response from Samsung USBy Bethany, Social Commerce, March 29, 2023
Hi Andyman517... We appreciate you taking the time to review the Samsung Galaxy S23 Ultra. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. I've attached some links, as well as a video from our YouTube channel, that should help elongate the battery life of your device. Also below, a link concerning sound quality. Please reach out to Samsung Support if we can be of any additional assistance. Thank you for being a valued customer. -Bethany
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Discover the Advanced audio settings on Galaxy devices (samsung.com)
smsng.us/Samsung-Support
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Discover the Advanced audio settings on Galaxy devices (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
S23 Ultra...Awesome!
on March 16, 2023
Posted by: Benman
[This review was collected as part of a promotion.] Even as my phone S23 Ultra is in it's infant stage of use, I have experienced the speed, the sound quality, the vibrant and large and stunning display, app downloads, the Speed! No telling what other things are to be liked
Written by a customer while visiting Samsung US
Customer Rating
5
Overall the Phone Is Great
on March 16, 2023
Posted by: Hadley
[This review was collected as part of a promotion.] Compared to any other Samsung phones I have had, the S23 ultra has functioned the best. I use it for daily phone use, gaming, school work, and basically anything else you can think of. The battery life stays above 50 even by the end of the day. The camera quality is the best I've seen with an android. Overall the phone was 100% worth getting and I would recommend for all Samsung users!
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on March 15, 2023
Posted by: Galaxu
[This review was collected as part of a promotion.] I like the s pen for it is one of the highlights I like the air actions. I like the large screen for is big high resalion screen and it being smooth. The s pen makes it so I can make large selfes using the main camera instead of using the front facing camera as it can take a much bigger picture.
Written by a customer while visiting Samsung US
Customer Rating
5
Game changer
on March 15, 2023
Posted by: CHawky
[This review was collected as part of a promotion.] I've used my S23 Ultra not just for the streaming and usual (text, calls.... etc) I've mostly been playing around with the camera. It's a game changer after having the previous S21 Ultra. The quality is definitely up there with a professional camera.
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S23 Ultra Second to None
on March 16, 2023
Posted by: IvanB69
[This review was collected as part of a promotion.] It is extremely dependable and reliable ... The phone has a Great comfortable feel to it ... The screen is amazing and accents everything I am viewing from YouTube to videos to pictures I have taken ... It has an elegance to it ... The smartphone of today and the foreseeable future ... The more I use it, the harder it is to put down ... I am glad I am retired because I can stay up ALL night doing every thing imaginable with the device ... The pen is great and very easy to use ... On a scale of one to ten the Galaxy S23 Ultra is a TWELVE!
Written by a customer while visiting Samsung US
Customer Rating
5
I really Love this phone!
on March 16, 2023
Posted by: voodooman
[This review was collected as part of a promotion.] I use this phone in all phases of my life. I use it to communicate with others, both business and personal. I use it to help me get from place to place. I use it to help me monitor my health, it is linked to my medical devices. It is also linked to my watch, my earbuds, my headphones, my computer, my tablet, and my TV. The battery lasts at least 48 hours. I just need to learn all the new features.
Written by a customer while visiting Samsung US