Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
So far leagues better than the s22 ultra
on November 19, 2023
Posted by: TheGreeneGod
[This review was collected as part of a promotion.] I pretty much use the phone for everything lol like any other human being I guess? The streaming is crisp as Popeyes, the Cyberpunk 2077 level of costumization of the device to suit one's personal use. Let's not forget that absolute UNIT of a camera squad this thing just flaunts proudly either...seriously there's still other main brand competitors in the phone game is a laugh.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Pho e
on December 12, 2023
Posted by: Decembergirl71
[This review was collected as part of a promotion.] I use my galaxy for both personal and business. My phone is totally a valuable asset to me. The updates keep me up to date with the latest information. I will always have Galaxy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Galaxys23ultra
on December 13, 2023
Posted by: Nothsppy
[This review was collected as part of a promotion.] The phone will seldom make or receive calls or text while on wifi I've tried different wifi also it randomly does work but mostly not so I know it's not a setting
Value
1
Response from Samsung USBy Social Commerce, December 20, 2023
Hello Nothsppy,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have some time in your day, take a look at, "Galaxy phone or tablet Wi-Fi connection issues" for some quick troubleshooting steps that may help you resolve what you have been experiencing with your Wi-Fi connection. Let us know if you have any questions afterwards or if you would like any further assistance. Thank you for being a treasured Samsung customer. Happy Holidays!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have some time in your day, take a look at, "Galaxy phone or tablet Wi-Fi connection issues" for some quick troubleshooting steps that may help you resolve what you have been experiencing with your Wi-Fi connection. Let us know if you have any questions afterwards or if you would like any further assistance. Thank you for being a treasured Samsung customer. Happy Holidays!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Written by a customer while visiting Samsung US
Customer Rating
2
Display is worse
on December 22, 2023
Posted by: Tusher
[This review was collected as part of a promotion.] My phone dropped from my hand and get cracked immediately. Total waste of money.
Value
2
Response from Samsung USBy Social Commerce, December 28, 2023
Hello there Tusher,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for your investment. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind along the way during your morning commute, spilling your drink into your charging port, having your device stolen, or dropping and breaking your screen while bringing in groceries. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. The Galaxy S23 Ultra was designed with durability in mind! It has an Armor Aluminum Frame, Corning Gorilla Glass Victus 2, and it is Water and Dust Resistant with an IP68 rating. Please let us know if you have any questions or if you would like any further assistance by contacting Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for your investment. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind along the way during your morning commute, spilling your drink into your charging port, having your device stolen, or dropping and breaking your screen while bringing in groceries. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. The Galaxy S23 Ultra was designed with durability in mind! It has an Armor Aluminum Frame, Corning Gorilla Glass Victus 2, and it is Water and Dust Resistant with an IP68 rating. Please let us know if you have any questions or if you would like any further assistance by contacting Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
I'm not happy!
on February 28, 2023
Posted by: Phonestinks
[This review was collected as part of a promotion.] Samsung Galaxy s23 ultra is the worst phone I have ever owned! I can't even turn on my voice-mail because it requires me to turn on near devices then the NFC turns on. It does not have a head phone jack to plug in headphones to listen to music! Also it does not have a SD card slot! And then this phone has a ton of crazy settings. Bixby clones your voice in order to answer your phone for you! Creepy! I can not stand this phone!
Response from Samsung USBy Bethany, Social Commerce, March 7, 2023
Hello... Thank you for your feedback of the Samsung Galaxy S23 Ultra. There is no headphone jack, however your device is compatible with Type C headphones, or a USB-C Headphone Jack adapter. I've attached links for them below. Also linked are some wireless headphones that connect via Bluetooth. Please reach out to Samsung Support for assistance with your voicemail, and anything further. Thank you for being a valued customer. -Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Galaxy Buds2 Pro, Graphite Audio - SM-R510NZAAXAR | Samsung US
Samsung Galaxy Buds Live | Wireless Earbuds | Samsung US
smsng.us/Samsung-Support
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Galaxy Buds2 Pro, Graphite Audio - SM-R510NZAAXAR | Samsung US
Samsung Galaxy Buds Live | Wireless Earbuds | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on March 15, 2023
Posted by: RAYMondo
[This review was collected as part of a promotion.] Just recently changed from my Note 5G Ultra, the S23 Ultra is a great phone with even more possibilities than my previous Samsung phone. The camera itself was the reason why I upgraded to the S23 Ultra.
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!!! .
on May 31, 2023
Posted by: MrsWells
[This review was collected as part of a promotion.] I use my phone for everything. It's canceling my hand I'm taking notes on it that's my favorite thing to do I draw on it when I'm bored, I use it at work I use it for school. I've made presentations on it using Microsoft 365 I love the cameras and the editing software and of course I love the stylus it's great.
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful phone
on February 21, 2023
Posted by: Jujubaby
[This review was collected as part of a promotion.] Best so far I been using galaxy since the 1st one! I'll forever be a customer!
Written by a customer while visiting Samsung US