Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
very nice , I love it
on March 15, 2023
Posted by: Yousef
[This review was collected as part of a promotion.] I love my phone, great pictures and videos qualities
Written by a customer while visiting Samsung US
Customer Rating
3
Superior performance with highly inferior screen
on March 15, 2023
Posted by: TheChizzer
[This review was collected as part of a promotion.] I got this for the incredible camera. I had an S21 ultra a year ago and wanted that zoom back for some sports pictures of my son's baseball team. Overall the phone is INCREDIBLE. The speed, software (I don't mind OneUI) and overall features are pretty awesome. It is a little heavier than my pixel 6 pro, but the camera, battery life and features trump that shortcoming. Love the phone overall....with only two exceptions.
I don't know if it is just me, but I find the zoomed in pictures not as clear as on my S21. That camera's performance was insanely good for max zoom. I find the new camera a little blurry and unable to give me the detail that I got on the other one.
Lastly, the screen is not good. It looks great, but is not durable at all. I have had this phone for just a few weeks and already have a scratch on the screen. I would blame myself, but I was swapping between this phone and my Pixel 6 pro in and out of the same pocket. This phone has a serious scratch that is disheartening for one with the latest gorilla glass. My more than one year old phone has zero blemishes on the screen. That shouldn't happen for what this phone costs.
Response from Samsung USBy Debra, Social & Commerce, March 29, 2023
Good day TheChizzer, thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy S23 Ultra has the next generation in glass protection with Corning Gorilla Glass Victus 2 and Armor Aluminum. The Galaxy S23, S23+, and S23 Ultra offer incredible camera functions so taking portraits, selfies, and videos are a breeze. You can zoom in or out with a tap, improve the resolution on your photos with the AI Image Enhancer, and even take photos and videos in total darkness using the S23 series’ Nightography mode. The Gallery app can also arrange your photos into personalized stories for you! Be sure to check out the Samsung article I have link below titled, "The best camera features on your Galaxy S23" for some great tips on unleashing the full functionality of your amazing cameras. I have also included a link that contains your device's user manual to help you become better acquainted with the settings and features of your new phone. Did you know that we also offer Samsung Care+ that can be added to your eligible devices to extend physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Please do not hesitate to contact Samsung Support if you have any additional feedback to share with us, if you have any questions, or if you would like any help troubleshooting your device. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community smsng.us/Samsung-Care-Plus https://www.samsung.com/us/support/answer/ANS00091862/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device
on March 15, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] The s23 Ultra's performance is amazing. Great picture quality. Seemless processing. Fantastic battery life. Good sized phone and not too heavy. If you are looking to upgrade, this is a great option. I see myself using this for 2 years easily. Highly recommend
Written by a customer while visiting Samsung US
Customer Rating
5
This Product has Awesome Features
on March 15, 2023
Posted by: luvbug0913
[This review was collected as part of a promotion.] I use my S23 Ultra primarily for checking personal email, catching up on news, shopping, and playing games.
I cannot believe how fast the pages move!! When deleting old emails, doesn't take very long for them to be gone.
Searches on my browsers have become so much easier.
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera!
on March 15, 2023
Posted by: JIMMYVMO
[This review was collected as part of a promotion.] Replaced my DSLR with the S23 Ultra. Has all the functionality and works great.
Written by a customer while visiting Samsung US
Customer Rating
5
I upgraded from a s20 ultra.
on March 15, 2023
Posted by: Macguel
[This review was collected as part of a promotion.] I have had my new phone for about 2 weeks so far. So far I am very happy that I finally upgraded. The screen is bright, system is much faster them my s20. The battery last all day.
Written by a customer while visiting Samsung US
Customer Rating
5
The camera lives up to the hype.
on March 15, 2023
Posted by: TheMShop
[This review was collected as part of a promotion.] The phone has new features from the s22 and the camera is more refined, the phone feels faster with the new SoC, even my 5g feels better than ever.
Written by a customer while visiting Samsung US
Customer Rating
5
Love the size of the screen
on March 15, 2023
Posted by: Sloboat
[This review was collected as part of a promotion.] I use my smart phone for everything; gaming, browsing, social media and paying bills. The larger screen and the added memory have made my life easier. Great new Smart phone.
Written by a customer while visiting Samsung US