Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,878 Reviews)
Rating breakdown 16,878 reviews
5 Stars
14,887
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
4
My overall experience while selling phones.
on November 13, 2023
Posted by: SavKJam
[This review was collected as part of a promotion.] Samsung sets apart from most competitors by their customization modes and settings. But what I love the most is their newer cameras and battery life is quite nice. The only complaint I can say I have is it does drop calls occasionally. Compared to my old Note20 Ultra. Overall, I will never go anywhere away from Samsung. I seriously cannot wait what new features they will have in the future.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Phone has had major issues
on November 13, 2023
Posted by: Mrvenom
[This review was collected as part of a promotion.] Phone charge port broke cord will no longer stay in. Internal antenna broke couldn't make outgoing or receive incoming calls.
Value
2
Response from Samsung USBy Social Commerce, November 17, 2023
Hi Mrvenom,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen from your bag, spilling your drink into the speakers, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. When you have some free time out of your busy day, take a look at the article that I have linked below for you titled, "Samsung phone has poor signal and cannot use data or make calls" to conduct a few simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy S23 Ultra. Feel free to reach out to Samsung Support afterwards for further assistance and/or help with troubleshooting. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen from your bag, spilling your drink into the speakers, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. When you have some free time out of your busy day, take a look at the article that I have linked below for you titled, "Samsung phone has poor signal and cannot use data or make calls" to conduct a few simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy S23 Ultra. Feel free to reach out to Samsung Support afterwards for further assistance and/or help with troubleshooting. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone.
on November 13, 2023
Posted by: Ariana
[This review was collected as part of a promotion.] I tryllu love my device. Love the pen its easy and convenient.
The Camera is great and the zoom is unbelievable.
The Camera is great and the zoom is unbelievable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on November 13, 2023
Posted by: Kokecklul
[This review was collected as part of a promotion.] Great overall, the pen also help to take notes, only bad thing it's its optimization
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is reliable
on November 13, 2023
Posted by: Spiderfinger
[This review was collected as part of a promotion.] I love that I can stream all my games and movies with high quality! The devices screen hz is very smooth! Also, takes amazing pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone. Use it for everything.
on November 13, 2023
Posted by: DavidRoadDog
[This review was collected as part of a promotion.] I use my phone for navigation, music in the car with Android Auto. Facebook, email, photos and video, online browsing, shopping, research, YouTube, etc.
Having enough storage for offline maps of the country is essential.
The only thing that could be better is the battery life.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Moon camera
on November 13, 2023
Posted by: Cactus
[This review was collected as part of a promotion.] I love my phone! My favorite feature is the night camera taking pictures of the moon has never looked so good! Samsung never let's me down with the 100x zoom
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, great experience
on November 13, 2023
Posted by: Moble8
[This review was collected as part of a promotion.] I use this phone everyday start with work and ending in class. The Battery lasts all day and if I need a charge, the super fast charging does the trick in no time. The 100x zoom assists me greatly at reading things well outside sight range and the speakers are plenty loud enough in the event I forget my buds at home! All in all this phone has been fantastic for me from the return of the stylus, to the beautiful display. I would recommend this phone to anyone.
Value
4
Written by a customer while visiting Samsung US