Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,888 Reviews)
Rating breakdown 16,888 reviews
5 Stars
14,897
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
4
Great phone
on December 12, 2023
Posted by: Melchvr
[This review was collected as part of a promotion.] Beautiful looking phone with great features. Love the ability to customize everything, change processing speed, camera settings, etc.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone
on December 12, 2023
Posted by: Miguel80
[This review was collected as part of a promotion.] I use my phone for work and personal use. As far as work goes, I am an IT Technician and use my phone to assist employees with issues at work. It is very reliable and the phone features are excellent.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S PEN NOT WORKING
on December 12, 2023
Posted by: PHOLLO
[This review was collected as part of a promotion.] I bought the ultra for the S pen, is being almost a year and trying to reset every update and contact for the warranty and no answer
Value
3
Response from Samsung USBy Social Commerce, December 18, 2023
Howdy Phollo,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few different external factors that can interfere with the S Pen's function. Some things that can prevent your screen from recognizing your S Pen are third-party cases or covers, issues with app compatibility, outdated software, and where you are interacting on the phone's screen. When you have some free time out of your busy holiday schedule, please take a look at the article that I have linked below for you titled, "S Pen is not recognized by Galaxy phone or tablet" that will help troubleshoot what you have described to be experiencing with your S Pen. Please feel free to reach out to Samsung Support afterwards if you would like any further assistance or if you have any questions for us. We are always here to assist you in any way that we can! We hope you have a wonderful holiday season and thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001457/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few different external factors that can interfere with the S Pen's function. Some things that can prevent your screen from recognizing your S Pen are third-party cases or covers, issues with app compatibility, outdated software, and where you are interacting on the phone's screen. When you have some free time out of your busy holiday schedule, please take a look at the article that I have linked below for you titled, "S Pen is not recognized by Galaxy phone or tablet" that will help troubleshoot what you have described to be experiencing with your S Pen. Please feel free to reach out to Samsung Support afterwards if you would like any further assistance or if you have any questions for us. We are always here to assist you in any way that we can! We hope you have a wonderful holiday season and thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001457/
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on December 12, 2023
Posted by: Mommabear5
[This review was collected as part of a promotion.] The screen of this phone is amazingly clear, the pictures it takes are amazing and all the features that I have discovered and have not discovered yet are amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has been amazing super fast
on December 12, 2023
Posted by: Dirtys
[This review was collected as part of a promotion.] I use this phone all day whether it be for the camera the internet or gaming its all seamless the camera takes the best pictures of the moon I've ever seen the battery lasts all day as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice camera
on December 12, 2023
Posted by: Lakell
[This review was collected as part of a promotion.] I love this phone. The camera and all the features make my job easier. I was going to have to buy a camera, but this has made photos amazingly beautiful without. Highly recommend.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as Note 8.
on December 12, 2023
Posted by: Jupiter
[This review was collected as part of a promotion.] Because galaxy 23 ultra mute, there is no way to tell if you receive a message or not. There is no iris unlock. Finger print unlock, sometimes doesn't work.
The best thing is only the battery last longer than Note 8.
The best thing is only the battery last longer than Note 8.
Value
3
Response from Samsung USBy Social Commerce, December 18, 2023
Hey Jupiter,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us. Did you know that the Galaxy S23 Ultra offers you the option to customize your notification pop-up style which includes your Edge Lighting Style? This is where you can choose a style of edge lighting for your notifications. Here's how: From Settings, tap Notifications > Notification pop-up style, and then choose a pop-up style: Edge lighting style: Choose a style of edge lighting for notifications. It's a very cool option that you can customize with various colors and effects. For your convenience, I have included the link to your device manual below to help you get better acquainted with your Galaxy S23 Ultra's features so that customizing your device will be that much easier for you. If you are having trouble unlocking your device because the fingerprint sensor isn't recognizing your prints, try entering your regular PIN, password, or pattern. If that still does not work, you can try remotely unlocking your device using SmartThings Find. For your convenience I have linked a couple of articles that you may find helpful with resolving what you have been experiencing with your device. The titles for those articles are, "Samsung phone is not recognizing fingerprints" and "Use the fingerprint sensor on your Galaxy phone or tablet." Be sure to check them out when you have the free time to do some quick troubleshooting steps on your device. Feel free to contact Samsung Support after reviewing the provided resources if you have any questions for us or if you would like any further assistance. That's what we're here for! Have a blessed holiday season and thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
https://www.samsung.com/us/support/answer/ANS00082563/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us. Did you know that the Galaxy S23 Ultra offers you the option to customize your notification pop-up style which includes your Edge Lighting Style? This is where you can choose a style of edge lighting for your notifications. Here's how: From Settings, tap Notifications > Notification pop-up style, and then choose a pop-up style: Edge lighting style: Choose a style of edge lighting for notifications. It's a very cool option that you can customize with various colors and effects. For your convenience, I have included the link to your device manual below to help you get better acquainted with your Galaxy S23 Ultra's features so that customizing your device will be that much easier for you. If you are having trouble unlocking your device because the fingerprint sensor isn't recognizing your prints, try entering your regular PIN, password, or pattern. If that still does not work, you can try remotely unlocking your device using SmartThings Find. For your convenience I have linked a couple of articles that you may find helpful with resolving what you have been experiencing with your device. The titles for those articles are, "Samsung phone is not recognizing fingerprints" and "Use the fingerprint sensor on your Galaxy phone or tablet." Be sure to check them out when you have the free time to do some quick troubleshooting steps on your device. Feel free to contact Samsung Support after reviewing the provided resources if you have any questions for us or if you would like any further assistance. That's what we're here for! Have a blessed holiday season and thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
https://www.samsung.com/us/support/answer/ANS00082563/
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on December 12, 2023
Posted by: ClassySassy
[This review was collected as part of a promotion.] I love the camera it takes great pictures.
It's like having a small tablet on the go.
Value
5
Written by a customer while visiting Samsung US