Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
2
Beware of screen!
on May 31, 2023
Posted by: SadSamsungSupporter
[This review was collected as part of a promotion.] I use my phone all the time for work and personal needs. I have never had to use a screen protector for ANY phone I've owned. This phone immediately got deep scratches in the glass with just normal usage. Very disappointing for a device that costs this much.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 1, 2023
Hey there, we appreciate you taking time to provide your feedback to us on your Samsung Galaxy S23 Ultra. We understand how important durability of your device can be to your daily life. This device does have a Gorilla Glass Victus 2 display. We have provided for your convenience links to the Samsung Support Team and warranty information of your device for review and options available to you. We appreciate you being a Samsung customer and look forward to assisting you further. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
No connection
on March 15, 2023
Posted by: Frick1
[This review was collected as part of a promotion.] This phone drops internet connection every 5 seconds and doesn't reconnect until you refresh the phone, and the 5G signal stays on even when it does not have connection
Response from Samsung USBy Bethany, Social Commerce, March 23, 2023
Hi Frick1...Thank you for your review of the Samsung Galaxy S23 Ultra. We appreciate your thoughts as we continue to innovate and improve on the design and functionality of our products. I’ve attached a couple links that should be of use concerning the connectivity of your device. If you need any further assistance, please feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality photos
on March 13, 2023
Posted by: Ebr2192
[This review was collected as part of a promotion.] This camera is top teir no one better. If America wasn't so Apple brainwadhed they would know the camera is way better.
Written by a customer while visiting Samsung US
Customer Rating
5
This product is alot of new further
on February 22, 2023
Posted by: Haroon
[This review was collected as part of a promotion.] I’m using device for work and also watching the movie . The camera is also used alot for photos
Written by a customer while visiting Samsung US
Customer Rating
5
I love the size and the shape of it.
on February 24, 2023
Posted by: sfazly2023
[This review was collected as part of a promotion.] It’s perfect, it was my first time I use Samsung Galaxy I really love it, the camera, the speed the shape of phone. It was my Valentine gift from my Love.
Thank you Samsung
Thank you Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
Bigger than Expected
on February 26, 2023
Posted by: Justaleash
[This review was collected as part of a promotion.] I mainly use my phone to store music and my apps. I needed an upgrade since my old 64gb was running slow and maxed out in space even when I didn't have any videos or photos on there
The phone is bigger and heavier than my old phone but that'll just take some time to get use to.
Written by a customer while visiting Samsung US
Customer Rating
5
Possibilities
on February 28, 2023
Posted by: OldGreg
[This review was collected as part of a promotion.] I like the extensive quantity of configurations in this phone. I don't believe I've experienced this level of possibilities. The feel of the interface is quite smooth and screen is vivid. This phone takes magnificent photos. Has a surprisingly long battery life. Has ample storage for apps, music, photos and videos. My first 'S' series phone is a winner.
Written by a customer while visiting Samsung US
Customer Rating
5
Evolution of the S22 ultra but worth it
on March 9, 2023
Posted by: Dfw1098
[This review was collected as part of a promotion.] I upgraded from the S22 ULTRA, wasn't sure if it was really worth it but I'm glad I did, the S23 ULTRA just feels more cohesive as a whole I also love that they flattened the sides a bit, gives the phone a more premium feel. But I thing the biggest thing for me is the insane battery life improvement, The 22u was acceptable battery wise but the 23U knocks it out of the park, with my usage patterns it's easily a 2 day phone between charges. When I put it on the charger next to my bed it sill has usually over 60% left
Written by a customer while visiting Samsung US