Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,884 Reviews)
Rating breakdown 16,884 reviews
5 Stars
14,893
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Best phone!
on December 12, 2023
Posted by: Wifey06
[This review was collected as part of a promotion.] First, I literally use my phone for everything! Games, emails ,video calls and so much more! I wanted the best phone on the market when I bought my Galaxy and I got it! It does everything I want it to do and then some. Talk about going above and beyond..Samsung did!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Probably the best phone on the market
on December 12, 2023
Posted by: Tiphyann
[This review was collected as part of a promotion.] I use it for everyday usage and from the picture quality to the functionality of the actual phone, I love everything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good device
on December 12, 2023
Posted by: Yogisangani
[This review was collected as part of a promotion.] Very good phone like it , good camera quality and excelent performance
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S23 and its top notch
on December 12, 2023
Posted by: nani2villan
[This review was collected as part of a promotion.] I am using this since 7 months and I am big fan of Samsung since my childhood but I have been using only low budget in phones in Samsung but when I bought this phone I was so exited to use it and I have very handful of experience on this phone I am happy and camera of this phone is top class and and also auto edit option on low light is one of the highling and also refinment is also good..and the game experience on this phone is also highlight I haven't seen that clarity and visualization in any phone..thank you SAMSUNG...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on December 12, 2023
Posted by: Melchvr
[This review was collected as part of a promotion.] Beautiful looking phone with great features. Love the ability to customize everything, change processing speed, camera settings, etc.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone
on December 12, 2023
Posted by: Miguel80
[This review was collected as part of a promotion.] I use my phone for work and personal use. As far as work goes, I am an IT Technician and use my phone to assist employees with issues at work. It is very reliable and the phone features are excellent.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S PEN NOT WORKING
on December 12, 2023
Posted by: PHOLLO
[This review was collected as part of a promotion.] I bought the ultra for the S pen, is being almost a year and trying to reset every update and contact for the warranty and no answer
Value
3
Response from Samsung USBy Social Commerce, December 18, 2023
Howdy Phollo,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few different external factors that can interfere with the S Pen's function. Some things that can prevent your screen from recognizing your S Pen are third-party cases or covers, issues with app compatibility, outdated software, and where you are interacting on the phone's screen. When you have some free time out of your busy holiday schedule, please take a look at the article that I have linked below for you titled, "S Pen is not recognized by Galaxy phone or tablet" that will help troubleshoot what you have described to be experiencing with your S Pen. Please feel free to reach out to Samsung Support afterwards if you would like any further assistance or if you have any questions for us. We are always here to assist you in any way that we can! We hope you have a wonderful holiday season and thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001457/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few different external factors that can interfere with the S Pen's function. Some things that can prevent your screen from recognizing your S Pen are third-party cases or covers, issues with app compatibility, outdated software, and where you are interacting on the phone's screen. When you have some free time out of your busy holiday schedule, please take a look at the article that I have linked below for you titled, "S Pen is not recognized by Galaxy phone or tablet" that will help troubleshoot what you have described to be experiencing with your S Pen. Please feel free to reach out to Samsung Support afterwards if you would like any further assistance or if you have any questions for us. We are always here to assist you in any way that we can! We hope you have a wonderful holiday season and thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001457/
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on December 12, 2023
Posted by: Mommabear5
[This review was collected as part of a promotion.] The screen of this phone is amazingly clear, the pictures it takes are amazing and all the features that I have discovered and have not discovered yet are amazing.
Value
5
Written by a customer while visiting Samsung US