Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
4
Great overall phone
on December 12, 2023
Posted by: aharr99
[This review was collected as part of a promotion.] Phone was excellent until this last update. I am now unable to stay connected to my wifi. Other then that issue, it is a great phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as you would think
on December 12, 2023
Posted by: mandyB
[This review was collected as part of a promotion.] I'm disappointed. It is not as good as the 22 Ultra. It freezes up on u in the middle of searching, the sound will go out when using maps sometimes.
Value
3
Response from Samsung USBy Social Commerce, December 20, 2023
Good day Mandyb,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes on your device in the future. Have you updated the software on your device recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. Take a look at the article titled, "Samsung phone or tablet freezes and crashes" when you have the available time out of your day to help resolve what you have been experiencing with your device. I have also included a link below that contains your software update. Let us know if you have any questions after reviewing the provided resources or if you would like any further assistance. We here to assist you in any way that we can! Have a wonderful holiday season and thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes on your device in the future. Have you updated the software on your device recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. Take a look at the article titled, "Samsung phone or tablet freezes and crashes" when you have the available time out of your day to help resolve what you have been experiencing with your device. I have also included a link below that contains your software update. Let us know if you have any questions after reviewing the provided resources or if you would like any further assistance. We here to assist you in any way that we can! Have a wonderful holiday season and thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 12, 2023
Posted by: JayBeans
[This review was collected as part of a promotion.] I use my phone for everyday general use, work, streaming, music, Hotspot and photography.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Note review
on December 12, 2023
Posted by: WifeLovesitbutitsalright
[This review was collected as part of a promotion.] It good phone I only got it to run two apps parallel but I notice I can't set up my 2.4ghz smart home devices with it I have use my old phone to set them up.
Value
3
Response from Samsung USBy Social Commerce, December 20, 2023
Hello WifeLovesitbutitsalright,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency. We would love to provide you with more assistance but without having more details available regarding what type of smart home device you are using and without being able to ask you any follow up questions in response to what you have shared with us, we suggest reaching out to Samsung Support for further assistance at your leisure. There are tons of products that have been diligently tested by the SmartThings team and verified to work with SmartThings. To find out how to access the compatible devices list from the SmartThings app, check out the article titled, "SmartThings Supported Device". Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01109756/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency. We would love to provide you with more assistance but without having more details available regarding what type of smart home device you are using and without being able to ask you any follow up questions in response to what you have shared with us, we suggest reaching out to Samsung Support for further assistance at your leisure. There are tons of products that have been diligently tested by the SmartThings team and verified to work with SmartThings. To find out how to access the compatible devices list from the SmartThings app, check out the article titled, "SmartThings Supported Device". Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01109756/
Written by a customer while visiting Samsung US
Customer Rating
5
S23 The Bestest
on December 12, 2023
Posted by: Samsung7Geek7NYC
[This review was collected as part of a promotion.] In terms of physical design, I don’t blame anyone for not being able to distinguish between a S21, S22 and this current model. Aside from the previously segmented camera bump corner on the rear, the basic S models have retained essentially the same body for years now. That’s not to say that it's a negative thing as this is one of the best remaining one handed mobile phones left in the US market. With a relatively smaller (by modern standards) 6.1 inch AMOLED display, the S23 is quite comfortable to hold with one hand. That 1080 x 2340 p display has a 120 Hz refresh rate and a 19.5:9 aspect ratio.
Watching videos in both portrait and landscape mode is quite comfortable for long periods of time due to how ergonomically friendly it is to grasp with either one or two hands. Even though this isn’t the sharpest panel Samsung has thrown on a phone, the 425 ppi is still extremely satisfying to view. Darker colors are deep in contrast and the vibrant nature of the AMOLED panel makes for a terrific companion for space wallpapers like the one I use from Wallpaper Engine. If you’ve used a modern Samsung smartphone in the past, the S23 will continue to honor the tradition of quality viewing experiences that the company is known for.
There’s an under display fingerprint scanner that recognizes my thumbs pretty much all of the time. At this point, this is probably the most accurate it’ll get with this technology, so I can live with what the S23 gives me 95% of the time. I’ve seen slower
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm spoiled now!!!
on December 12, 2023
Posted by: MissMaya
[This review was collected as part of a promotion.] I've had okay to terrible phones even back when I got the newest Samsung or LG version but Samsung has really come such a long way and boy did I make myself wish I hadn't be so glad I did when getting this phone the moment in was released, now nothing below or near its quality will do but at least I got one heck of a reliable phone both in side and out I'm sure I'll be happy with it for longer than any other device I've had. Beyond expectations met and exceeded here for more reasons then I have character to expressed. If you're a Samsung lover, of the note or the galaxy and especially of both this phone covers all those wants and needs you have from your current or pervious phone and then continues to surprise you with more that you won't want to ever be without again. 5 stars isn't justice 10 out of 10 barely meta the mark too!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone has amazing processing speed
on December 12, 2023
Posted by: Micheal93
[This review was collected as part of a promotion.] I use my phone for multitasking and it does exactly that flawlessly. The video and picture quality is astonishing. I'll never go back to any other model besides the Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
No complaints
on December 12, 2023
Posted by: EliwoodGoot
[This review was collected as part of a promotion.] This is honestly my favorite phone I've used so far. It's camera is phenomenal, the S pen is life changing, it's durable, it's performance gaming is amazing. My only complaint is I still wish One UI was closer to stock android. The drop down menu feels so basic and utilitarian. But a minor nitpick.
Value
5
Written by a customer while visiting Samsung US