Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
3
Samsung phone crashes alot
on August 21, 2023
Posted by: Mikey0903
[This review was collected as part of a promotion.] This phone would be great if the phone didn't crash all the time
Value
3
Response from Samsung USBy Debra, Social Commerce, August 22, 2023
Hello Mikey0903,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 Ultra has been updated with the most current version of software. For your convenience, I have included the link for your software update below. Feel free to contact Samsung Support if you would like any additional assistance. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 Ultra has been updated with the most current version of software. For your convenience, I have included the link for your software update below. Feel free to contact Samsung Support if you would like any additional assistance. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
3
The phone when purchased brand new glitched.
on August 21, 2023
Posted by: ReeseB
[This review was collected as part of a promotion.] Missed calls, text, media and other notifications. When phone was purchased brand new. Over heats. Great with all other amenities.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Hey ReeseB,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. When you have some free time in your schedule, please look over the articles that I have linked below for you titled, "Keep your Galaxy devices at its normal operating temperature," "Messages on Samsung phone are slow, do not send, or cannot be received," and "Galaxy phone is unable to make or receive calls" for some troubleshooting steps that you can conduct in order to help resolve what you have been experiencing with your Galaxy S23 Ultra's connectivity. Feel free to contact Samsung Support afterwards if you would like further assistance and/or help troubleshooting your Galaxy devices. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. When you have some free time in your schedule, please look over the articles that I have linked below for you titled, "Keep your Galaxy devices at its normal operating temperature," "Messages on Samsung phone are slow, do not send, or cannot be received," and "Galaxy phone is unable to make or receive calls" for some troubleshooting steps that you can conduct in order to help resolve what you have been experiencing with your Galaxy S23 Ultra's connectivity. Feel free to contact Samsung Support afterwards if you would like further assistance and/or help troubleshooting your Galaxy devices. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung S23 Ultra Review
on August 21, 2023
Posted by: CorgieGlasses
[This review was collected as part of a promotion.] I've been a Samsung user for many years now. The main reason I switched from another phone to Samsung was due to the other phone not having an option for additional storage - while the Samsung, for years, did offer that capability. I was very disappointed when i found out that Samsung has taken away that option. I've also had issues with my most recent phones battery life, an issue I've never experienced until my phone is due for an upgrade. The S23 Ultra had battery issues right away. I've also experienced many issues with text messaging. It does not seem to be a carrier issue, but rather a phone issue. As far as positives go - the camera is pretty nice & pictures are very clear, however as soon as you edit the pictures, they tend to turn blurry. My son loves the stylus becasue you can draw pictures from your lock screen. I personally don't care about the stylus, I rarely use it. I guess overall the phone is fine, but nothing special.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Hi CorgieGlasses,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the available time in your hectic day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23 Ultra' s battery life. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. The article titled, "Messages on Samsung phone are slow, do not send, or cannot be received" addresses that topic so be sure to review that linked article as well. Please feel free to contact Samsung Support after reviewing the provided resources if you would like any further assistance and/or troubleshooting. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the available time in your hectic day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23 Ultra' s battery life. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. The article titled, "Messages on Samsung phone are slow, do not send, or cannot be received" addresses that topic so be sure to review that linked article as well. Please feel free to contact Samsung Support after reviewing the provided resources if you would like any further assistance and/or troubleshooting. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Written by a customer while visiting Samsung US
Customer Rating
3
Software issues
on August 21, 2023
Posted by: Xanaka82
[This review was collected as part of a promotion.] Have this phone less than a year and kept restarting by it self and screen froze up so many times.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 22, 2023
Hi there Xanaka82,
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your Galaxy S23 Ultra has been updated with the latest version of software. I have linked it below for your easy access. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article titled, "Samsung phone or tablet freezes and crashes" for some quick troubleshooting steps that you can take to help resolve what you have been experiencing with your display's screen freezing. Please feel free to reach out to Samsung Support after updating your device and reviewing the provided resource, if you would like further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your Galaxy S23 Ultra has been updated with the latest version of software. I have linked it below for your easy access. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article titled, "Samsung phone or tablet freezes and crashes" for some quick troubleshooting steps that you can take to help resolve what you have been experiencing with your display's screen freezing. Please feel free to reach out to Samsung Support after updating your device and reviewing the provided resource, if you would like further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
3
Good device fragile screen
on August 21, 2023
Posted by: Ableobject
[This review was collected as part of a promotion.] Overall this is a solid device. You can do anything on this device. The screen on the otherhand could use some improvements. I am very careful and have fully protected my device with a case and screen protector, the screen still broke, twice.. get insurance if you purchase this device
Value
3
Response from Samsung USBy Debra, Social Commerce, August 23, 2023
Greetings Ableobject,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your pocket, to dropping your phone and shattering the screen while bringing in that last bag of groceries. Talk about the ultimate peace of mind when it comes to protecting your investments! The Galaxy S23 Ultra has the next generation in glass protection with Corning Gorilla Glass Victus 2 and an Armor Aluminum Frame which aids it in being water resistant in up to 1.5 meters of freshwater for up to 30 minutes based on an IP68 rating. Our partners at UBreakIFix are also available to assist you with your repair needs. Feel free to contact Samsung Support if you have any questions or if you would like to share any other feedback with us. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.ubreakifix.com/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your pocket, to dropping your phone and shattering the screen while bringing in that last bag of groceries. Talk about the ultimate peace of mind when it comes to protecting your investments! The Galaxy S23 Ultra has the next generation in glass protection with Corning Gorilla Glass Victus 2 and an Armor Aluminum Frame which aids it in being water resistant in up to 1.5 meters of freshwater for up to 30 minutes based on an IP68 rating. Our partners at UBreakIFix are also available to assist you with your repair needs. Feel free to contact Samsung Support if you have any questions or if you would like to share any other feedback with us. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
3
Love it....But?!?!
on September 11, 2023
Posted by: Thomasseattle
[This review was collected as part of a promotion.] I love the phone. I use it for everything. I use it to monitor my blood sugar as well. BUT...the wireless charging function of the phone has completely stopped working. Phone isn't even a year old. My car work and home are all set up for wireless. The phone self diagnostics tests don't help it all. It just keeps telling me to place my phone on a wireless charger. It's not the phone case or the chargers? Its not a software update. Disappointing fast wireless charging was one of the reasons I bought the phone in the first place
Value
3
Response from Samsung USBy Debra, Social Commerce, September 15, 2023
Good day Thomasseattle,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without knowing more information about what you may be currently experiencing with your device, I suggest reaching out to Samsung Support if you would like further assistance and/or help troubleshooting your Galaxy devices. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without knowing more information about what you may be currently experiencing with your device, I suggest reaching out to Samsung Support if you would like further assistance and/or help troubleshooting your Galaxy devices. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
Should have been better thought through.
on September 11, 2023
Posted by: LeeWeezy
[This review was collected as part of a promotion.] The S23 Ultra is a good phone, I just feel like it could have been better. I have used the stylus 3 times since I got the phone on the release date. Once u add a case there isn't much protection on that side.
A head phone jack would be great, but I guess I have to buy a c-port headset for that. The volume and power button on the same side stacked doesn't work for me. If the volume was on the left side it would be more useful. The flash light could be brighter and for what ever reason when I ask assistant to turn it on, it's always dimmer then manually turning it on.
Typing on any samsung phone as always been a challenge. Either adding a "b" instead of the space bar or typing "r" instead "t" while typing. There is also a sound, like a moving sound coming from the camera that happens when I bring the phone to my ear from texting. Not sure what it is but doesn't seem right.
Overall it's a better phone then my old S10 ultra. Can't wait for the S25 Ultra.
Value
3
Response from Samsung USBy Debra, Social Commerce, September 13, 2023
Hello there LeeWeezy,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Although the Galaxy S23 Ultra lacks a 3.5mm headphone jack, you can still use wired headphones that plug via USB-C to listen to your content, or you can use a USB-C to 3.5mm jack adapter, if Bluetooth enable earbuds are not your cup of tea. Did you know that we also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investments? Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to what you love most in life. Please do not hesitate to reach out to Samsung Support if you would like any further assistance and/or help with troubleshooting your Galaxy devices. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Although the Galaxy S23 Ultra lacks a 3.5mm headphone jack, you can still use wired headphones that plug via USB-C to listen to your content, or you can use a USB-C to 3.5mm jack adapter, if Bluetooth enable earbuds are not your cup of tea. Did you know that we also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investments? Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to what you love most in life. Please do not hesitate to reach out to Samsung Support if you would like any further assistance and/or help with troubleshooting your Galaxy devices. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3
Great features, but some downfalls
on September 11, 2023
Posted by: Guta32
[This review was collected as part of a promotion.] This phone is used for a variety of daily tasks like texting, streaming, social media and YouTube. I've been a Galaxy user for a few years and this has been the only phone I've had issues with.
The camera lags and then kicks me out. At first it was just a single app that uses the camera, now...it's when just using the camera app. Lastly, the internet app lags and sometimes won't respond.
I've tried erasing apps, photos and other things that use storage and it still is slow at times.
Not very impressed with this phone. 🙁
The camera lags and then kicks me out. At first it was just a single app that uses the camera, now...it's when just using the camera app. Lastly, the internet app lags and sometimes won't respond.
I've tried erasing apps, photos and other things that use storage and it still is slow at times.
Not very impressed with this phone. 🙁
Value
3
Response from Samsung USBy Debra, Social Commerce, September 13, 2023
Greetings Guta32,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Do you recall updating the software recently on your Galaxy S23 Ultra? If not, that is okay. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your device has been updated to the most current version. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. Be sure to review the article titled, "Issues with Camera app on Samsung phone or tablet" for some helpful troubleshooting steps that you can take to resolve what you have been experiencing with the camera app on your device. As you visit websites, the Samsung Internet browser downloads files, cookies, and other data. Sometimes, too much data builds up over time and slows down the browser. To fix this problem, you need to clear the cached data from the browser. "Samsung Internet browser is slow" has a few simple steps that you can take to find a solution to your internet browser speed. Please feel free to contact Samsung Support if you would like any additional assistance and/or help with troubleshooting your Galaxy devices. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
https://www.samsung.com/us/support/troubleshooting/TSG01203056/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Do you recall updating the software recently on your Galaxy S23 Ultra? If not, that is okay. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your device has been updated to the most current version. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. Be sure to review the article titled, "Issues with Camera app on Samsung phone or tablet" for some helpful troubleshooting steps that you can take to resolve what you have been experiencing with the camera app on your device. As you visit websites, the Samsung Internet browser downloads files, cookies, and other data. Sometimes, too much data builds up over time and slows down the browser. To fix this problem, you need to clear the cached data from the browser. "Samsung Internet browser is slow" has a few simple steps that you can take to find a solution to your internet browser speed. Please feel free to contact Samsung Support if you would like any additional assistance and/or help with troubleshooting your Galaxy devices. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
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https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
https://www.samsung.com/us/support/troubleshooting/TSG01203056/
Written by a customer while visiting Samsung US