Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
3
Galaxy S23 Ultra
on March 15, 2023
Posted by: asleck
[This review was collected as part of a promotion.] I have had this phone now for a few weeks. The camera is OK, the battery is great, the phone speed and responsiveness is great.
The call quality is poor. It drops calls when on WIFI regularly. If it isn't dropping the calls, it is constantly cutting out during calls. I have seen lots of comments in regards to the WIFI calling and it appears Samsung is aware of this. I wish it just worked correctly out of the box.
The call quality is poor. It drops calls when on WIFI regularly. If it isn't dropping the calls, it is constantly cutting out during calls. I have seen lots of comments in regards to the WIFI calling and it appears Samsung is aware of this. I wish it just worked correctly out of the box.
Response from Samsung USBy Bethany, Social Commerce, March 27, 2023
Hi Asleck... Thank you for your review of the Samsung Galaxy S23 Ultra. We appreciate all feedback as we continue to give our consumers the best in design and functionality. We're thrilled you are enjoying the battery, and speed of your new device! I've attached some links that should help concerning its connectivity. Please reach out to Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Dropped calls on a Samsung phone
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Dropped calls on a Samsung phone
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
this phone was the best phone i ever had
on March 15, 2023
Posted by: Acanan
[This review was collected as part of a promotion.] my device used for work and also for my leisure with my family to take pictures and make a lot of videos
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on March 15, 2023
Posted by: Jkellz86
[This review was collected as part of a promotion.] This phone is amazing from daily performance to taking dope pictures to gaming it can do it all. Everyday I think I notice something new it can do. Extremely happy with this device.
Written by a customer while visiting Samsung US
Customer Rating
5
I couldn't be any happier with this phone
on March 15, 2023
Posted by: TheSamsungEnthusiast
[This review was collected as part of a promotion.] I pre ordered my S23 Ultra and traded my S10 for it and got a really good deal. Usually I wait a bit for reviews to come out about the phone but when I saw this phone, I had no hesitation. Let me start with what I love the most. Firstly, I really, really love the cameras on this phone. On my S10, I was already impressed with those cameras, so with the S23 Ultras cameras, I was blown away. I love the 200mp mode and the 8k video and the 100x zoom features, they're all so cool. Secondly, the battery is one of a kind. After a normal day for me, I finish with around 60-70% so sometimes at night, I won't even charge my phone. And when I need to charge it, the 45 watt charging really comes in handy. Again, coming from my S10, this battery is wayyyy more powerful than I thought it would be. I don't know if this next one has to do with the phone or my provider, but the 5g is incredibly fast. The screen is also very good and gets very bright when needed in bright daylight. The s pen is cool, but me personally, I don't use it much and it just sits inside my phone. The only thing that don't like about the phone is how much dust it picks up. This could be from my usage of the phone, but I feel that it picks up a lot of dust, especially around the cameras. But besides that, I truly love this phone and have no regrets getting this phone.
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on March 15, 2023
Posted by: EnglishTex
[This review was collected as part of a promotion.] It's been a long time since I owned a flagship phone.
I love the large size, the screen clarity, the camera is outstanding and the spen is a nice touch
I love the large size, the screen clarity, the camera is outstanding and the spen is a nice touch
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is amazing, processor is faster.
on March 15, 2023
Posted by: PR0619
[This review was collected as part of a promotion.] I am in love with this phone. I use it as a camera, for movies and to stay in touch with news and social media. This phone is very fast and the picture quality is amazing. It has so many features. There is always something that this phone does that amazes me. The pen is an added feature that expands the features.
Written by a customer while visiting Samsung US
Customer Rating
5
Significant upgrade
on March 15, 2023
Posted by: RainbowDragon
[This review was collected as part of a promotion.] Still learning all the amazing things that the phone and camera can accomplish.
Processor speed improved. Longer battery life and quicker charging appreciated. Pen/Stylus a handy and multi-functional tool. Audio system a noticeable improvement.
Overall a welcome experience continues after years and generations of Samsung mobile devices.
Processor speed improved. Longer battery life and quicker charging appreciated. Pen/Stylus a handy and multi-functional tool. Audio system a noticeable improvement.
Overall a welcome experience continues after years and generations of Samsung mobile devices.
Written by a customer while visiting Samsung US
Customer Rating
5
Love this PHONE!!
on March 15, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I use my phone for EVERYTHING! Streaming, gaming, social media ect. This phone is amazing!!! The CAMERA is absolutely STELLAR!! CRISP pictures. There's tons of extra features on the new S series that I love and I'm finding g more everyday.
Written by a customer while visiting Samsung US