Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Awesome!!
on October 13, 2024
Posted by: Puddin
from Eastland Co. Texas
Expertise:Beginner
Bought the s23 ultra and it has been nothing but absolutely amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Premium phone worth for every penny spent
on October 20, 2024
Posted by: Anonymous
from India, Tamilnadu and tiruppur
Expertise:Intermediate
Been in my bucket list for past few years, completely happy with owning this. From battery to performance im still on awe.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone. A few kinks. It has not been resoved
on October 29, 2024
Posted by: Joey
from NYC
Expertise:Intermediate
There are a few problems I wish were resolved. I think Samsung doesn't realize the problem exists?
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
4
Response from Samsung USBy Social Commerce, October 30, 2024
Thank you for sharing your honest feedback on the Galaxy S23 Ultra, Joey. Our goal is to ensure that our customers have the best experience possible with our devices. The S23 Ultra is designed to help you make the most of your free time with the most powerful chip available in a Galaxy smartphone. Its epic features ensure that everything from gaming to streaming runs smoothly and seamlessly, with minimal lag. The Dynamic AMOLED 2X display delivers vibrant and clear visuals, whether the brightness is low or set to maximum. Additionally, the 120Hz technology intelligently adjusts the refresh rate, enhancing the action while also conserving battery life. We would love to get more information regarding your experience so that we can look into what can be done to help you have a better experience with your S23 Ultra. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Great flagship device
on October 31, 2024
Posted by: Tim1029
from Shepherdsville, ky
Expertise:Intermediate
I bought this phone new and it proved to be a great device. It's still holding up to the newer releases in terms of features and functionality.
If I were to point out any drawback, it would be the rounded glass. It's since been corrected with the newer interation of the ultra lineup, but still frustrating in daily use.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Written by a customer while visiting Samsung US
Customer Rating
3
Not so good screen
on December 9, 2024
Posted by: LittleRay
Love the way the camera is and all that but the screen is so not durable.
Response from Samsung USBy Social Commerce, December 9, 2024
Hi LittleRay, thank you for your feedback on your Samsung Galaxy S23 Ultra. We are happy to hear how pleased you are with the camera of your phone. We do always recommend using protective cases for all devices for peace of mind from accidental drops and bumps. We also have available screen protectors if you are concerned about the display directly. If you have experienced an incident with your display, we have provided a link to the Samsung Support Team to help you one on one work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2
They are getting worse every year
on March 28, 2025
Posted by: Sammy
from New Orleans,LA
Expertise:Intermediate
I’ve owned galaxy devices since the S7 was launched. I currently own a 23 ultra and it’s unbearable to use. It has issues with cellular connectivity when traveling as if it refuses to connect to a new,closer tower. The usb port is super slow for data transfer even though these are advertised as having super fast storage. What good is fast storage on a phone with a terabyte of storage if when you plug in an external ssd it takes hours to transfer a couple gigs??
I had a note 20 ultra and it used to transfer large files over usb lightning fast. Not sure I can continue to support this kind of degradation in quality.
I had a note 20 ultra and it used to transfer large files over usb lightning fast. Not sure I can continue to support this kind of degradation in quality.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, March 31, 2025
Hey there Sammy, we appreciate your feedback on your Samsung Galaxy S23 Ultra. We know how important specific features of your device are to you for continuously enjoyable usage. Without knowing the specific type of cable and additional details, we have provided a link to the Samsung Support Team. They can work with you one on one to streamline your data transfers and have the best possible experience with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
5
Would recommend? Yes
(
1 out of
1)
Design
5
Features
5
Performance
5
Value
5