Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Love this phone
on November 20, 2023
Posted by: Stocky
[This review was collected as part of a promotion.] I held out and had an s20 that lasted and was still solid, but upgrading to the giant screen, awesome battery life, and amazing camera was huge!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very powerful
on November 21, 2023
Posted by: MexicanDude
[This review was collected as part of a promotion.] Very powerful phone with a lot of features. Spen is great for math classes
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Successor to the Note Series
on November 22, 2023
Posted by: PrEtTyPiTtYlEsS
[This review was collected as part of a promotion.] I've been an avid fan of the Samsung Galaxy Note since the Note 4 was released and was devastated when I found out that the series was going to be discontinued wirh the Note 20 model being the final release.
Even after finding out that the S22 and S23 Ultra models would pick up where my beloved Note series was left behind, I still didn't feel like either phone would replace the Note across the board in terms of reliability and specific functions that before were rather specific to the Note, with no other phone or tablet having the capabilities.
It wasn't until I heard about the Note's trademark S-Pen being re-released as a new addition to the Samsung S22/23 Ultra models that I even considered looking into the newest members of the Samsung Galaxy line and it didn't take long before I upgraded to the S23 Ultra with my personal experiences being all positive so far.
I was instantly impressed with the increased capabilities of the S23 Ultra cameras and the battery life also exceeded my expectations. I love that the S-Pen is an included component of the Ultra line and would never have considered purchasing otherwise. The screens resolution and clarity are magnificent and like every other Samsung phone I have evr owned, the speakers and sound quality are, of, course top-notch. There are so many new, fun, interesting and innovative apps on the market specifically for phones that include the S-Pen that I enjoy very much, with the coloring apps being my favorite.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not the best by far
on February 26, 2023
Posted by: rsb711
[This review was collected as part of a promotion.] What they are doing to this is going downhill. In display fingerprint sensor very erratic at best, very fussy about placement as well as we're on there finger. Should go back to button fingerprint. It is much faster but importing old settings from an iphone next to useless. Don't know which is worse the iphone or Samsung. Stop making things that work only with Samsung products and make it more universal.
Response from Samsung USBy Bethany, Social Commerce, March 1, 2023
Hi Rsb711... Thank you for your review of the Samsung Galaxy S23 Ultra. We appreciate your feedback as we continue to give our consumers the best in design and functionality. I've attached some links that should just a few of the awesome features of your new device. Please feel free to contact Samsung Support, also below, for assistance with the fingerprint sensor, and for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
smsng.us/Samsung-Support
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
NOTHING SPECIAL OR MUCH OF AN UPGRADE
on February 19, 2023
Posted by: Mari03
[This review was collected as part of a promotion.] The camera was what got me to buy it they sold me on that pitch. Now that I have the phone the 200 mega pixels suck pictures on my note 9 are better.
Response from Samsung USBy Bethany, Social Commerce, March 14, 2023
Hi Mari03... Thank you for your feedback of the Samsung Galaxy S23 Ultra. Your thoughts are valuable as we continue leading the charge on innovation. Our cameras have much improved since the Galaxy Note9, which had a 12MP rear, and 8MP front camera. The Galaxy S23 Ultra boasts a 200MP Wide, 12MP Ultra-Wide, 10MP Tele 3X Optical Zoom, 10MP Tele 10X Optical Zoom, and 100X Space Zoom rear cameras. As well as a 12MP front camera. I've included some videos from Samsung's YouTube channel that demonstrate how to use the impressive features of your new camera. Also, the short film 'Behold', by the legendary Sir Ridley Scott, which was actually filmed with a Samsung Galaxy S23 Ultra! Please feel free to reach out to Samsung Support, also below, if you need any additional assistance. Thank you for being the best part of Samsung. -Bethany
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
Galaxy S23 Ultra: 'Behold' by Sir Ridley Scott – Filmed #withGalaxy | Samsung - YouTube
smsng.us/Samsung-Support
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
Galaxy S23 Ultra: 'Behold' by Sir Ridley Scott – Filmed #withGalaxy | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Meh phone
on March 2, 2023
Posted by: Anotherone
[This review was collected as part of a promotion.] I have been a Samsung user since the first S series and note series. I have experienced numerous features from since the beginning. Overall I think samsung is starting to loose its edge. Don't get me wrong the device is still phenomenal but it's getting to be boring. No big changes in the last several years. My experience using the S23 ultra hasn't been any huge of a difference since I used my note 9 which in my opinion is probably one of the best phones still out there. I do utilize the 100x zoom for work purposes and comes in handy but other than that e eything else has seem to be the same. I do have one major bone to also pick and that is the messaging app. Dosent matter if I use Google messages or Samsung messages. I have been having this issue since the S21 series. When connected to wifi I don't always get all the messages in a group chat. They are constantly going into individual messages and I have to turn off my wifi and individually download each message that was not broadcasted in the group. Very annoying and has become an issue with work since my colleagues and I use group messages to communicate throught the day. Aside from all that I can't say the phone is bad we just need a wow factor Samsung cause things are getting dull at this point.
Response from Samsung USBy Bethany, Social Commerce, March 8, 2023
Hello... Thank you for your review of the Samsung Galaxy 23 Ultra. We appreciate your input as we continue to give our consumers the best in design and functionality. We're happy you are enjoying the 100x zoom! I've attached a link that should help concerning your text messages. Also below are some videos from our YouTube channel that showcase some of the neat features of your new device. Please reach out to Samsung Support for further assistance with your messages, or for anything further. Thank you for being a loyal customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
smsng.us/Samsung-Support
Messages on Samsung phone are slow, do not send, or cannot be received
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Upgrade from Note 20
on February 17, 2023
Posted by: PotatoFamily
[This review was collected as part of a promotion.] This phone is a noticeable upgrade from my old note 20. Side by side the s23 is very fast, responsive and looks very good.
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with one drawback
on May 4, 2023
Posted by: cmoney
[This review was collected as part of a promotion.] The s23 ultra is the best Samsung phone so far. It's powerful, has tons of Useful features and great battery life.
The only drawback is the screen. It is response, fast, and has a great picture, but was easily scratch while in my pocket with a key. It seems more shatter proof, but also more plastic, which I am guess is why it scratched easier.
Written by a customer while visiting Samsung US