Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
3
Amazing camera
on September 21, 2023
Posted by: Bellsandwhistles
[This review was collected as part of a promotion.] Camera is amazing but software keeps glitching. Have had to order another one.
Value
3
Response from Samsung USBy Debra, Social Commerce, September 25, 2023
Howdy Bellsandwhistles,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you have not updated the software on your Galaxy S23 Ultra yet, please do so as soon as possible. I have provided a link below that contains your device's update, for your quick access. If, for any reason, you would like additional assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you have not updated the software on your Galaxy S23 Ultra yet, please do so as soon as possible. I have provided a link below that contains your device's update, for your quick access. If, for any reason, you would like additional assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
1
Phone is junk for what we pay
on December 12, 2023
Posted by: Darewood
[This review was collected as part of a promotion.] The phone never gets good service. You pay out the end to get but the speaker blows the phone glitches out. The battery starts to die faster and takes longer to charge. These phones aren't what worth what we pay for them.
Value
1
Response from Samsung USBy Social Commerce, December 18, 2023
Good day Darewood,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Check out the article titled, "Issues with mobile network connection on Samsung phone or tablet" when you have some free time to help resolve what you may be experiencing with your mobile connection, linked below. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Do you recall updating the software on your Galaxy S23 Ultra recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. I've linked your most current version of software below if you need to update your device. Were you aware that the Galaxy S23 Ultra has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps you use regularly to stay in memory after you exit them. Also, apps you use rarely are killed as soon as you exit them so that they don’t run in the background and waste battery life or use Wi-Fi or mobile data. Pretty awesome, right? We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Please do not hesitate to contact Samsung Support if you would like any further assistance after looking over the provided resources. Have a fabulous holiday season and thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/answer/ANS00077582/
smsng.us/Samsung-Care-Plus
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Check out the article titled, "Issues with mobile network connection on Samsung phone or tablet" when you have some free time to help resolve what you may be experiencing with your mobile connection, linked below. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Do you recall updating the software on your Galaxy S23 Ultra recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. I've linked your most current version of software below if you need to update your device. Were you aware that the Galaxy S23 Ultra has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps you use regularly to stay in memory after you exit them. Also, apps you use rarely are killed as soon as you exit them so that they don’t run in the background and waste battery life or use Wi-Fi or mobile data. Pretty awesome, right? We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Please do not hesitate to contact Samsung Support if you would like any further assistance after looking over the provided resources. Have a fabulous holiday season and thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/answer/ANS00077582/
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone overall
on February 26, 2023
Posted by: Awesome
[This review was collected as part of a promotion.] Love the dex feature. I use it everyday. Great feature.
Written by a customer while visiting Samsung US
Customer Rating
5
Beyond Pleased
on March 3, 2023
Posted by: NotAlice
[This review was collected as part of a promotion.] Having been absent from Samsung phones for years, I picked up the S23 Ultra after seeing previews of the camera, specs, battery life, and audio quality. The biggest appeal of the phone is the battery life. My prior phone could hardly hold a charge for hours, however the S23 Ultra has blown me away by how long I can actively use the phone before it goes blow 50%. From playing games, to watching videos, or to using a GPS app, I can rely on the battery not being dead when I need it most.
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone
on March 13, 2023
Posted by: Phoneguy
[This review was collected as part of a promotion.] This phone can do it all and still has enough battery left over at the end of the day
Written by a customer while visiting Samsung US
Customer Rating
4
New Phone Honeymoon Phase
on March 14, 2023
Posted by: Shadowplay
[This review was collected as part of a promotion.] I've had the phone for a little over a week. My old phone was a 4 year old phone that was slowing down and showing its age. It was time to upgrade.
Since don't upgrade often, I'm comparing it to 4 year old technology, so I can't say with authority how it compares to other modern phones.
The camera is really good. I haven't found all the functions, but from the pics I've taken, I'm very impressed.
The battery life is also really good.
It is fast. The interface is very smooth while scrolling.
Now the less favorable.
The transfer to new phone app didn't copy settings from my old phone. It seemed to only copy the apps so I didn't have my game progress. If I knew that, I wouldn't have bothered since changing phones is a good time to cull unused apps.
There's a lot of junkware.
Still getting used to the lack of headphones jack.
I would have liked a microSD card slot, especially when the pictures take up so much space. This is probably my biggest peeve.
Since don't upgrade often, I'm comparing it to 4 year old technology, so I can't say with authority how it compares to other modern phones.
The camera is really good. I haven't found all the functions, but from the pics I've taken, I'm very impressed.
The battery life is also really good.
It is fast. The interface is very smooth while scrolling.
Now the less favorable.
The transfer to new phone app didn't copy settings from my old phone. It seemed to only copy the apps so I didn't have my game progress. If I knew that, I wouldn't have bothered since changing phones is a good time to cull unused apps.
There's a lot of junkware.
Still getting used to the lack of headphones jack.
I would have liked a microSD card slot, especially when the pictures take up so much space. This is probably my biggest peeve.
In all, it's a good phone and I will live with the deficiencies.
Written by a customer while visiting Samsung US
Customer Rating
5
Nailed it!
on March 15, 2023
Posted by: SKEETER
[This review was collected as part of a promotion.] Outstanding battery life and low heat (compared to my S22U) . Awesome camera as well.
Sammy nailed it!
Written by a customer while visiting Samsung US
Customer Rating
5
The camera is to die for
on March 15, 2023
Posted by: Jess131
[This review was collected as part of a promotion.] I am in love with the camera on this phone. The low light pictures that it takes are amazing. I take a lot of pictures of my dogs, and I'm used to having to take 20 pictures at a time, just to hope one might turn out, but now they all look great. That alone makes this phone worth it.
If I were to say anything negative about the phone, it's just that I'm annoyed that there are no options for micro SD cards. All phones have done away with that, though, and I don't know why. I hate being forced to use the cloud, if prefer to be able to just buy an SD card. I use up space fast with photos and videos, so I end up having to pay a lot for cloud storage. I'm still giving it 5 stars though, since that's not just a problem with this model, it's all phones.
If I were to say anything negative about the phone, it's just that I'm annoyed that there are no options for micro SD cards. All phones have done away with that, though, and I don't know why. I hate being forced to use the cloud, if prefer to be able to just buy an SD card. I use up space fast with photos and videos, so I end up having to pay a lot for cloud storage. I'm still giving it 5 stars though, since that's not just a problem with this model, it's all phones.
Written by a customer while visiting Samsung US