Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
This product is very good and very useful
on May 21, 2023
Posted by: Jrs123
[This review was collected as part of a promotion.] Great musical and dex computer is great opportunity for you and family
Written by a customer while visiting Samsung US
Customer Rating
5
The Iphone Destroyer
on May 31, 2023
Posted by: Happydaze
[This review was collected as part of a promotion.] The S23 Ultra is my first android phone I have ever had. I have had IPhone since the beginning when It first came out and have had every single upgrade as it came out. I had a MacBook, Apple Watch and Airpods and was fully integrated into the ecosystem. Yet, this year when Apple released the same phone I just couldn't believe that nothing was changing. So I took a leap of faith and looked toward Samsung for their flagship phone. At first I was truly uncertain if I liked it. Everything seem so different but after getting adjusted to the creat pixel resolution, the high refresh rate, the AMAZING battery life and the Incredible camera, it's safe to say that I made the right choice. After debating about it for so long, I'm happy that I changed for innovation rather than a phone that is stagnant
Written by a customer while visiting Samsung US
Customer Rating
5
I am pleased with the new level of stylus phones.
on May 31, 2023
Posted by: Fabulousflamingo
[This review was collected as part of a promotion.] The larger screen is very user-friendly for using the stylus. I do not game on my phone, but in using the stylus to personalize my communications with others. I can edit and make corrections on photos, documents, and forms. The camera is sharp and excellent for distance and close-ups. I have been very pleased with the larger storage amount. No slowdowns because the phone is too full. When I discovered that the Note was no longer being made I was disappointed. The discovery that S23 Ultra was the new stylus phone I was so happy. Samsung you have once again done it all!
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on August 12, 2023
Posted by: Eugelicious
[This review was collected as part of a promotion.] This phone is absolutely freaking great. The functionality of dex is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The visual voicmail doesn't work .
on August 21, 2023
Posted by: Hopeful24
[This review was collected as part of a promotion.] It will randomly show no network till you receive the phone then it works . All the other features work well .
Value
3
Response from Samsung USBy Debra, Social Commerce, August 22, 2023
Good day,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. For your convenience, I have linked a couple of articles below to help you resolve your concern regarding your lack of a steady signal. Please be sure to review them when you have the adequate time to conduct some troubleshooting steps to help you resolve what you have been experiencing. If you would like further assistance, do not hesitate to contact Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. For your convenience, I have linked a couple of articles below to help you resolve your concern regarding your lack of a steady signal. Please be sure to review them when you have the adequate time to conduct some troubleshooting steps to help you resolve what you have been experiencing. If you would like further assistance, do not hesitate to contact Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Written by a customer while visiting Samsung US
Customer Rating
3
Great Device but
on September 3, 2023
Posted by: Manolo4dolo
[This review was collected as part of a promotion.] Is good phone with Amazing camera! Would be great phone and would benefit much from its amazing camera... If it had expandable storage.. im biased being right handed but Spen on right side is better.. put fingerprint scanner on unlock button like the fold... could say more but thats the biggest issue for me..
Value
3
Response from Samsung USBy Debra, Social Commerce, September 5, 2023
Greetings Manolo4dolo,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are in the market for additional storage outside of the 512GB that your Galaxy S23 Ultra has, I recommend taking a look into cloud based storage options like Samsung Cloud, Google Drive, and Microsoft OneDrive. Be sure to check out the article titled, "Manage storage on your Galaxy S23 series phone" for more information on the topic. Feel free to reach out to Samsung Support if you have any questions or if you would like to share any other feedback with us regarding your purchase. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091942/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are in the market for additional storage outside of the 512GB that your Galaxy S23 Ultra has, I recommend taking a look into cloud based storage options like Samsung Cloud, Google Drive, and Microsoft OneDrive. Be sure to check out the article titled, "Manage storage on your Galaxy S23 series phone" for more information on the topic. Feel free to reach out to Samsung Support if you have any questions or if you would like to share any other feedback with us regarding your purchase. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091942/
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phine
on September 11, 2023
Posted by: Youngandgrey
[This review was collected as part of a promotion.] I mainly use my phone for business meetings. The Dex feature is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This Phone has No Visual /Virtual Voicemail App.
on September 11, 2023
Posted by: Honest
[This review was collected as part of a promotion.] This is a Fantastic Phone, however; Samsung will push you to contact the Carrier yet I've checked all the forms and no Carrier has the Visual Voicemail App. The Samsung Galaxy Store Visual Voicemail App is not supported by this device.
Stuck with using the 2000 voicemail on the expensive phone. Else the phone is a great phone.
Stuck with using the 2000 voicemail on the expensive phone. Else the phone is a great phone.
Thanks for reading, don't buy it. Opt for Galaxy Note 20 Ultra; I've had lost mine. Sadly ; I purchased this one.
Value
1
Response from Samsung USBy Debra, Social Commerce, September 18, 2023
Hi Honest,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Accessibility settings can help make your Galaxy device more enjoyable and simpler to use. Read your voicemail on your phone screen or add captions to all types of audio and media with Live Caption. You can also use Live Transcribe to create a transcript of your conversation, with added descriptions of other sounds in the environment as well. When you have the free time out of your day, please take a look at the article titled, "Use Live Caption and Live Transcribe on your Galaxy device" to help resolve what you have been experiencing with your device. Let us know if you have any questions for us or if you would like any additional assistance by contacting Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00092542/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Accessibility settings can help make your Galaxy device more enjoyable and simpler to use. Read your voicemail on your phone screen or add captions to all types of audio and media with Live Caption. You can also use Live Transcribe to create a transcript of your conversation, with added descriptions of other sounds in the environment as well. When you have the free time out of your day, please take a look at the article titled, "Use Live Caption and Live Transcribe on your Galaxy device" to help resolve what you have been experiencing with your device. Let us know if you have any questions for us or if you would like any additional assistance by contacting Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00092542/
Written by a customer while visiting Samsung US